SmartKarrot

4.4 (37)
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Intelligent Customer Success & Account Management

Overall rating

4.4 /5
(37)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.8/5

95%
recommended this app
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37 Reviews

Vanshaj
Vanshaj
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A customer focused team

Reviewed on 2023/11/24

Pros

We appreciate the platform's diverse range of features, which aids in our organization and activity tracking. Primarily, it's the supportive team that assists, consults, and directs us toward achieving our goals that we value the most.

Cons

Absence of pre-made/canned training materials.

Syrine
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product, Amazing Team!

Reviewed on 2023/03/10

I loved the interactions and involvement of the team in the implementation process. Operating in...

I loved the interactions and involvement of the team in the implementation process. Operating in the same industry, the team was very empathetic and understood quickly many of our pains.

Pros

The experience with SmartKarrot’s team is great. The implementation is very attentive to the specific use cases to align their features best with those and to make sure we’re making the most out of the tool, our CSM was really focused on helping us driving value from the tool despite the multiple gaps in our organisation’s systems for CS! The interface is very user-friendly and fairly easy to configure depending on the use cases. For me the playbook feature really was a game changer to streamline the processes within our team and create a harmonised approach to our customer relationship building. The healthscore also made our lives simpler by automating the different variable factored in!

Cons

Our processes were not completely defined and aligned at first and our product was quite complex which made the integration of specific features of SmartKarrot’s tool harder.

Alternatives Considered

Vitally and ChurnZero

Reasons for Switching to SmartKarrot

We did select SmartKarrot given that the functionality were aligning with our business use cases better for a better price. We also had a better experience in the sales cycle with SmartKarrot's team.
Monika
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

CS performance tracking option

Reviewed on 2023/11/08

Pros

reports insights and tracking system through playbook and touchpoints.

Cons

Reports should be downloaded directly and in reports filter option should be according to reports.

Anish
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A customer focused team

Reviewed on 2024/08/08

Fabulous! SmartKarrot helped us with streamlining our customer success processes and workflows.

Fabulous! SmartKarrot helped us with streamlining our customer success processes and workflows.

Pros

We like the wide array of features that the platform provides, it helps us stay organised and track our activities. Overall it’s the team that supports us, consults us and guides us towards our goals is what we appreciate.

Cons

Lack of canned training content was something i liked the least.

Anam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software for Customer success.

Reviewed on 2024/02/22

Smooth working of the software helped in engaging the client.

Smooth working of the software helped in engaging the client.

Pros

ease of tracking your daily tasks follow ups and customer details.

Cons

automatic generation of the set touchpoints that were added automatically.

Vicky
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Feedback on smartkarrot.

Reviewed on 2024/02/22

Pros

Ease in use,gives detailed info about product adoption from client side.

Cons

The task management,where we can can the todays task in future task, can be marked as complete.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great tool for managing customer interaction

Reviewed on 2023/06/21

My team's overall experience with SmartKarrot has been positive so far and we have been able to...

My team's overall experience with SmartKarrot has been positive so far and we have been able to more effectively manage our customer book and realize areas that are needed to improve our own customer's experience.

Pros

The ability to add in customer details with ease is very helpful when business is continuing to grow. Setting up complex tasks for different customer segments is made very easy with SmartKarrot. This is a tool that was easy to integrate into our team's daily processes.

Cons

There can be occasional bugs when logging customer touchpoints or other data, but these are infrequent and resolved with the help of SmartKarrot's team.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy to use and great for communication and account management

Reviewed on 2023/06/29

My overall experience has been a positive one. SmartKarrot makes it easy to stay organized so I’m...

My overall experience has been a positive one. SmartKarrot makes it easy to stay organized so I’m always prepared whenever I meet with clients.

Pros

The platform is easy to use, and it syncs directly with our analytics platform and email provider. I use SmartKarrot daily to track my communication and monitor customer usage of our tool.

Cons

Sometimes I am I unable to store a contact for a particular account. At times, it can be slow to sync up with sent emails.

Antonio
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Very Useful, Has a Lot of Potential

Reviewed on 2023/06/29

Pros

Practically speaking, I only need to use SmartKarrot for all of my client/customer management needs.

Cons

It is very much a developing product/platform. The core features are there, and I think its potential is great.

shaili
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ease to track product usage

Reviewed on 2023/06/19

Overall good experience with the product, support is quite good. well behaved and professional

Overall good experience with the product, support is quite good. well behaved and professional

Pros

client product usage tracking

Cons

There's no new tab option , all activity you have to do in same tab , number of repetition in same tab.

Joe
Joe
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for CSM tasks

Reviewed on 2023/06/30

Pros

Easy to log notes and tasks for customers. Great to track customer health scores and monitor activity

Cons

Logging emails as touch points can sometimes be buggy

Raj
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Helps me to track my Client at one place!!

Reviewed on 2023/08/18

Pros

It's easy to use & helps me to control my task.

Cons

Can't see my past tasks if it would could be seen that would help me or anyone on which particular date of past what were the works I did.

Ashutosh
Overall rating
  • Industry: E-Learning
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

One of the best product for customer success

Reviewed on 2023/06/15

It was good.

It was good.

Pros

Quick help and training, the analytics provided was good enough to understand the customer health

Cons

Customizability of features was not there.

Harith
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The experience goes beyond the product!

Reviewed on 2023/02/09

Pros

My experience with SmartKarrot, from when I sat down for a product demo until now, has been excellent! The product is very user-friendly and is filled with many features that companies, especially in the B2B SaaS industry, can use to enhance Customer Success! From what I have used so far, Product Console and Success Plays are my favorite features, and I can't wait to explore more features. I feel that the folks at SmartKarrot are not just selling a top-quality product but are keen on helping their customers drive value from it (Quite the Win-Win strategy!). The team members I worked with were highly competent, understood the nitty gritty of the gaps in CS Operations in my organization and provided proper consultation on how to use the product to address those gaps. We have just completed onboarding the product and are excited to use it to its total capacity.

Cons

Nothing. I was first of the opinion that the cost of the product is a little high, but three months into working with the team, I understand why. One is not just paying for the product but also for top-class service.

Alternatives Considered

Custify and ChurnZero

Reasons for Switching to SmartKarrot

The Price and additional consulting support which we would receive considering SmartKarrot has a significant clientele in the Indian Ed-Tech market
Becky Ying
Overall rating
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Thank you very much for your help, implementation team!

Reviewed on 2023/04/06

SM is a product with great potential, it will greatly help customer success and business analysis...

SM is a product with great potential, it will greatly help customer success and business analysis if implemented properly. Their people are smart and supportive, super professional.

Pros

SM team is super supportive and helpful. They have a strong team to implement the product. They helped us to resolve certain blockers in the implementation period. Their implementation team even takes a step further to help to develop an API solution for Segment. Really

Cons

We didn't have an opportunity to move forward with SM due to our own strategic change, so it's hard for me to share any " cons"

Erik
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Improvement of Customer Success

Reviewed on 2023/02/23

Pros

The account 360 dashboard for each customer allows for a comprehensive overview of all information for each specific customer. The Success Plays are also super helpful to have defined processes for certain customers. The user interface is very friendly and our CSM was extremely helpful during the integration process.

Cons

The product could have a more streamlined interface. Some things are a bit difficult to find, but they are usually there, just hidden among other things.

Akshay
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Customer Success Software

Reviewed on 2023/02/28

Starting from training to using the software, everything is smooth and easy. I really loved the...

Starting from training to using the software, everything is smooth and easy. I really loved the software and recommend the same to others as well.

Pros

It's easy to use software with multiple features which enable the user to use all the features for better management of customer success.

Cons

So far, I haven't noticed anything which isn't good on the platform. I liked everything.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SmartKarrot helps to define Customer Success routines and processes

Reviewed on 2023/02/17

Pros

SmartKarrot offers the possibility to create Playbooks to define clear guidelines to help CSMs with their daily tasks. This option is great to define processes and help new starts to go up to speed.The touchpoint functionalities are also helpful to carry out handovers among CSMs. They are a great asset to log important information of the accounts.

Cons

Our product is quite complex so we had several integration issues and delays to properly see the relevant information within SmartKarrot.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Totally a customer oriented team

Reviewed on 2022/08/10

Overall is was great working with SmartKarrot team. They were open to listen to us and guide us...

Overall is was great working with SmartKarrot team. They were open to listen to us and guide us wherever needed.

Pros

I liked the ease with which the entire customer success journey was established on SmartKarrot platform. It helped us map the onboarding journey as well as retention journey.

Cons

The frequent updates to platform without informing us beforehand caused some inconvenience, but overall, it still meets our CS needs.

Anupam
Anupam
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A must have software for Enterprise SaaS customer success teams

Reviewed on 2022/03/16

Pros

With most SaaS software, the adoption is the key and more than the technology it is the post-purchase support that makes the difference. Features are somewhat comparable across competing platforms, but a great customer success team is what matters the most. What I liked the most about SmartKarrot is that they have a very smart, professional and knowledgeable customer success team, who get involved and aligned with your organization's vision and suggest the best ways to make the maximum use of the software. They conduct regular reviews and workshops to ensure that the end users become experts on the platform. Overall experience was really great.

Cons

Nothing specific, however since our use-case was a bit peculiar compared to the normal use-cases that are covered in the standard offerings, we tried to get a lot of customizations to meet our needs. Eventually that may impact our long-term benefits in case the product goes a major revamp. But again that is more because of our specific use-cases, and we would have to get those customizations with any other similar software too.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

SmartKarrot

Reviewed on 2022/10/16

The overall experience has been good largely because of the SmartKarrot customer success team...

The overall experience has been good largely because of the SmartKarrot customer success team (Snigdha and others). The product has had many issues but the willingness of the customer success team to help us get the right value has been the key differentiator and the reason for us continuing the partnership. Also, the product has become a bit stable in the last few days. Hoping to extract more value from the platform in the coming days.

Pros

The platform has all the key features that we need to have visibility into our customer health , the custom reports created for us have been really helpful to share updates with the leadership team on account health

Cons

Product stability
UI/UX (it doesn't look like an elite product)

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Platform for Customer Success

Reviewed on 2022/03/25

Pros

The support and onboarding team is great and weekly check-ins with them are helpful so the team could maximize the software. On top of that, the tracking and health score really helps keep track of the customer assigned per person.

Cons

It takes too many clicks to complete a certain operation on the platform which can be time-consuming. Nevertheless, this can be improved over time.

Brad
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

SmartKarrot

Reviewed on 2022/03/31

I have appreciated the partnership approach the customer success and development teams have taken...

I have appreciated the partnership approach the customer success and development teams have taken in understanding our needs for the SAAS industry.

Pros

The way SmartKarrot has created success plays to be dynamic and flexible allows for better customer onboarding and meeting more of our business needs. The easy-to-use interface allows my new team members to get up to speed quickly.

Cons

The way that roles are assigned makes collaborating with multiple team members on an account harder.

Alternatives Considered

Freshsales and ChurnZero

Reasons for Switching to SmartKarrot

The collaborative approach to working with clients and evolving the product.
Amelia
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Thank you, SK!

Reviewed on 2022/06/30

[SENSITIVE CONTENT] have been excellent to work with. They are committed to help us see success and...

[SENSITIVE CONTENT] have been excellent to work with. They are committed to help us see success and have helped work through our challenges.

Pros

SmartKarrot helps give valuable insights into our clients' behavior. The Success Play feature ensures that all of our clients receive the necessary support from us. [SENSITIVE CONTENT] and the [SENSITIVE CONTENT] team have been great to work with - always accessible, patient, and thorough.

Cons

We experienced a few bugs/glitches during the launch that caused confusion on what data is "true" and what actions are required.

Kathleen
Kathleen
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

An everyday CS tool!

Reviewed on 2022/06/22

I havent used the tool for a really long time but the ability to condense and track our CS efforts...

I havent used the tool for a really long time but the ability to condense and track our CS efforts in one place has been very helpful on a day to day basis

Pros

I like that SK allows me to keep track of multiple accounts and their individual product/progress timelines as well as allowing me to see their usage with our product.

Cons

A little glitchy at times and definitely has a large learning curve