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194 Reviews
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Call Monitoring Made Easy
Reviewed on 2019/08/07
I can track both inbound and outbound calls and use it to follow up with customers and for training personnel who take inbound calls!
Pros
It easy to use and convenient to use on a daily basis!
Cons
Sometimes it's difficult to segment Sales from Service Calls!
Response from CallSource
Hi Edward,
Thank you for your review! We are glad that you find the services easy to use and also use it to train internally - that is awesome!
If you are finding difficulty segmenting your Service vs. Sales calls, please reach out to your CallSource rep to review how to filter our reports this way. We want to make your job easier, and make sure that you know how to use all of the reporting capabilities.
Thanks again!
CallSource
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best Value and ease of use
Reviewed on 2019/08/28
Overall, CallSource is a good value if your ad sources do not need an overwhelming amount of data tracking. it is simple to create campaigns and simple to implement
Pros
CallSource makes it very easy to implement call campaigns and track those calls. You can even set up a notification for daily reporting to keep updated on each call.
Cons
CallSource lacks a feature in which you can get a notification for each call along with a link to listen to the call without the need to sign in every time. This has proven to be a valuable feature and hope CallSource is able to add it in the future
Response from CallSource
Hi Giovanni,
Thank you so much for your feedback, we will take your suggestion to our product team. FYI we do have a feature to get notifications for missed calls and for missed opportunity calls with information and no need to sign in to listen to the call. If those are of interest to you, please let your CallSource rep know to learn more.
Thanks!
CallSource
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Real Estate issue with Call Source
Reviewed on 2019/08/29
We are a St. Regis Residence - a very exclusive offering. Our phone greeting and prospective buyer experience from start to finish is extremely important. The Callsource system was not reflective of our brand. We had to turn two filters off in your system. The first was your this call is being recorded message and actually recording the call which lengthened the greeting. We have 1 receptionist and 2 Sales Directors. We do not need to record calls for quality assurance. The second filter was the Call Shield which added additional time to the greeter by asking the caller to press 1 if they are and existing customer and 2 if they are new. All of our callers using a Callsource number are new customers so this message was very confusing. Also, the Callshield was playing this message randomly to legitimate phone numbers. We tested it on several phones. Now we reached 325 minutes this month without any current advertising using Callsource numbers. I was told that it is spam callers getting caught in the system with calls lasting up to 37 minutes. That makes no sense. We have yet to get one real call coming through a Callsource number. As a result we will be canceling the service. It just doesn't work for us.
Pros
Your team. The set up and ongoing support are outstanding
Cons
The extra shields put in the system that dramatically effect the callers experience. The two shields we had to turn off are the "this call is being recorded" and the call shield as it was blocking spam and legitimate numbers. Callsource seems to be designed for Call Centers or companies receiving many calls
Response from CallSource
Hi Laurel,
Thank you for your review. We are sorry that the disclaimers impacted your customer service but glad we were able to get that taken care of for you. FCC rules delegate that we must have a disclaimer for any calls being recorded - if you are not in need of recording your calls, it is not an issue to remove those. Please keep in mind we can always record any customized greeting you would like in place of our default disclaimers as well.
Your CallSource rep will be reaching out to you for more details, but we are sorry to hear that you have had a negative experience so far. We hope to make this right and help partner with your company for a great brand experience.
- CallSource
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Vital service if you can get accurate reporting
Reviewed on 2019/08/07
CSR Training and Effectiveness of Marketing Campaigns.
Pros
The ability to track our marketing efforts and effectiveness and addition to learn more about how our CSRs are handling the incoming leads has been an real eye opener. When used consistently (important) this service provides a real insight into what's working and what's not.
Cons
Graded calls and labeling of types of callers isn't accurate enough. We originally created incentive programs around performance tracked by Callsource but we've found enough incorrectly labeled "prospects", "lead savers", and whether or not a call was an opportunity so much so that we've had to assign someone to verify this information given to us. This costs us time and money in addition to the service.
Response from CallSource
Hi Daniel,
Thank you for your review. We are glad to hear that using CallSource has been an "eye-opener" for your business and provides great insight.
We are sorry, however, that you have had some issues with labeling accuracy. We do have specific criteria we score against, so if that does not match up to your criteria, please let your CallSource rep know to see what we can do to accomodate you.
Thanks again for your review!
- CallSource
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good for some.
Reviewed on 2019/08/07
We would love to use them for all our calls, but it's cost-prohibitive. We also struggle with abandoned calls and we think it's due to the relay we have to use. Overall, very satisfied.
Pros
I like the ease of use, the reporting is very diverse and we can really dig through the details. Love the recordings and the value that offers.
Cons
They are expensive if you get a great many calls. They run the calls through a relay which is confusing for some.
Response from CallSource
Hello Linda,
We appreciate your review of CallSource. Please feel free to reach out to your account representative to see how we could work out a plan to help you figure out if the plan you are in is best suited for your needs. We look forward to continuing to work with you to help provide value to Carolina Cool!
- CallSource
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Review from an admin perspective
Reviewed on 2019/08/08
See comments above.
Pros
The calls are analyzed and reports can be easily run.
Cons
Lack of ability to make changes such as renaming campaigns, pretty much any changes to the numbers, having to call customer support for every problem. It takes up too much time when it could be easier to just be able to do in the portal.
Also, the tracking numbers have a hug lag time before the call is connected. Redirect time takes between 10-30 seconds before the call is even redirected. This takes entirely way too long and dropped calls have been increased because of this.
Response from CallSource
Hi Tabatha,
Thank you for your feedback, we take your concerns very seriously.
We do have a system for you to update your own information such as adding numbers, renaming campaigns, etc. available - your CallSource rep will be reaching out to you to give you more information if you are interested in getting this access.
We'd also like to address your concern about lag time - we will be sure to do some testing for your account to determine why you have longer than usual redirect times and dropped calls. Please expect to hear from your CallSource rep soon!
Thank you,
CallSource
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great value
Reviewed on 2019/08/23
With callsource we can monitor incoming traffic from different advertising source, which helps us to know how to manage our advertising budget.
Pros
CallSource is a good company to work with, their call tracking product is This is a great product. We have used similar product with different company before. I am glad to found out about callsource.
Cons
Cosmetic work needed, User interface could be improved.
Response from CallSource
Thanks for your great review, James! If you haven't seen our updated dashboard yet, feel free to reach out to your CallSource rep to review it!
- CallSource
- Industry: Internet
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Always Busy
Reviewed on 2019/08/08
CallSource is on the top of my list of 3rd party systems we work with in our business both for product and support!
Pros
This tool is very easy to use, but even better than the tool is the people behind it. As I am in a very fast paced and in on demand business, time is of the essence. When we need to upgrade, get additional services, check results, reporting etc. Our Support Rep is a super star. He works so well with me and my staff to keep our clients happy. We have even had higher level integration with our own software done!
Cons
The only thing I would say that people complain about as far our clients who we set up with tracking numbers is that it can be lengthy to get from the first ring to a connect
Response from CallSource
Hi Jennifer,
Thanks for your detailed review! We are so happy to hear that our customer service lives up to expectations and you are well taken care of. We will take a look into ring times with some testing on our end to make sure everything is running smoothly in your account.
Thanks again for the great feedback!
CallSource
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Aaron from Auffenberg
Reviewed on 2019/08/19
Pretty good. No complaints
Pros
Call recording and notifications are convenient
Cons
implementation could be easier. Not every call gets recorded.
Response from CallSource
Hi Aaron,
Thanks for your feedback. We are happy that you are happy. If you want to have more of your calls recorded than you are currently receiving, please do not hesitate to reach out to your CallSource rep.
Thanks!
CallSource
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product and service
Reviewed on 2019/08/07
CallSource has been a great resource for us not only with their software, but with their customer support. We reached out to them about training and they immediately recommended a titan in the industry, but didn't pressure us at all.
Pros
This software ties several other tools together to help us see where our advertising dollars are converting best.
Cons
It's not the most streamlined or fast software available.
Response from CallSource
Hi Katie,
Thank you so much for your review! It is great to hear that you are utilizing our data efficiently. If you are still interested about training and coaching, we have recently launched coaching for automotive as well - feel free to ask your CallSource rep for more information!
- CallSource
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Callsource works as intended
Reviewed on 2019/08/07
We have a hard time tracking conversion rates for our call takers on our software and Callsource has been helping us determine this by listening in on our calls. The trackers on our marketing numbers also helped us to see how well our marketing media platforms are doing.
Pros
I really like the new platform, it makes everything really easy to understand and use. Any information is just one or two clicks away. The search feature is very nice for finding specific calls to listen in on.
Cons
What I like least is the accuracy of the calls being reviewed. We are a big call center and we have thousands of inbound calls every month. There have always been numbers of calls every month being mislabeled. We have a lot of calls labeled as "None-Specified" even though listening in on those calls I can clearly hear the name of the call taker that took the call. It throws the number off on our conversion rates.
Response from CallSource
Hi Tuan,
So glad to hear that you enjoy the new platform! We apologize that sometimes names are missed in conversation; if you feel this is happening too often, please feel free to forward these calls along to your account rep for a second review - we want to make sure the information you receive is as accurate as possible to help your business.
We appreciate your feedback and look forward to continuing to partner with you!
- CallSource
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
No Title
Reviewed on 2019/08/15
Overall it's been a pleasure working with the team at CAllSource.
Pros
DealSavers has been an instrumental help to us as a team. Also, the different numbers for marketing campaigns are also very helpful.
Cons
At times the support team listening to the DealSavers mark them as missed opportunities when they aren't missed opportunities. I send probably 2 to 3 calls a week back to my rep, to have them categorize in a different manner.
Response from CallSource
Mandi, that is so great that DealSavers have helped your team - though we are sorry to hear that they have to sometimes be re-categorized! We are happy to hear that you are pleased overall with CallSource, please do not hesitate to let us konw if there is ever anything else we can do to improve more.
- CallSource
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good Enough
Reviewed on 2019/08/26
Overall, OK.
Pros
Just what it is, an avenue to listen to calls coming in and having different phone numbers for different marketing channels.
Cons
Inexplicable dropped calls. Issues with calls over weeks because of some telephone company problems.
Response from CallSource
Hello Patrick,
Thank you for your review. We always want to ensure that our clients are receiving as much value as possible from our products, if you would like some more guidance with more of the reports rather than listening to every call yourself, please do not hesitate to reach out to your dedicated CallSource rep.
Also, please let us know whenever you are having dropped call issues so that we can look into it on our end as well.
Thank you,
CallSource
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Not bad, but not an outstanding product
Reviewed on 2019/08/14
Good, but doesn't blow my mind away.
Pros
The functionality of recording outbound calls and integration with our CRM.
Cons
I would like to be able to pull reporting right out of our CRM, instead of logging into the back end tool of CallSource.
Response from CallSource
Hi Shannon,
Thank you for your review; we are sorry that you aren't completely satisfied and would love to hear more about what we can do to make you think that CallSource is more outstanding.
As far as your reporting from your CRM, you are able to access all of your CallSource reports in the telephony tab within the CRM. If you need help finding out how to do this, please do not hesitate to reach out to your dedicated CallSource rep.
Thank you!
CallSource
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product, price and service
Reviewed on 2019/08/14
Pros
CallSource offered a product I could not procure from numerous other vendors, including major phone corporations. We needed a vanity number that could be easily remembered to be used on billboards and other advertising media. Our first choice was available for a reasonable price with analytics to measure effectiveness of the phone number.
Cons
I have to log in to access it and would prefer the analytics came to me monthly with the billing statement.
Response from CallSource
Hi Elizabeth,
Thanks for your review! While your analytics cannot be included on your bill, you can have reports set up to be emailed to you on an ongoing basis - feel free to reach out to our support team at [email protected] to get these sent to you if you'd rather have that than logging in manually.
- CallSource
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Call source is helpful
Reviewed on 2019/08/29
It has been great but would love to have it work with sycle.
Pros
The reports have really helped us keep up with our tracking of marketing and employee function.
Cons
I wish you could get it to work with sycle, we have never been able to get the two to merge together.
Response from CallSource
Hi Jeffrey,
Thank you for your review. We do have an integration with Sycle, so we are sorry to hear you've had some issues getting that together. Your CallSource Advisor will be reaching out to you about that so that we can get this handled for you.
Thanks,
CallSource
- Industry: Construction
- Company size: 501–1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Business intelligence to use for projecting
Reviewed on 2019/08/14
People are communicative and trustworthy. The staff are helpful and proactive.
Pros
The data is unified in a concise and organized way. Pulling the information seems easy enough for almost anyone.
Cons
Some features can be further enhanced to make effectiveness go from 70% to 90%.
Response from CallSource
Hi Vic,
Thank you for your review! If you have any specific suggestions for product enhancements, please contact your CallSource rep so they can send those to our product team. We always want to strive to deliver the best product to help you with your business needs!
- CallSource
- Industry: Automotive
- Company size: 501–1 000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review
Reviewed on 2019/08/14
Pros
Pricing is fair, missed call notifications worked well, and it was easy to view enterprise reports.
Cons
Downtime, the amount of minutes provided in the packages, and it was difficult to find the exact feature or report you were looking for since there were so many things in the interface.
Response from CallSource
Thank you for your review, Melvin. We appreciate the feedback.
- CallSource
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A MUST Have!!!
Reviewed on 2019/08/15
I love the tools and love the team at Call Source even more. I could not be happier
Pros
very easy to use and terrific reporting features
Cons
The only thing that comes close to a negative is having to change password every time I change my Elead password in order for the 2 systems to speak to one another when recording that a call was reviewed
Response from CallSource
Thanks for your report, Mike! We greatly appreciate it.
- CallSource
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Easy Tracking of Inbound Calls
Reviewed on 2019/08/07
Pros
I receive a daily update of calls that came in from the day before. It is easy to read and understand which calls were answered and which weren't.
Cons
It doesn't show me the outbound calls. Tracking of outbound calls would help immensely.
Response from CallSource
Hi Jennifer,
Thank you for your review! We are glad you enjoy the current services you have. We do have outbound call tracking available - please reach out to your CallSource representative for more information on those services!
- CallSource
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great reporting
Reviewed on 2019/08/07
My overall experience with CallSource has been very positive. My representative has been engaging and prompt with communication.
Pros
The ease of use and reporting capabilities. Rep is very helpful.
Cons
Only problem I have ever had was a log in issue and it was handeled promptly by my rep.
Response from CallSource
Brandy, thank you for your amazing review! That is great to know that you've had such a great experience with our reporting and your CallSource rep.
- CallSource
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
CallSource
Reviewed on 2019/08/07
No major benefits but also no major issues with the program.
Pros
Consistency. I receive an email with data every week.
Cons
I receive an email with data every week & sometimes there is no data. If there is no data (no phone calls that came in) it would be great to not even get an email.
Response from CallSource
Hi Tracey,
We are sorry to hear that you haven't found any benefits from working with CallSource. As you mentioned regarding consistency, our automtaed reports will send to you every week - whether or not you've had phone calls - so sometimes if you had no calls, it makes sense there would be no data.
Please feel free to reach out to your CallSource reps for more information on how to use our data more efficiently to help improve your business. We want to make sure you are getting value from our services to propel your business forward.
Thanks again for your feedback.
- CallSource
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall good but could be more reliable
Reviewed on 2019/08/29
Over all fine except for losing calls
Pros
It is inexpensive and reporting is good
Cons
I’m finding that my calls are cutting off before getting voicemail. I am losing leads I need the tracing numbers to forward correctly.
I do t like that I have to call customer service to re name my tracking numbers.
Response from CallSource
Hi Amy,
We are sorry to hear that you are losing voicemail calls - that should not be happening. Please let your CallSource rep know whenver this happens so we can look into it ASAP. We also do have a system to allow you to provision your own tracking numbers - your rep can set that up for you as well.
Thanks,
CallSource
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2019/08/07
It has been a great and seamless relationship
Pros
Ease of re-assigning numbers... great and prompt customer support
Cons
Nothing comes to mind at the moment.. reports are easy to read and sent regularly
Response from CallSource
Hello Charlie,
Thank you for your review; we appreciate you as well and are glad to hear that our customer service is great as we pride ourselves in our people.
We look forward to continuing to work with you!
- CallSource
- Industry: Automotive
- Company size: 1 001–5 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good Stuff
Reviewed on 2019/08/14
Pros
It’s nice to be able to listen to the phone calls and find exactly how your customers are being treated. It’s also saved me money a few times from customers saying I didn’t approve that work or that’s not what I was quoted.
Cons
It can can only record incoming calls.
Response from CallSource
Hi Jay,
Thanks for your review! We are so glad to hear that using CallSource has helped you save money.
We can record outbound calls as well, please feel free to reach out to your CallSource rep if you are interested in learning more about our outbound call recording features.
Thanks!
CallSource
