Urbest Reviews

Very easy to use, our team is very happy to use this software daily.

Nothing to say here. Everything works like a charm.

Urbest litterally hacked all the pain points related to Hard and Soft FM management. The system is 100% user-friendly and delivers the right information to the right person at the very right time.

The product could be cooler by enabling more integrations

Interface extremely easy to use without any preliminary training and providing access to all functionality for me to operate.

Still some minor bugs to be fixed, but overall my experience was great.

What i like most about this is the daily collaboration

I think there is not bad thing today in Urbest

a better check for maintenance and a better connexion between users.

work wtih others partners than ENGIE to develop more skills.

The simplicity, user friendliness, modern approach and workflow.

It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it.

Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.

Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured.

It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps

Easy to use, and very efficient to have an overview of all actions to prepare for all sites. Filters are really usefull to compartiment all tasks.

Some features like a planning could be usefull in order to plan in advance some tasks.

As a coworker, Urbest is very easy to use and simplifies communication with the site manager

Nothing to say here for the moment

The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers. You can see the status of all tasks at any point of time. It automates the collection and presentation of feedback on work done. Both planned and reactive work can be supported.

The issue to be aware of is that it is not a comprehensive facilities management solution, with lots of additional different modules. Its strength is task management, if that is what you want, it will do it well.

ease, simplicity, efficiency , scalable , geotag , easy to implement , simple ergonomics , Advice and manager web service . The Reporting. Statistics.

Obligation to be connected . You must convince the Customer and tenant . we need to be with tenants to use.

I like it because it is simple, efficient and reliable

Might requires integration for equipment management

The gain of time Urbest provides is very impressive

Really innovative stuff do not have inconvenients

The flexibility of the solution. URBEST can evolve following our needs.

Nothing for the moment, even if we are using URBEST for almost one year

Very user friendly, specially for no professional users : inhabitants, workers, etc.
the software is very flexible and adaptable

Nothing, except maybe the graphic interface...

easy to use, easy to share, low cost versus competition, copes with a vast pallet of requirements, meets all clients expectations and beyond

nothing at this point and given clients feedback. AS the company grows more feedback of customer experience will be incorporated in the current solution to the best benefit of future clients.

It is easy to setup the product and to deploy it. Mobile applications are very useful !

Nothing to say for that, new features are often implemented.

sa fluidité et sa prise en main rapide
pour les équipes, URBEST est vite devenu une évidence car répond à une vraie problématique de préparation et reporting des sujets courants

le menu recherche d'immeuble du départ, pas assez fluide comme le reste de l'appli

toutes les demandes sont centralisées, la possibilité de mettre des photos

manque de visibilité sur smartphone en tant qu'intervenant sur les demandes.

Application tres simple d'utilisation.
Premet un suivi des interventions sur sites.
Les messages instantanés avec les utilisateurs.

Probleme de synchronisation entre l envoie des demandes et la notification de demande recu.defois plusieur minute avant de recevoir la demande.
Retour de plusieurs locataires qui ne peuvent pas envoyer de demande quand les personnes qui sont enregistrées sont abscentes.( compliqué pour elles )

La simplicité d'usage et le gain de temps pour les équipes. Quel plaisir d'entendre les agents techniques dire que depuis qu'Urbest est déployé au sein de notre compagnie, les agents les remercient et les félicitent pour leur rapidité d'intervention.

On voudrait pouvoir tout gérer dans Urbest , ou au moins aussi facilement que dans ce logiciel ...

Facile d’utilisation et un gain de temps pour notre équipe !

Aucun problème détecté durant l’utilisation de URBEST

Nous avons beaucoup apprécié la capacité d'Urbest à travailler avec nos équipes et à évoluer dans un cadre assez restrictif qu'est le notre, tout en proposant un outil assez innovant pour un établissement qui n'était pas habitué.
Toutes les équipes qui l'utilisent sont ravies de la facilité d'utilisation et de l'efficacité de l'application.

Aucun problème avec l'utilisation d'Urbest

Ticketing travaux et l’arborescence proposée

RAS pas de commentaire

facilité d'utilisation et rapidité dans l'exécution

plusieurs demandes sur un même sujet peuvent parvenir en même temps.