Addigy Reviews

The overall structure is perfect. The company has deep connections inside apple and make MDM management near perfect. The authentication add ins and auth policies allow for seamless adoption of Azure AD across multi platform devices, Windows, Mac, iOS devices, etc. This allows for the executives of organizations whom often own the mac devices, to receive the same support and extensibility of automation as their windows brethren. Simply put it is well organized, well executed, and the vision is way in the future with things like deep PaaS integration and normalization of data so that reporting is universal!

Some of the hierarchal settings could use more work, as well as the UI filtering based on security roles. Other than that, most of the gripes are the scalability of the Apple policies themselves, which is actually a positive, in that Addigy does a great job managing some of the heavy handed policies from Apple. One example is the alerting that gets created each time apple updates their TOS. It doesn't scale well but no one does with that.

We’ve used Addigy for 5 years. We were using JAMF before. We like that Addigy allows us to manage multiple clients from one login.
Addigy has matured enough that there are resources for almost any mainstream app or workflow. This means if you want to do something, odds are there are resources already posted. If there aren’t, support has been very helpful.
We also did ACE certification which helps keep up credentials for the Apple Consultant’s network. We’ve taken the course twice - certifications expire after 2 years - and have enjoyed the progress Addigy has made in their product each time.
Addigy has a few updates planned that will allow us to more easily manage our client's Macs.
Addigy has also streamlined their interface which helps.

While support is great, the follow-up I’ve gotten from the trainers has been inconsistent. I've emailed on questions we went' over during the course and received no response.

A good platform that helps IT staff to do their work, especially on Apple devices. It helps manage, track and monitor assets. It can be used for large and small companies.

You need to add some features to suit all types of devices, not just Apple, and some features can be dispensed with. You need training before you start working with it.

Addigy's MDM is lightning-fast and works seamlessly with all the macOS and iOS products i've encountered. The policies were recently revamped to make them even easier to manage (thanks!). I love that I can push custom apps to workstations, and all I have to do to onboard a new workstation is to install the Addigy agent.

Addigy has an opportunity to improve their monitoring tools. While they are great when reporting when I request to be informed if a server goes offline, the ticket does not auto-close if it comes back online. Also, it seems to hoard old version of software in their local repository on the workstations, which could fill up space, but that could be an issue on my end not knowing how to automate cleanup.

Ease of use. Able to view all assets under a single pane of glass type environment. Reports are easily and quickly compiled

nothing really. The entire system is simple to use and provides the best options for managing our client assets.

What I like best about Addigy is that it easily syncs with Apple School Manager and pulls any devices we purchase into the main (Parent Policy). This allows me to set up and track each device as soon as they are connected to the wifi. We manage over 900 devices, so it also is great that I can organize devices into separate policies to keep track of them and push software and updates to specific ones. We also have loaner devices, and the Lost Mode feature allows me to lock the screen, display a message and make it ding so that the person knows to bring it back at the end of the day. I have found that their support is responsive and generally is able to solve or help me work through solving the problem I have.

All of the devices we manage in Addigy are iPads. It seems like some functions are only available for MacBooks which is disappointing but could be more of an Apple problem instead of Addigy. Some of the help articles are great, but many are written in a manner that you have to have more than a basic knowledge of Apple devices to use. At times, I have used multiple help articles and still reached out to support to figure out what I was trying to do.

Addigy once set up has been easy to maintain. The support desk is always very helpful. The product has evolved since our first use to become even better.

The initial learning curve of using MDM was quite a challenge and I find that most often Addigy can do far more than we are trying to achieve. The restructuring of the interface can sometimes be a little confusing until you realise why they have moved a feature or report.

Amazing support, a dedicated community and a team willing to work with you on anything you need. Truly a large service with a small community feel that will make you believe that your voice and what you need matters!

Some systems seem to be redundant, such as updates and software deployment, but overall nothing seems to be lost anywhere.

The software is easy to configure and use.

This solution needs more specific documentation and wider reach of support in other time zones

It has saved us tons of time in deploying software, keeps all our machines up to date by pushing updates, and keeps security settings consistent across all 200+ of our Macs

Console can be confusing to navigate, lots of work still to do with making it more intuitive. CEO was very pushy while we where trialing it.

We were able to deploy updates, software scripts, profiles & set up machines within minutes. Great visibility and charts that show you outstanding issues and how much you are saving when you close out issues. You can remote into computers or just look at user activity to see where they are using most RAM, what is freezing up, etc. You can set up alerts for KPs, out of date software, warranty ends, etc.

Sometimes global deployment doesn't hit initially and you may have to deploy a few times in order for it to "stick." I don't know if this is an issue with Addigy software or with the Mac OS. Greater visibility into what profiles have been installed on the machine would be great - currently it does not show you.

Need to take control of your Apple devices? Don't want to spend six million dollars on Jamf and all its stuff? Go with Addigy! It's super awesome and provides all the great things that Jamf does but does it for a fraction of the cost and in an easy-to-use interface. Setting up is a breeze and management is just as simple. Addigy has been invaluable for us to gain some control over our Apple products. Highly recommend this one.

I have no cons about Addigy. I just wish I were slightly smarter and could dial up a script in no time flat like some of the Addigy boys can.

This program has a ton of features! Can be as robust or as little as you need. Easy access to view, control and management remote devices.

Limited to Apple products. Also, keyboard shortcuts affect your Mac, not those who you are working on...such as Quit Application. It closes your remote session instead of whatever you might be working on in the session.

Easy to use and access remotely. Patch management and policy implementation is great too.

Can be a tad difficult to understand how policy management works but content is availiable to get you through the process.