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5
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- Ease of Use
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Showing 2 reviews of 1
Daniel A.
Overall rating
- Industry: Financial Services
- Company size: 51-200 Employees
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great process management tool, easy to use
Reviewed on 2016/12/01
We just recently brought on this product for our call center and support staff. It's a simple to use step-by-step process guide -- letting our staff quickly learn how to do complex and not-too-often tasks without having to read through a huge manual. Having everything in one database, instead of multiple word docs/pdfs, saves time and frustrations.
Pros
Easy enough that any employee can figure it out, regardless of skill or aptitude.
Cons
Takes a very long time to setup. Not so much a fault of the software, just the nature of the service--we have to write all the process guides and put them into the system.
