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Knowledge management solution for businesses

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Daniel A.
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  • Industry: Financial Services
  • Company size: 51-200 Employees
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  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great process management tool, easy to use

Reviewed on 2016/12/01

We just recently brought on this product for our call center and support staff. It's a simple to use step-by-step process guide -- letting our staff quickly learn how to do complex and not-too-often tasks without having to read through a huge manual. Having everything in one database, instead of multiple word docs/pdfs, saves time and frustrations.


Easy enough that any employee can figure it out, regardless of skill or aptitude.


Takes a very long time to setup. Not so much a fault of the software, just the nature of the service--we have to write all the process guides and put them into the system.