Integrated to EMR's! No double entry needed
Family Practice using Chronometriq
Very happy with it overall.
It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.
The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.
I was hoping for a better product
There were difficulties setting up and learning curves.
That we are using a Canadian Company. Our old appointment reminder system was in the US.
The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.
Response from Chronometriq
Thanks for your collaboration in providing your feedback to us.
Our team is working continuously to improve the user experience that we highly value. We took note of your feature request and we can tell you that it's definitely on our road map We will keep you posted!
In the meantime, kindly note that you can link different custom messages per reason for visit and even per alert types!
You are welcome to contact [email protected] should you need any guidance in modifying your settings to best suit your clinic needs.
Thank you again, and have a great day!
The Chronometriq Team
Family Practice - Online Booking
It is a great service for patients!
The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.
We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since!
Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!
We are over ally happy with chronometriqu.
They have good customer support that we always could easy reach to and ask for help.
I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options
Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it
Amazing tool for efficiency!
Chronometriq was easy to set-up and integrate into our EMR. Support is fast and efficient when we need it and it was easy to implement into our systems and processes.
This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients. Our no-show rate has dropped significantly since we introduced the software and have reduced our employees time spent sending out reminders and making phone calls.
Nothing, we have had no issues with this software.
Excellent product and user friendly.
Appointment Reminders are great, but kiosk self check-in too expensive.
The set up was fairly labour intensive and as it turned out we couldn't use the online booking because of our vendors, but we do very much like the appointment reminders. They work beautifully in the background.
Once set up, the SMS reminders don't require any action on our part and have been very reliable. We like the fact that patients can confirm or cancel their appointments by text.
The kiosk for check in was far too expensive.
Online booking for registered patients
Patients really enjoy being able to book doubtless on their own time, not limited by office hours. Or staff likes behind able to create limits (such as no compete physical appointments) and times that cannot be self booked.
Occasional patients unable to book. Reason is not readily apparent.
convenience for patients is amazing. I am not 100% sure it has reduced our work volume unfortunately
easy booking for patients when it works
nice to select options
immediate support is hard for patients to get thus they call into office and then we can not help them defeated the purpose.
I would like to be able to harvest without having to call for support.
Confirmation reminders are not great and email booking confirmations are sporadic
review of chronometriq
Decreased no show rates by over 50%
Great reminder software and have recommeneded it to many colleagues so far.
Great reminder system with multiple options to ensure patients show up for their appointment. Great system for the value, and very friendly company.
Would be nice to have more features such as texting/emailing with only first names, not patient full names for confidentality reasons. Would also be very useful to be able to block patients from booking online from withing the EMR/PSS (ie by putting patient status as 'inactive' from their demographics profile
Has solved access issues for those patients that are computer literate
The patients describe easier access, less time making phone calls to admin
It took awhile to figure out how to get the software to work for my schedule. It would have been helpful to have more hands on training setting it up, maybe a few sessions.
My rep has been amazing. Wouldn't have been such good experience without her!
Simple to use - efficient, nice to see the numbers increase from month to month. Hope to slow down the phones:)
time taken to input all doctor data - definitely needed. The rep did it all for me! Thank you..
Excellent, the entire team has been a pleasure to work with.
The Chronometriq team has been very attentive to implementing changes and sourcing solutions, by developing a custom On Line booking platform to meet the referral needs of our clinic
We are still in the process of implementing the software, our launch has been slower than expected with challenges from the end users (regarding specific browsers required to launch the platform). This was an unforeseen challenge which Chronometriq is helping to solve
Review of Chronometriq
Chronometriq Online Medical Office Reviewer
Our patients have the complete flexibility to book appointments at their convenience, 24hrs round the clock. This allows them to plan their day, weeks, around their schedules. It is an excellent tool for our office on days that staff is ill or away on holidays. Our patients and staff love it, and booking use is increasing up to 50% most days.
Patients find it difficult to change their appointments once booked. Not sure if it's a user issue or a program issue which can be improved.
We are using Chronometriq to send out reminders to patients and have noticed less no-shows as a result and we save time in not having to call every patient ourselves.
I like that we can send out reminders by text, phone, and email.
I would like it to send a text or email at the time the appointment is booked to notify people of the new booking. Also, sometimes there are glitches in the reminders that are sent out when a patient has more than one booking on the same day.