Pomelo Health Reviews

Integration to EMRs, secure, user friendly, customizable

even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex

Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders.

No dislikes or cons noticed yet. It appears to be reliable for purposes used for and clients have reported no complaints.

That we are using a Canadian Company. Our old appointment reminder system was in the US.

The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all.

It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots.

The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future.

The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing.

We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since!

Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial!

I like the option of online booking as it helped us in decreasing our incoming phone call loads. It's very user friendly and has variety of options

Using their appointment reminder, sometimes it shows the name of our clinic when sending reminder to a patient and sometime doesn't. It causes some confusion for people receiving it

This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients. Our no-show rate has dropped significantly since we introduced the software and have reduced our employees time spent sending out reminders and making phone calls.

Nothing, we have had no issues with this software.

I like that we can send out reminders by text, phone, and email.

I would like it to send a text or email at the time the appointment is booked to notify people of the new booking. Also, sometimes there are glitches in the reminders that are sent out when a patient has more than one booking on the same day.

The product is so easy to navigate and user friendly, it does make our practice more efficient saving time of assessment that needs to be done before patients are seen.

need more forms uploaded and should benefit if we cold upload forms too.

Patients really enjoy being able to book doubtless on their own time, not limited by office hours. Or staff likes behind able to create limits (such as no compete physical appointments) and times that cannot be self booked.

Occasional patients unable to book. Reason is not readily apparent.

easy booking for patients when it works
nice to select options

immediate support is hard for patients to get thus they call into office and then we can not help them defeated the purpose.
I would like to be able to harvest without having to call for support.
Confirmation reminders are not great and email booking confirmations are sporadic

we do not have to administer it ourselves

complaints from patients about the voice mail, called over and over, patient did not get a call, wrong appointment time given, message starts and does not finish.

Ease of use, though older patients have difficulty reading the screen

The expense, the screen is hard for older patients to navigate

patient reminders free up time for front desk to do other tasks

for patient bookings, need to manually change the slots to make them available to patients, one at a time. This has decreased patient bookings

Great reminder system with multiple options to ensure patients show up for their appointment. Great system for the value, and very friendly company.

Would be nice to have more features such as texting/emailing with only first names, not patient full names for confidentality reasons. Would also be very useful to be able to block patients from booking online from withing the EMR/PSS (ie by putting patient status as 'inactive' from their demographics profile

The patients describe easier access, less time making phone calls to admin

It took awhile to figure out how to get the software to work for my schedule. It would have been helpful to have more hands on training setting it up, maybe a few sessions.

Easy to use, not lots of issue w use. Good customer support

None to report, once set up easy to use

-Customize messages for different appointment types
-Can contact clients via multiple methods (text, telephone, email)
-Multiple reminders at different intervals
-Easy to use dashboard

-When someone cancels appointment, it deletes from EMR software. would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up
-cannot customize interval / timing of messages to different appointment types; it needs to be the same across everything
-some UI aspects of dashboard are cumbersome for initial set up
-system does not recognize placeholder default numbers (ie 000-000-0000) and tries to call these

Simple to use - efficient, nice to see the numbers increase from month to month. Hope to slow down the phones:)

time taken to input all doctor data - definitely needed. The rep did it all for me! Thank you..

Once set up, no need to think about it.

Not much to say about this since I have not had any issue.

Easy to set up and use.
Help save time from front desk
Makes life way for staff and patients.

It’s been great and no cons.

I like the services available on the portal provided for administrators

Would like to be able to send appointment information to client at time of booking

That it works with our EMR and puts appoints directly in

Setting up the providers appointments we would like