Showing 12 reviews of 6

CityWorks

Public asset management system for utility agencies

4,2 /5 (6 reviews) Write a Review!

Overall rating

4,2 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
83%
recommended this app
Showing 12 reviews of 6
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Expensive and difficult to use, but does what it's supposed to (most of the time)

Reviewed on 2017/11/07

Good reporting and functions well with ESRI GIS to give accurate cost analyses of assets in their mapped areas. Does what it promises.

Pros

Good capabilities in both reporting, visualisation of work being done and cost associated with those areas. Integrates well with GIS data and does keep track of asset costs like it promises.

Cons

Managing the software in-house is difficult to do because it's not exactly intuitive. Employees often have a hard time interacting with the software unless they've been trained specifically - and even then they often need assistance. Working with third-party consultants can work, but then you have the added cost and hassle.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

great for public works

Reviewed on 2019/03/15

Our previous work order program did not have a mapping feature and also did not allow you to track costs. We now can track costs in many different ways (by asset, by location, by date, by time period, etc.).

Pros

The mapping feature allows us to see problem areas instead of just looking at a list.

Cons

If you schedule repeat work orders, they are created immediately upon completion of the current work order. This tends to clutter up your list of work orders.

Matt F.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Work and Asset Management Workhorse

Reviewed on 2019/12/17

Good experience with feedback from our users to allow us to make Cityworks what they need and to make it more user friendly for users who do not have a GIS background.

Pros

This is a very scalable software for work and asset management. The best part is that it is 100% GIS based. It is also very customizable through XML and JS changes. We have made it our own to what our users require.

Cons

The separate map page can be hard to work with. Most of our users prefer to use GIS Search. We have also customized the work order page to include an imbedded map.

Robert S.
Overall rating
  • Industry: Government Administration
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Azteca Cityworks Review

Reviewed on 2020/12/10

It works well in helping schedule work, show the total cost of finishing work, and visually depicting asset management.

Pros

This system is highly configurable to help meet end user needs. Some of the recent web based add-ons have really helped what used to require a high learning curve. The ability to see work visually on a map and the direct connect to GIS is also quite nice.

Cons

I'd like to see more integrations with more 3rd party road applications (though this may not be their fault), a recent change to separate maps onto a different tab makes it hard on remote users working with tablets.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Cityworks, effective but not intuitive.

Reviewed on 2018/09/26

I have been a Cityworks user for 5+ years, it has been great for tracking staff hours and integrates fairly well with payroll systems. Reports have been useful in day to day tracking of equipment, labour & materials used for wide variety of tasks.

Pros

I like the ability to track a wide variety of items, from staff hours, to vehicles, to historical data on particular assets.
The reports can be customized to virtually any configuration.
Possibilities seem endless from a user point of view. Once trained thoroughly on the system it is easy enough to use and even new tasks can be figured out with a bit of digging.
Mapping works well to "see" the assets you need to select... asset manager is better used when you know all details of assets in order to select.

Cons

Search feature is not easy and often comes up with no data when data exists. There are too many fields and variable to choose from "out of the box" , needs excessive customizations to fine tune.
Requires an effective team to do "back end" work to keep user friendly. Some tasks are not customizable limiting useages.
Extensive training is necessary to really use system effectively, untrained users can really mess up data.

Flora Z.
Overall rating
  • Industry: Government Administration
  • Company size: 5 001-10 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

review for Cityworks

Reviewed on 2019/11/19

Easy to start to work with it
Strong GIS function
Too many clicks for certain functions.

Pros

This is a great system with embedded GIS. Users run the system for asset management through work order, inspection, service request modules, and etc.

Cons

As different organizations have different business work flow, we need customization to fit our business requirement. Cityworks lacks the tool to make customization.