Lola Reviews

Trawling through connecting flights and finding the best option is always tedious and time-consuming, but Lola makes that super easy. If plans change at the last minute, everything is taken care of in no time at all.

There's honestly nothing I can really think of that I dislike about the platform

What I enjoy most about Lola is their customer support, which actively reaches out and offers services like checking in on your behalf, and automatically detecting if your flight was delayed or you'll miss a site– then booking you on an alternative option as soon as possible to make traveling a breeze.

I'd be hard-pressed to think of anything negative about Lola so far. I've used them a few times and I've had zero issues, with the experience being *better* every time that I use it, if anything.

Its ease of use for booking flights along with my colleagues. It is definitely the best service out there.

None at the moment. I believe this to be the most solid choice.

The best part of this app is the chat feature. You actually just speak to a human. Other travel apps that have been used in the past you always seem to speak to a robot that tells you to go to the frequent asked questions. So far with Lola I have always spoke to a person and they've always been extremely helpful.

I've only been using Lola for a short time now. But I have zero dislikes

The ease of booking when all my preferred travel detail are saved on my profile. Booking flights can be as easy as one two three. The support team at Lola is what makes this app stellar! They look out for your best interests by taking pro-active actions when incidents happen with the flights.

The search function for flights as I'm more used to the interface like Skyscanner, Momondo, and Hopper.

It's beautiful and so easy to use. Knowing that I have someone just a chat away to help if I need assistance provides peace of mind!

I honestly don't recall any negatives. The app and service are amazing. Seriously.

Lola is super user friendly. I travel a lot for work and lola has really streamlined the booking process for me. Their travel assistants check me in for flights and work out any delay/cancellation issues that may come up. They've really helped to take a few items off my to-do list.

My only con/suggestion would be that they include Amtrak train travel as well.

By far my favorite feature in Lola is the in-app-chat.

I can't remember how many times a flight was delayed or canceled and how the Lola team was able to save the day via chat.

Sometimes we book trains which are outside of their app today, only a con because I have to deal with other websites

Very easy to use, and their customer support is the best!

Nothing but good things so far, their team goes above and beyond to make work travel easy.

Lola has made booking company flights simple and straight-forward. Having employee profiles with TSA Precheck numbers and other info already saved makes purchasing flights quick and easy. Customer service has also been very friendly and effective! I'm also a fan of the data Lola tracks on company spending on travel.

The interface isn't always the most intuitive- it can take a little bit of hunting to find what you're looking for.

The ease of use is at an all-time high. From desktop to mobile, nothing is lost in terms of accessibility or functionality.

I don't have any large cons about the software yet. Something to think about down the line would be to add more integrations into other marketing stacks like SFDC.

I love that all of my accounts are saved on the app so when I book hotels or flights my FF number is auto saved with my reservation. I also like that there is an app for my phone for when I'm traveling.

I wish when you book a RT flight you can choose from different airlines on the return trip. Sometimes other airlines offer more direct routes home.

Lola feels and functions like travel software we use in our personal lives. Intuitive and easy to use.

I was unable to book a rental care online at the time of this posting. It may have changed. I had to use customer support, but that said, customer support was incredibly helpful and responsive.

Lol has a very clean interface- it only took me about 5 minutes to go in and get my flight booked for work. Everything was laid out very clearly and intuitive, extremely easy compared to the previous process we used.

Limited options- one of my coworker was unable to see a flight he found outside of the platform that fit within our expense guidelines. However, after calling into Lola customer service he was able to get it booked.

I am a new member to lola.com and decided to try it for a combination business/personal trip. I went on and [SENSITIVE CONTENT HIDDEN] was wonderful!! She researched all of my options, asked questions to clarify and then provided me with the best option. It was so effortless to get it all booked I am a loyal client for sure!

I was happy with all of the service.....just wish airfare isn't still so expensive

Lola is super easy to use! I created a profile in minutes and was on my way. The app is simple, no frills and intuitive. I would highly recommend Lola to anyone looking for a modern corporate travel service.

No issues to report! Really it's been a great tool so far!

Booking flights, especially for a large team, is more often than not an arduous and terrible time. Lola.com makes this as pain free as possible. Their interface is a delight to use (unlike every airline) and their app helps us get booked within minutes. In addition to this, if something were to go awry during travel, Lola's support team are absolutely fantastic and genuinely care. There's no need to look anywhere else.

This is as minor as can be however seat reservations don't appear to always make it through to the airline. Doesn't really matter, just sort it at check in.

I was initially skeptical of needing travel software as I'm very self sufficient with travel bookings, however the customer service has been outstanding. I have found myself in situations where my flight was delayed and would have missed my connection but Lola concierge immediately rebooked me onto another flight while I was still on the first one. Having their assistance and someone watching over your booking has been very helpful.

There was some initial issues with not seeing all available flights on the search, but due to the good customer service, our feedback was appreciated and the filters adjusted.

Lola is simple to use with a very intuitive interface. Our team was able to book all the flights for our company retreat and had quick access to itineraries along with flight details.

There isn't anything I disliked about Lola and we'll be looking to use this more in the future.

The platform is easy to navigate and as an admin, super easy to setup with our team. What I love most about Lola is their customer service. They are ALWAYS there to answer any questions and even provide updates regarding any sort of flight changes. AND if you don't include your loyalty rewards numbers, they reach out to make sure you didn't forget.

I haven't come across anything that I don't like.

It's very easy to use, and it provides a seamless experience, giving the possibility of using a previously saved company card, and looking for flights.

Their support is stellar, always there for you to solve any issues and help you along the way.

The search is sometimes slow and it times out.

Some flight options don't appear there, and in a couple of occasions I found cheaper flights outside the platform.

The interface of the site is really nice and easy to use. Everything is laid out intuitively and the filters are also great. The support is also great and it is great to speak to a human.

The only thing I find missing on this platform is the ability to see flight prices across a range of dates. Google Flights has some great functionality there.

I was able to find a flight that fit under company policy and booked within 5 minutes. The customer service here rocks too! I accidentally booked the wrong date on my departure flight and they were able to correct it for me without any issues.

They also send notifications of your flight to your email which is a nice added bonus.

The platform doesn't seem to allow you to book flights from different carriers. You must use the same carrier for depart and return flights.

I love how easy it is to use. It feels like I am on a consumer website. My sales team loves it and no longer complains about our travel policies or booking travel in general.
Could not imagine going back

I wish it had integrations to more expense/accounting systems which I have been told they are working on.

I love how easy it was to use and the many options you have to go about booking travel!

Lola does not include Southwest flights but you can easily tell them when you want to travel and they can look up flights for you!