Hospitable.com

4.8 (134)
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The automation tool helping hosts win back their time

Overall rating

4.8 /5
(134)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.7/5

96%
recommended this app
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134 Reviews

John
John
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smart BnB saves me hours per week managing vacation rentals!

Reviewed on 2019/08/28

SmartBnB, along with and analytics sites and an automated pricing site, means I literally work less...

SmartBnB, along with and analytics sites and an automated pricing site, means I literally work less than one hour per week managing my AirBnB listing.

Pros

- Automated Messaging
SmartBnb would be worth it for this feature alone. My entire message flow is automated, and most of the time I don't even send a message during guest's stay. It auto-responds to new bookings, making my response time essentially instant. And it even automatically leaves reviews fo the guests.

- Analytics
I love the suite of analytics that smartbnb uses - and they seem committed to improving them as they go

- Customer service
There is a dedicated facebook group for SmartBnB users, where team members and sometimes the founder himself will respond to guest questions. There is also a chat feature on the website which is always answered promptly.

Cons

Pretty much nothing. I love this software, and they're ALWAYS working on fine-tuning and improving it!

Alternatives Considered

Guesty

Reasons for Switching to Hospitable.com

Features, price, and customer service.

Response from Hospitable.com

Thanks so much for the positive feedback, John! We're delighted that you enjoy Smartbnb -- and much more is yet to come!

Andonis
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good enough for basic needs of running a hospitality business/es

Reviewed on 2022/09/06

Good enough to, maybe, one day go back to it if they improved their product with at least a full...

Good enough to, maybe, one day go back to it if they improved their product with at least a full booking engine for websites.

Pros

Straight-forward (especially if you're already experienced with other similar products).
It took half hour to have my first property up and running!
Support is good enough (at times it can be better)!

Cons

Lack of booking engine integration,
Lack of a proper App that you can at least see availability without rotating your phone dozens of times to get a good view of the availability calendar. In fact this was one of the reasons I decided to move on..!

Kent
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Decent, functional application, but quite expensive for what you get

Reviewed on 2021/03/10

This was a well-designed application and does what it says it does.

Only issue I had was the...

This was a well-designed application and does what it says it does.

Only issue I had was the scheduling of a 'bad review'. I had it all ready to go, but it failed to submit to Airbnb for some reason. I asked their support team for assistance, but it was already too late. Whilst the support team were friendly, they never followed up with why the issue occurred, nor did they offer any compensation for the failure of their app.

I find the cost very high for the features you get. There are other software apps that do everything Smartbnb does and more, for half the price.

Pros

Beautiful design, lovely to look at and good functionality.
Friendly and helpful support staff.
Does what it says it does (with one exception as detailed below)

Cons

* The cost is quite high for the available features.
* No ability to have direct booking customers and take bookings. It's literally just a messaging platform.

Tim
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simplifies short term rental management

Reviewed on 2020/05/04

The biggest thing by far is the automated email platform. It's highly customisable, and after a...

The biggest thing by far is the automated email platform. It's highly customisable, and after a bit of playing round I was able to come up with a setup that I am very happy with, with most of the routine emails being sent automatically.

Pros

Automated email system
The calendar showing bookings across both AirBnB & HomeAway platforms
Integrated messaging
An indication at the bottom of the window showing likelihood of winning booking

Cons

I wish I could enter & manage bookings that haven't come from AirBnB or HomeAway, with comms done by email.

Alternatives Considered

Guesty Lite and iGMS

Reasons for Choosing Hospitable.com

I was using iGMS for free, with a single listing on both AirBnB & HomeAway. And it was fine. But then they shifted HomeAway integration to paid-only. So I figured if I had to pay, I might as well reassess the options, and for the money, I liked SmartBnB more.

Switched From

iGMS

Reasons for Switching to Hospitable.com

YourPorter was too slow & clunky iGMS was a combination of features & price
Manos
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Unbelievable software for Short Term Rentals

Reviewed on 2019/10/28

We have seen an improved ranking and overall experience from our customers has improved. Fast...

We have seen an improved ranking and overall experience from our customers has improved. Fast answers and automated staff scheduling is key for us.

Pros

It uses AI for messaging automation. Also it has procedures for automating professes with our staff. Additionally, I can also get ranking reports and a unified calendar! Heartbeats are also a great!

Cons

Although aIl questions from support are answered, it takes a few hours to get that answer. So, if you need a quick answer about a feature you have to wait for hours to get a 2 line reply.

Alternatives Considered

Cloudbeds, Smoobu, iGMS and Guesty

Reasons for Choosing Hospitable.com

ImtelliIntelligence in automated messaging.

Switched From

Guesty Lite

Reasons for Switching to Hospitable.com

Because they use AI which is the future. Later on, they could for example also provide automatic sentiment analysis and provide an automatic answer based on the sentiment. The future looks bright!

Response from Hospitable.com

Thank you so much for leaving such a positive review. We really appreciate that you're finding the software useful. I'm sorry that our support team has taken a while to get back to you in the past. We try to handle questions as fast as possible, and we recently grew our support team, so we can help our customers better and faster. Hopefully, the support experience will improve for you in the future!

Elkin
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Automation/Communication Software

Reviewed on 2020/04/02

Pros

Everything! It does what it says for a fair price.

Smartbnb saves me hours of works every single week.
In summary, if you are in the STR business, stop reading reviews and go and get a free trial. You can thank me later ;)

Cons

It is excellent software, and it may take you some time to set up (nothing complex or difficult, just time), but once it is up and running, you will be glad you did it.

Alternatives Considered

Guesty Lite

Reasons for Switching to Hospitable.com

I tried different options before, but those were not even close to the quality of Smartbnb.
Matthew
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You need this to grow.

Reviewed on 2021/05/08

Exceptional. 10/10 easily.

Exceptional. 10/10 easily.

Pros

You gain control by customized responses to inquiries, in YOUR verbiage. Literally everything, I love it all. We are able to grow because of this platform.

Cons

Nothing. I'm actually excited to see their new roll outs of new features.

Adam
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellend product growth & customer service

Reviewed on 2020/04/24

Customer service is top notch and they request/respond to customer feedback in a very timely manner.

Customer service is top notch and they request/respond to customer feedback in a very timely manner.

Pros

A complete feature set is being added to regularly with ongoing investment in improving the product for users

Cons

Calendar view could be more comprehensive

Alternatives Considered

eviivo

Reasons for Choosing Hospitable.com

Cost was the driver, but it became apparent that I wasn't losing as many features as I expected

Switched From

MyVR
Serban
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Grear Product

Reviewed on 2020/04/02

Pros

Easy to use, constant innovation and great features

Cons

I would like it to integrate with more sites (like they plan to do with booking.com)

Alternatives Considered

Booking Automation

Reasons for Switching to Hospitable.com

easy of use, intuitive and better integration with airbnb
Eno
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hospitable review

Reviewed on 2024/06/21

It has been a great experience …. I love it.

It has been a great experience …. I love it.

Pros

The automation. I don’t have to lift a finger and my guests receive messages on time.

Cons

The fact that I am unable to edit a domain for direct booking and have to delete altogether.

Response from Hospitable.com

Thanks for your feedback on messaging and direct, Eno

Casey
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Everything in one place!

Reviewed on 2024/09/19

Overall positive experience and essential for multiple bookings.

Overall positive experience and essential for multiple bookings.

Pros

This is an easy to navigate platform and allows you to manage all your listings in one place, double booking is much less likely which is great.
The customer support is incredibly helpful and kind.

Cons

Subscription fees are pricey and there are occasional technical issue that can be disruptive, but that is pretty standard.

Response from Hospitable.com

Thank you for your honest review, Casey!

Rick
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best I've Seen

Reviewed on 2023/03/16

I've tried several PMS vendors and Hospitable has far exceeded my experience with the others. ...

I've tried several PMS vendors and Hospitable has far exceeded my experience with the others. Customer Service is first class and super responsive.

Pros

Easy to set up and easy to use. Very intuitive. Clean layout that is visually pleasing.

Cons

I would like a few more options and features with the direct booking website.

Response from Hospitable.com

Thank you for your review, Rick. We're glad we're exceeding expectations!

Austin
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Life Changing to say the least!

Reviewed on 2019/10/21

My wife and I manage 8 different Airbnb's currently. It seemed like we were messaging guests all...

My wife and I manage 8 different Airbnb's currently. It seemed like we were messaging guests all day every day. We would forget to send check in texts from time to time and it was a mess. I actually started out with a competitor and then I found Smartbnb who was priced significantly better, had a better layout, and was way more user friendly. Smartbnb is saving us hours upon hours of messaging guests. We love the automated reviews. We couldn't be happier and have actually referred 4 of our friends and family members to the platform as well.

Pros

The automated messaging is a game changer. I have noticed we have gotten more bookings since starting with smartbnb. I don't know if it is the heartbeats feature or that our response time is improving, but we notice a difference. I love the automated reviews. The coolest part is the bad review feature. I love being able to toggle that on and know with confidence that it is going to leave the review at the last moment. I used to do this on my own and try to time it, so this just makes all the sense in the world. I also LOVE that the billing is only done on the properties that were messaged during that billing cycle. We Airbnb our house that we live in from time to time when we go on vacation. I was a little bummed to be paying monthly for messaging service when we may only Airbnb it 3 times a year. But Smartbnb doesn't charge us unless they send a message! So cool!

Cons

I don't like that there are two dashboards. It is frustrating to click on metrics or other features and be toggled to an entirely different page where I have to login again. I would have like to have just stayed on the old platform until the new one was fully ready to roll out.

Response from Hospitable.com

Thanks for your comments! We really appreciate the feedback. We find that others also report an increase in bookings, we believe it's due to a combination of the Heartbeats functionality and the very fast response time! We quite like the bad response mode too, we're thinking of even more functionality to make reviews and screening even easier in the future.

I apologize about the issue with the two dashboards, we will be rolling out the new Metrics functionality in the next two weeks, so you will hopefully not have to deal with the double-dashboard issue for much longer! And we know you will love the new Metrics dashboard, it will be a game-changer.

Cristina
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Property Management Messaging System

Reviewed on 2020/04/22

Overall experience: Happy camper here! Simple set up, variety of languages, cost effective, great...

Overall experience: Happy camper here! Simple set up, variety of languages, cost effective, great customer service, teams can access their areas in the system without a problem, you can manage multiple platforms, metrics, CRM and continuous improvement. It can't get any better.

Pros

We have been using Smartbnb since they began. We have seen them grow and develop their software always keeping both administrator and guests in mind. In my opinion, their customer service is one of the BEST in the industry.

Cons

This is a simple yet effective software and the team keeps on developing new tools all the time. Perhaps a better app for phones could be an improvement, nonetheless, what is offered at the moment works!

Jared
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SmartBnB Is Amazing!

Reviewed on 2020/04/04

Pros

We love the automation of messaging within Airbnb. This automated messaging has allowed us to scale quickly and provide high levels of customer service. The ability to customize and create message templates that are unique to the quest/property is like magic. We also love the financial reporting which we use heavily to track our progress, make strategic decisions and share results with our clients.

Cons

Not much. Our only let down about the software is that at the current time it only allows for the integration with HomeAway/VRBO and Airbnb. They focus on the quality (full API connection vs iCal links) of these connections and not quantity which we appreciate.

William
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding Product from an Outstanding Team

Reviewed on 2020/04/30

They are a young and dynamic company and are able to deliver a great product with outstanding...

They are a young and dynamic company and are able to deliver a great product with outstanding support. [SENSITIVE CONTENT HIDDEN] started on his own with the experience of managing his own properties - he has designed a very good platform that streamlines one of the most onerous workflows for any accommodation manager (guest communications).

The team has now expanded and they push features regularly and connect with multiple OTAs

Pros

Beautiful UI with thoughtful design
Good feature mix that add value to a property management business
Automated messaging with a good level of sophistication & ease of use
Airbnb connectivity a plus
Automated reviews for Airbnb are particularly useful

Cons

Predictive messaging is not that practical in real life applications

Kourtney
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smartbnb keeps me organized and makes me look awesome.

Reviewed on 2020/04/02

Exceptional. I would recommend it to all Airbnb hosts. I don't think I would be as successful or as...

Exceptional. I would recommend it to all Airbnb hosts. I don't think I would be as successful or as organized had someone not recommended the software.

Pros

I love that I am able to set-up and schedule specific messages to potential future guests and guests from everything to inquiry requests, to check-in instructions, to review reminders. Also, the property manager and the cleaning team receives automated messages upon a booking confirmation, as soon as I do once a guest has booked my property. Because I utilize Smartbnb, I am able to keep my response time at 100% on the Airbnb platform, something that Airbnb looks at when evaluating Superhost status.

Cons

I don't really have any cons as I know no other software experience like this and I have had awesome success with the implementation and use.

Angela
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for hosts

Reviewed on 2020/04/02

Pros

This software helps manage the recurring messages needed to be sent to hosts. It helps the experience feel personal to the guest and allows us to quickly provide all the necessary information to guests at the most relevant time intervals before, during and after their stay.

Cons

There are functionalities that can be included to improve operations - such as messaging to cleaners - that would make this software more holistic in its applicability. There is limited functionality to message all cleaners on your "team" but something that would be useful would be the ability to have auto message sent to certain cleaners (i.e. those you have allocated to clean on a certain day), allow for confirmation type responses with cleaners and other use cases to bring the operations piece truly on board to this platform.

Nick
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Time Saved Makes it Well Worth It

Reviewed on 2020/04/24

Pros

Allows me to stay in contact with guests proactively - before, during, and after a guest stays with us.
Automating the email sequence means information is never missed going to the guests.
Using short codes is nice to not have to write blocks of text repeatedly.
Also, the short codes are nice when I need to update small aspects of text, I can write the sentence structure around a short code so updating something like a door code is very easy

Cons

The idea of being able to recognize what the a guest is asking and respond appropriately is an amazing idea --- but we've not gotten it to work consistently enough (or barely at all) to rely on it. So questions still need be answered manually most of the time (although the saved responses do make it quicker!)

António Jorge Cardoso
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's trully Smart and supportive

Reviewed on 2020/03/27

I have my main work as Pharmacy Technician, so Smartbnb help me doing mist of messaging making my...

I have my main work as Pharmacy Technician, so Smartbnb help me doing mist of messaging making my time better. And when at home with family its gold and make magic helping me stay more focused in family time. I couldn't ask a better software.

Pros

All guests appreciate our messages and most really think they are sended on time manually by me, so the reviews always mentioned the quick replies.

Cons

It makes what is supposed to do, until today I'm very happy. But could add more features in the future like helping creating tips and guides ready to use when guests request help. Other features could be added but mainly now have what i most need.

Jo
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use, great support and integrity

Reviewed on 2020/04/23

I definitely recommend smartbnb and I would use it again. It was easy overall!!

I definitely recommend smartbnb and I would use it again. It was easy overall!!

Pros

I found it easy to get everything set up, the customer service reps very knowledgeable and supportive. I appreciated that while there may not be some of the features other products have what is important is that new functions/features are properly planned and tested. I never experienced any problems at all.

Cons

I would have liked integration with other accommodation platforms and the ability to collect payments but I do know these are things in the pipeline and being worked on.

Matthew
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fantastic Features - mid range pricing

Reviewed on 2020/12/14

Overall the experience was quite good. It is a tad expensive but worth it. I think they're better...

Overall the experience was quite good. It is a tad expensive but worth it. I think they're better than most competition, but for those who are lean in their operations, they will seek other smart messaging options. I would recommend options for smaller hosts that fit their pricing as well.

Pros

I love the AI function of the smart messaging feature. It frees up loads of time from the host perspective and allows you to maintain 100% contact with all prospective guests.

Cons

I think it is fairly expensive, but it also continues to provide a variety of options. However, I am of the opinion that you don't have to offer everything. Just be really good at 1 or a couple of things. SmartBnB is really good at messaging for BNB Hosts.

Matthew
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Increases Efficiency

Reviewed on 2020/03/03

Pros

The automated messaging is essential to saving time in my business operation especially when they need to be sent at specific times. Messages can be personalised so recipients do not know you are sending automated messages.
Messages can be set up for different properties.

Cons

It takes a while to become familiar with its capabilities but once you have set it up and you use it regularly this will overcome this issue.

Mary
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Housekeepers Friend

Reviewed on 2022/02/12

This software allows me to keep on top of bookings and updates. It's great for clients that are...

This software allows me to keep on top of bookings and updates. It's great for clients that are hard to contact or who simply want less to be bothered with on a daily basis. I can more than adequately plan cleaning and maintenance at my unit. I totally support it.

Pros

My clients have used the software since listing their unit. I have been added for convenience and it's a great tool.

Cons

I have had no issues so far, using this software on a daily basis.

Joshua
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for automated messaging

Reviewed on 2020/04/03

Client communication

Client communication

Pros

The only way to grow your business is with software like this.

Cons

The interface is a little awkward and the cleaning scheduling is hard to use

Response from Hospitable.com

Thanks a lot Joshua for your great feedback on Smartbnb.

Some of the features of Operations might indeed appear quite harder to use than expected, especially if your usage scenario is quite simple.

For those simple scenarios, there is now very little setup required with the help of daily digests for you and your team. You can learn more about this from our product documentation on https://www.notion.so/smartbnb/Daily-digest-email-57ce8cd9599c4d28bc9e703bd269c369