BuyCo Reviews

The platform is very useful and dynamic. It provides a better way to work and so we can organize the shipments since the moment we ask for the booking. I also liked the platform communication with the shipping companies system via EDI, because If something is changed by the carrier in the booking, the BuyCo automatically update all the information on the platform.

Few types of equipments are not available in the platform. There are few restrictions for Open Top containers and IMO cargo containers.

The possibility to have all my currents shipments on the front page.
We can create a personalized template for each customer with some of the last updates.
We can chose the orders of the colums we need to see first.
We can see in the dashboard the shipments with new info.

The setup does not last each time we go back we get the inital setup which does not take in account the modifications we made (column size, selected tab...)
When we put some documents for other people with partner access only, the default selection is "for full access only" and if we don't pay attention and just press ok the people will never see the docs. A blank case with a selection to make would be less error-prone.

it is fast - easy to find the info you look for -

quite often the information are not updated, you can find contradictory information in the different tabs of a same file.

The ease to interact with the application and how fast to download files

Lack of notifications and alerts about new shipments

I can have a follow up of a shipment from booking inception to invoice generation and still get the docs a while after the shipment was delivered.

it doesn't reference vessel/shipment name

very fast treatment, communication, exchange, tracking live containers and vessel.

not possible to modify colour on rear plan on website :-)

In this software, the better is the facility to use it ; all is clear, it's easy to find an information, if the shipping company put it

It's a shame that it's obligatory to return on all the shipments ; it would be better to have possibility to return on the last shipment and not on the complete list

We used to receive the shipping documents via email from the HQ but I find easier to find the documents / data afterwards instead of searching through many emails.

Not least but there are few points I still do not understand about the functions in this system because we are doing the testing for now so I would like to ask the Customer Service at HQ when I have questions. Regarding the vessel schedules, sometimes there seems to be discrepancies between the data and information we have receive from shipping company (local office) so we tend to rely on the information which we checked by ourselves.

easy to use
easy to communicate with our customers

there is some notification missing (for example push notification when closing date is arriving)
the fact that we can't modify the VGM when is done

1) can have a quick look to see all shipments to our countries
2) can download shipping docs directly
3) can learn the most updated vessel ETA status

The icon shows "1" of informing new docs available under "Shipment with New Docs". The whole row will be gone after my click. It would be nicer if the whole row remains without "1" pop-up, we then can come back to download it. From time to time we will be interrupted during the check of BUYCO. This would be a big help, no need to check one by one under "New Shipment" and find out which one is missed.

flow visibility
support quality
access facitity

lack of interface with the road transport departure and arrival
costs analysis and pre invoicing

The ease in navigating through to find pertinent documents. Have not had to use technical support for anything as of yet.

The software is new to us, but so far no red flags.

Easy to understand the way of use. Clear.

Need more customized. I've already submit my need to our purchaser, waiting for more feedback.

Allow user have clear picture of the order/shipment processing, organize docs., and easy to trace shipment. Reduce workload and save time to send email with docs.

When click on shipments marked as new shipment, it will be right away moved to dashboard where you have all the shipments. So it's not easy to find the shipment you just click, sometimes, you don't even remember the reference no., so you have to spend a lot of time searching it in the dashboard. Better to have new function to allow user to manually move shipment to dashboard, after all info./docs. are read/download.

We are winning a lot of time by using BUYCO.
We are directly in touch with the forwarder and we don't need anymore to ask our transport department to forward our emails.

We have to connect everyday to our account.
It would be better to stay connected.

It's easy to use and very fluent, easy to understand

we can't book with all shipping lines and it adds additionnal tasks

Easy navigation. Shipment tracking function.

The flag indicating a new document disappears after the document is just opened, even if the document was not downloaded. It would be helpful if there is a icon which indicates the document was downloaded or not.

BUYCO is a great platform that allow freight forwarder and customers to communicate easily!

the problem is that when we have internet problems, we can not connect to the site.

Rapid interaction between supplier and client

lack of alerts regarding new documentation