RetailEdge Reviews

There are actually a lot of features that I like about this program. The program is "forgiving". If you make a mistake, there are lots of options for fixing your error. Voiding and reissuing a transaction is easy. You can merge items or customers if you accidentally set them up two different ways.

Also, you can use one UPC for many items using their alias feature. So, say you have a bunch of "eaches" - you only have one of that item, but you want to scan the UPC but you don't want to clog up your inventory with all of those one time items, you can add each UPC as an alias and when you scan that UPC, they are all under the same item.

To accept the "exact balance", you can just hit "+" in the payment field and it will take it as the full amount instead of having to type in the amount paid.

They took away the columns for quantity and last action date in Inventory list (unless you export). So, if you pull up the inventory list, you'd have to look at each one individually to see the quantity in stock instead of it being a column you can just view.

The reports are very useful. It is helpful with understanding stock, managing stock and the customer base.

inaccuracies and errors in reports that can't be resolved with support help. We found customers with balances that were not accurate and the support team could not resolve the problem.

Software is very good for a multi location business and the tech support is excellent!

Nothing that I can think of! Very few problems and the help with setup was excellent!

Wanted to send a special thanks to Anthony for getting us set up and ready at ATLM in a timely manner. Very helpful in the busy season!

none that I can think of thanks so much

All works well with the support assistance.

My staff does not know how to use the available capacity of the product.

Retail Edge is easy to navigate. Customer Service is always spot on and extremely helpful.

Reports could use some attention are a bit hard to navigate.

The easy navigation of the site. Can access information when needed

I really don't have any dislikes with the program

All of the retail day to day operations functions and the tech support is always outstanding! Been using since 2004.

printing the lables requires so many steps

excellent and rapid customer service, thank you

too many screens asking for passwords, hard to enter inventory from POs - maybe we are doing it wrong?

This is a full featured POS and inventory management application that can run with or without an internet connection. All of this at a very reasonable initial investment price.

It does not integrated with my website database, Magento.

I like customer support. They are awesome and have always been there for us. I will definitely recommendThier gold plan it is worth having.

I really have no complaints other then I need more time in the day to use all the reports I could be using.

If there is ever a problem RetailEdge is always there to help out and fix the problem.

I would like more options for creditcard processing.

The ease and access of being able to setup, run and do the work I’ve needed to do. I’ve tried a lot of the other softwares out in the market and they lack so many features that RetailEdge has in its software. All the intergrations you need is inside this and I would never think to use any other software now I’ve found this one.

Nothing I can think of the software has lots inside and works really well

customer service helpful and very knowledgeable

nothing, everything went just fine with the gentleman we spoke with

Easy to use and affordable. Great reporting system

So far we haven't found anything we don't like

The customer support is always great. Friendly and patient!

report fields sometimes dont work and hard to get printed

easy to use runs off line all my info is my own

some of the month end reports are not working for me. wish I could save all the customer emails when I send out month end house charge statements

The inventory control is wonderful! Can track when your shipments were received, cost averaging, qty on hand and more. The inventory control is second to none in my opinion! Customer tracking is great too! Can see when your customer bought items and how much they paid for it. All customizable too, so it really helps to see which products are moving in the different areas of interest or regions where they live. Customer loyalty program is an excellent addition for our customer base and they love it too! AND reports are customizable so you can see just about anything that is going on with your business right in the system.
Before moving to Retail Edge (moved from REGIT after it was discontinued, which we used for almost 10 years), we researched several systems and each had problems or lacked features that we needed. We found Retail Edge and were amazed at all the features listed, and the ability to create custom reports and integrate with certain on-line store platforms. Retail Edge covers everything we needed for our business and gave us plenty of room to grow and expand on the features.
Lastly, but most importantly, the client support is absolute excellent. Really never had any issues, but had numerous questions (and sometimes still do) and those tech guys answer our (sometimes stupid) questions quickly, honestly and most of all they are just very nice guys too! You can't go wrong with using Retail Edge!

Well, not much to put here. I would like to see a report that is ran off the tax settings to make it a little easier for me to see what GOVT or RESALE/WHOLESALE customers have made purchases for my monthly sales tax reports. But we created our own custom report in the system and used one of the custom fields in the customer database to mark those customers, so we actually have this report. Just had to do a little custom settings in the reports.

Ease of use and all the Reports that are available at your discretion.

is not compatible with Shopify which forces us to have to use Retail Edge for instore sales and inventory AND also use Shopify for all online sales.

I like the elasticity of the program, and the ease of getting around, as I manage sales, inventory, customers, PO's, receiving, etc.
I am fairly functional in the program, yet know only a fraction of its potential. Just a few years ago, we inculcated the use of PO's in receiving, which has been to our advantage. We have full integration with our financial program, which we did not know was a possibility until we came back into RE.
The main plus, I think, though, is the great (personable) tech support we have experienced in the past few years. The techs make their program work for the individual business. A few weeks ago I had a challenge with the integration of our online store, and I could hear those guys behind the tech trying to re-create the scenario, and come up with a fix. They usually are able to create an immediate work around, but then they send a ticket to the developers for a suggested change, and sometimes that is seen on a future update.

The least thing I like about the software is a result of the best thing I like...and that is the many windows that remain open in the background. Every so often I take the time to clear the windows, to get me a fresh start.
In working with PO's and inventory, the "Edit Purchase Order Item" and "Edit Inventory" windows look identical, and it is confusing which window is being worked in. Inadvertently the 'inventory count' could be change instead of entering the 'quantity to order.'

Very user friendly with inventory and sales reports.

I don't have a con. It has everything I need to run a store.