Showing 3 reviews of 2

Strikedeck

Customer success, engagement, and satisfaction tracking

3 /5 (2 reviews) Write a Review!

Overall rating

3 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
50%
recommended this app
Showing 3 reviews of 2
Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Robust product for CS Management

Reviewed on 2020/10/08

The sales process was smooth, the demo account helped in understanding.

Pros

Easy to set up within a couple months. Easy to onboard CSMs. The CSM was a good project manager and knew who to pull in for help on the technical side.

Cons

The knowledge base with content and videos is still work in progress.
The company is growing and has many integrations but some are also still work in progress. Make sure you do your due diligence when evaluating.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Frustrating to use - not easy to implement, not easy to customize

Reviewed on 2021/02/25

I would not recommend Strikedeck to anyone UNLESS you are using it for the most basic things like standard health scores.

Pros

I like the ability to create custom customer journeys/journey stages using rules. I like the ability to have weighted health scores. I like being able to set up playbooks that can launch processes and communication automatically.

Cons

Strikedeck is so confusing to use. Things often do not work as they should - the surveys cannot be easily customized, language cannot be easily accommodated. Playbooks cannot be edited once launched and cannot be non-linear. The lack of if/then is incredibly frustrating. Setting up custom rules for journey stages is frustrating. The application is really not user-friendly. Support is getting better and they have a knowledge center now, but it's still incredibly frustrating. Things are sent 'to engineering' and you never hear about them again.