Diversified Billing Reviews

I love how with each process you need to do, the software basically walks you through each step.

The confusion on owner tenant when you want to just send an email verses mailing a hard copy also or not at all.

the software billing is very user friendly. The staff is very helpful when contacted for issues or problems that come up.

Although the reports are very good it would be nice to be able to customize reports some of the reports to print specific information we need.

The ease of processing bills and receipts was very easy to grasp. The customer inquiry is very easy to use. We converted our old billing system to Diversified and it was almost seamless.

I would like the ability to view consolidated bills for landlords. I would also like to see some of the reports tweaked or have the ability for the customer to tweak a report based on specific information you need. Our customers would also like the ability to pay by echeck, instead of credit/debit card.

The software is extremely user friendly and reliable. Customer service is awesome, very friendly and knowledgeable about the software.

I use the software at more than one business. The only feature at this time that I would like to see updated would be the ability to reprint an annual coupon book under a new name when a property is sold in the middle of a year.

I really appreciate the support that I am given when calling the help line. Everyone I have spoken to is very pleasant. Zach has helped me many times over the last 2 years at least. He is always very respectful and knows exactly what to do.

Over the last year I have had issues trying to send out my customers water and sewer bills by email. I'm told that the email bills are being sent but I am not able to see them on our outgoing Gmail account. This makes me very uneasy. Not knowing if my customers have actually received there water and sewer bill or not. I've been thinking about starting to scan them in and sending them from my own email which will take longer but I would feel much more comfortable in the end.

With this program you are able to track history for years. That includes usage history, payment history, and billing. The customer information is generally easy to find.

The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account. Find the billing you need to reprint, then while there is an option in the screen to print, the function does not work, so you have to go to a separate A/R area and find the batch of bills and reprint by account number. And when it reprints, there is random text entered at the bottom of the bill.

Since we bar coded our invoices, receipting could not be easier. Which really is our main purpose and the primary use of the product. Customer service has always been of the highest standard. I have never been disappointed with the help I get when I need it.

I don't care for the fact that the history screen in Inquiry doesn't give you a total number. It's hard to explain to a customer on the phone why they owe a certain amount when you have to add it on the fly. I think there are reports I could run and use that I don't know about. A manual would help.

There is very little if anything that I don't like about this software. I was new to utility billing when the City of Calico Rock approved a change to our software. The differences in the software I was trained on and Diversified are decades apart. It has cut the time it took me to get bills printed by 50%, that is time i can use elsewhere easily.

I do wish there was a help section for me to simply look up and read rather than having to contact someone. Many times i just need to refresh my memory.

I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us.

If you enter something the system doesn't like, it tends to just crash. I understand there is constant updated to the program(which makes it so great), but this can really become bothersome if you are in the middle of something.

The program is user friendly. I have actually been contacted by some other municipalities looking for a new software billing program and have told them how the program is simple to use.

The number one challenge is the number of times throughout the day the the program locks up and has to be exited and restarted.

Great customer service! If I need anything, the crew is amazing!! Easy to learn and use. Reports are good.

The only negative input I have on this system is getting the error messages and shutting down on me. However; with that said, my system now is due for an upgrade. Everything has been put on hold due to the Coronavirus.

Good software that once learned is relatively easy to navigate.

Has some odd bugs that my administrator does find to be annoying at times. Also, the online portal for payments seems a little pricey.

Ease of use and that it could be customized to our needs

Follow up from company on yearly updates is a bit slow and I have to call and check to be sure updates are current

Payment posting is easy. The processes are laid out clearly.

Some of the reports could contain more information.

Versatility of the system and the customer service. They always have been really good with adapting to our needs.

It seems like it could be simpler. Seems to be hard to pickup for a new employee, but its getting better.

I liked that it is customized to our needs.

At first when I had to write off $ amounts, I had to go in line per line, but now there is a "write off" button.

I like that the system is easy to learn and use

Getting 10-Day Notices and Posting Notices would be better if they could be changed more easily.