--- description: Learn how IMS can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IMS Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Mental Health Software](/directory/71/mental-health/software) > [IMS](/software/128635/ims) # IMS Canonical: https://www.getapp.za.com/software/128635/ims Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/128635/ims?page=2) > IMS is an integrated electronic medical records (EMR) \& practice management suite designed to help various departments within the healthcare sector, such as audiology, chiropractic, dermatology, diabetes, neurology, occupational therapy, orthopedics, psychiatry, and more, manage patient workflows. > > Verdict: Rated **5.0/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 7 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: MICA Information Systems - **Location**: Winston-Salem, US - **Founded**: 1979 ## Commercial Context - **Pricing Details**: Contact MICA Information Systems for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Scheduling - Charting - Claims Management - Claims Scrubbing - Coding Assistance - Compliance Tracking - Confirmations/Reminders - Document Management - E-Prescribing - EMR/EHR - Electronic Payments - HIPAA Compliant - Initial Assessments - Insurance Eligibility Verification - Meaningful Use Certified - Medical Billing - Multi-Location - ONC-ATCB Certified - Reminders - Template Management ## Support Options - Email/Help Desk - Phone Support ## Category - [Mental Health Software](https://www.getapp.za.com/directory/71/mental-health/software) ## Related Categories - [Mental Health Software](https://www.getapp.za.com/directory/71/mental-health/software) - [Electronic Medical Records Software](https://www.getapp.za.com/directory/56/electronic-medical-records/software) ## Alternatives 1. [Klara](https://www.getapp.za.com/software/2063130/klara) — 4.6/5 (211 reviews) 2. [Epic](https://www.getapp.za.com/software/112769/epiccare-emr) — 4.4/5 (447 reviews) 3. [Kipu](https://www.getapp.za.com/software/2050299/kipu) — 4.7/5 (214 reviews) 4. [athenaOne](https://www.getapp.za.com/software/91402/athenaclinicals) — 3.8/5 (907 reviews) 5. [Mend](https://www.getapp.za.com/software/110429/mend-app) — 4.6/5 (920 reviews) ## Reviews ### "IMS/Mica review" — 5.0/5 > **Linda** | *26 November 2024* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: My focus selecting a new program was the ease and efficiency of the program, but just as important the quality of the support team. Mica has not disappointed us, in fact we have enjoyed our ongoing experiences with Mica's responsive, knowledgeable and patient team. I do not hesitate to acknowledge that Mica is the best program and team I have worked with in my 25 year tenure with the practice. The software program for my Reception team and Account Revenue team is user friendly, has many options to navigate throughout the system and provides a wealth of information with just a few clicks. My entire staff finds the program easy to learn and is very efficient to use. Any questions we have are only a phone call away, calls are answered promptly and we are never left without a means to move forward with our task. > > **Cons**: We have not experienced an issue with IMS/Mica that we could not resolve or find another way to work through our task. > > If you were to ask my staff members, who have all been with the practice over 10 years, what they think of IMS/Mica their reply's would be, "we love working in Mica". Mica saves us time, allows us to navigate through multiple task simultaneously, it is very user friendly, and we love the color coordination in many fields. Mica can be very proud of their support team, every staff member we have worked with are the most supportive and pleasant business associates. Mica may be a smaller company but it is exactly why we sought them out; the size and organization structure within the company are some of the benefits that makes them so successful and accommodating to our practice. Our medical practice has been in business since 1994 and working with Mica has by far been the best experience for us regarding computer program and support. ----- ### "Our experience has been excellent from the original setup to current use." — 5.0/5 > **Karen** | *01 November 2017* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: We like the fact that our record keeping and followup care for our patients is so much improved. With this system we can set reminders, when patients need followup scans or appt's. We can track referrals so much easier. Our documentaion is better. The system is easy to use, I have had several new employees over the last year that were able to work on the system from day one, it doesn't take long to show someone the basics of the system in regards to finding a patient, locating their chart, reviewing their chart and making visit notes in the chart. > > **Cons**: It is difficult to think of something I like least. I guess the report function is sometimes difficult to use. There are so many reports that IMS is able to pull sometimes it is difficult to narrow it down to the particular report I want. General customer service is very quick to help me locate the one I need, so it is not really a problem, just something I wish I had more time to delve into. > > We now have the convenience of having all our records in one place, no more searching for charts, no more misplaced charts, everthing is at your finger tips. We have noticed that our documentation is better and more extensive, we are able to do better follow up on our patients that require periodic testing, scanning and lab work. The accounts receivable is much easier to follow up on and work. The scheduling function has decreased the number of scheduling errors, as we can now see everones schedule at the same time and you can see if the room you need is already booked, the functionality of the scheduling module is so much better than our previous system. ----- ### "Customer support was a driving force in adopting IMS. The MICA team is always helpful and friendly." — 5.0/5 > **Raymond** | *27 October 2017* | Recommendation rating: 5.0/10 > > **Pros**: Adaptability to practice needs. Regular attention to requests for additional features. Ease of use and ready availability of information. ----- ### "We've used this software since 2010. Great product and MICA provides outstanding customer support." — 5.0/5 > **Robert** | *25 October 2017* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Fairly simple to use once it is set up for your practice. It took very little time for the staff to transition to using this software. MICA provides outstanding support and any issue is resolved quickly. > > **Cons**: Overall we are very happy with IMS. The reason I gave it 4 stars for functionality is that the Point of Sale (POS) module is not great. We sell products in the office and the POS module isn't very retail oriented. Not a deal breaker by any means just wish it was a little better. ----- ### "Growing Company with Growing Possibilities" — 5.0/5 > **Jasmine** | *07 March 2019* | Venture Capital & Private Equity | Recommendation rating: 10.0/10 > > **Pros**: The improvements I envision to customize it to our investors' needs are recognized by IMS. Not all of my requests are fulfilled right away, but they always take note of our needs and let us know that they will work on it. > > **Cons**: The fact that a lot of the features and custom messages i'm hoping to already have don't exist yet. > > They are constantly updating and improving. It's good right now, but we are always excited for the changes. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/128635/ims?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/128635/ims) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data