ngDesk Reviews

Pros

- Feature Rich, It has custom modules to Tickets, Chat, Chatbots, Customization, Reporting, Scheduling, Escalations. It pretty much is a combination of a what a lot of ticketing systems offer at the same time I can find everything we need in one place without having to set up multiple accounts. for ex: Zendesk with Pagerduty.

- Customer Support is amazing I have had a couple of feature requests and I was surprised that they rolled it out in a month.

- It's completely free which is amazing and the website says it continues to be free.

Cons

- Some of the features are in beta and are not available to all the users like whatsapp channel and sms channels. It is restricted by countries which a little bit of a bummer but hopefully they get it out to everyone soon.
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Pros

What I like most about ngDesk is the flexibility of the features included in the free version. I am able to customize almost all features to fit my business requirements.

Cons

I wish all the features were free, including the premium subscription features

Pros

Very good features for helpdesk and ticketing.
We start using ngDesk almost a year ago. It looked good and promising with all the customization we wanted.

Cons

Nothing works as it should.
Every week or day we have a new problem.
Also the support is very bad. Most of the problems are open for months.
The system is down very often and the end customers are complaining all the time.

Pros

The platform supports an extremely user-friendly interface that makes it easy to use. This has reduced the training time for our support team significantly. There are multiple features and options that can be configured to suit a wide range of business application needs. We have been using this software not only to manage our customer support requirements but also to maintain our client database, staff details, etc. The custom modules feature makes it even better. Regular feature enhancements and new options add to our overall satisfaction with the product. Keep up the good work!!

Cons

Not many that I can think of. But yes, new feature additions and regular updates make it a little slow at times.

Pros

Overall, the use of ngDesk has transformed our customer service department greatly. It’s easy to use, navigate and customize. Particularly, I like the advanced tools that come loaded with a host of new features for managing support. It’s easy to create and manage tickets without missing any requests. It contributes to almost any kind of remote tech support from anywhere, anytime. In addition, the customizable features are extremely easy to set up as per the needs of the organization. Moreover, the ease of navigation, user-friendliness due to a lot of add-ons work great. Also, with powerful automation features, it's great for end-to-end project management day in and day out. I just love the customer portal and knowledge base that lets me manage my tickets thereby, making tasks much easier. Now organizing and meeting support requests is easier while keeping our customers happy.

Cons

With newly added options, features and functionalities, some features are not so easy to configure and sometimes it takes more time than usual. The interface could be more interactive.

Pros

It is ready to use right when you sign up, I was also easily able to invite my agents and get the on the platform quickly so we can could start responding to our customers. They also have migration features.

Cons

There is are cons for me everything works as advertised.

Pros

Software has everything built in to serve our customers better and resolve their issues ASAP. All our customers are very happy with our turn around time and that increased number of customers and their trust in us.
Being a ticketing platform initially its growing as a complete CRM.
Chat bots, Forms, custom modules many more features at free of cost.

Cons

There are no cons that I can think of as a daily user of this wonderful product

Pros

It is an exceptional tool that gives a lot of features like Ticket management, ChatBots, Scheduling, Custom forms, etc, to make your business requirements well organized and efficient. Its a great deal and they continue to add more features .definitely recommend

Cons

I can't think of any cons as all my needs are managed.

Pros

I love the features, the ability to close tickets and communicate via email and the overall feel of the platform and dashboard.

Cons

I think the UI needs to be updated and the contact management process could use some work. But, give that its a free platform - it is a situation of getting what you pay for.

Pros

Undoubtedly, it's an easy to access ticketing tool. Impressed with its smooth navigation which is user friendly. I believe its capabilities will help the customer support team and the customers to easily communicate. Most importantly the interface has a unique design which surely draws users mind. The another important feature its knowledge base which provides you the entire system overview that can help you to understand its functionalities easily.

Cons

Not as such at this moment. Expect more features in future.

Pros

Its easy to use and make your work to be organized

Cons

Its very useful for organization to make there work going