Centra Hub CRM Reviews

Ease of user, flexibility to provide in depth rights to mould the system as per needs i.e. customization. Admin rights are second things which is so much empowered and very much capable to tackle day to day future requirement.

Dashboard which needs to be improved significantly. Actually, talking about Dashboard i am totally disappointed as compare to CentraHub overall features. Like there are many other chart option to depicts our analysis which we used to do in Ms Excel, Tableu etc but not available in Centra Hub. In fact Tableau is other thing if we want to have some option related to charting option which are available in Ms Excel but in this software. E.g nowa a days there are 2 parameters one can simply show the Pipline. 1. Value 2. Count (No. of opportunities). In Centra Hub if we take both Value and Quantity option then value bar is ok since it is in lakhs but if total no. of opportunities are 4 only then bar chart for 4 opportunity as quantity is not showing because both value and quantity are depended on same axis whereas in excel we can set two axis, one for value and another for quantity.

flexible as per process requirements ,easy to use .

We have quotation and sales order creation process in this , the calculation part of it is not as per our expectations . The calculations takes place only when we pass through the cell else it will not . So suggest as soon the product is selected in quotation the rest calculations should be done simultaneously. or at least at the document ''Save '

Centra -crm is very best software this software is user friendly and most important is report is osam

Implementation and report create crm operate is very easy

I found its implementation cost and after sales support is comparatively better than other software.

Most of the users are complain about its ease of use.

All the marketing material that misleads you!!!

The sales and implementation team!!! They have no professional approach to addressing any issue the customer raise.

The solution is more of a platform that you can build your processes and workflows upon. There are obvious best-practice templates to start off from, but if you really get invested in the implementation process of the solution you will discover endless possibilities to really make the software work for you and not the other way around. We were able to digitize almost all of our processes (even ones that are administrative in nature), streamlining all our work. Most software has limited quick-customizable options, whereby deeper customizations require significant time/money to achieve. With Centra products, the platform is built with customization at the core, allowing you to customize way beyond any other software product at very efficient time/cost levels.

Although functionality customization is quite extensive, interface customization is a bit limited. Considering that the solutions are mainly internal facing, this is not a big deal. In all fairness there has been some recent improvements on that front.

The features seems to be good and easy to use and understandable.
overall it is a good product.

They are no Cons as of now, if any faced also the services provided is good.

Easy to understand and user friendly and easy to adopt

Customer Base of the Software is less,Very few know about this brand

Ease of use
Price / Value
Custom support
Personalization

Integration with backend systems that we have e.g. Coda

We have field staff servicing real estate assets of our clients including maintenance contracts of PPM, ad-hoc maintenance and cleaning requests, and contracting jobs for one-off projects.
We have a fleet of vehicles, tools, assets, and spares that we stock and mobilize for various jobs.
Implementing CAFM enhanced our efficiencies and assured our customers of on-time service.
The CAFM system ensured that our PPM commitment SLAs are always completed within recommended asset specifications.
Customer retention went up owing to enhanced customer experiences.
Our cash flow health improved owing to systemic tracking of dues and receivables with automated follow ups of payment receivables.
We adopted the Centra CAFM system and have completely digitally transformed our operations.
Our contracts, renewals, invoicing and follow ups are all driven by the pre-sales process of the Centra CAFM system.
Once a sale is completed, the CAFM system automatically generates PPM service work orders and allocates them to technicians or sub contractors whoever is responsible for that location and
bearing necessary skill sets.
The call center receives breakdown or maintenance calls from customers and can generate reactive maintenance work orders which too can be allocated like the PPM work orders.
Invoicing is automatically generated within the system and follow ups for payments are automated too.

Software has no cons as of now. It meets all our requirements.

Includes many business aspects,
Graphs,dashboards is really nice.

If properly maintained ,can meet all the requirements of customers.
reports area should improvise and more automation .

seems to be user friendly and the customization part which the administrator can do.

PMS module should have some sort of data the demo part

more features available in Centra Hub CRM

user friendly and easy to access the CRM