wJewel

4.8 (70)
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Accounting, inventory, and invoicing for jewelry businesses

Overall rating

4.8 /5
(70)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.9/5

96%
recommended this app
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70 Reviews

marina
marina
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Unlock Your Style with wJewel

Reviewed on 2023/04/17

wJewel seems to vary depending on the individual user and their particular needs and preferences.

wJewel seems to vary depending on the individual user and their particular needs and preferences.

Pros

design and customize me own jewelry pieces, such as necklaces, bracelets, and earrings. The app offers a variety of tools and to create their own unique designs, such as choosing from different colors, materials, and shapes. Once the design is complete

Cons

it easy for even non-designers to create their own unique jewelry pieces.

Response from Ishal

thank you

Joseph
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wjewel POS/Inventory Management

Reviewed on 2024/06/21

I am extremely pleased with my experience with Wjewel in all aspects. It is also very reasonably...

I am extremely pleased with my experience with Wjewel in all aspects. It is also very reasonably priced in its up front costs and it service program.

Pros

The Software performs excellent in managing our inventory, customer data base. The service provided by the top notch and very fast. They are very quick to respond to any requests to software modifications and hardware conflict resolutions.

Cons

I haven't found anything I do not like about the software, other than generating appraisals.

Alternatives Considered

The EDGE

Reasons for Choosing wJewel

I did not like the conversion to a strictly monthly subscription charge.

Reasons for Switching to wJewel

Upfront costs were significantly less and they provided the option to purchase the software up front with no subscription or operate on a subscription base. They also offer a very reasonable subscription for continual support.

Response from Ishal

Thank you.

Rebecca
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

My thoughts on WJewel

Reviewed on 2020/02/11

It was very difficult to start using the product and get the information implemented. It is an old...

It was very difficult to start using the product and get the information implemented. It is an old school system that caters to an old school style of doing business. We were uninformed on the annual $1,000 fee.

Pros

It is easy to find items in stock, manipulate the inventory, and add new products

Cons

It does not work well across multiple channels. Trying to sync the software with both our Shopify and QuickBooks account was a nightmare. It is probably good if WJewel is your only selling/accounting channel. There seem to be a lot of random bugs that happen. It is not always user friendly.

Alternatives Considered

Fishbowl

Reasons for Switching to wJewel

WJewel is catered to the jewelry industry

Response from Ishal

Customer did not want to share with us any QuickBooks info which made it almost impossible to integrate with it. We succeeded doing it anyway. All charges were disclosed to the office manager prior to signup, who decided not to share them with the owner.

Naresh
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best pos system for jewelry stores

Reviewed on 2024/11/14

Very satisfied.
Advance and easy to work with. You can reach out to put them anytime. They can do...

Very satisfied.
Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements.

Pros

User friendly and very quick customer service.

Cons

Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements.

Response from Ishal

Thank You!

Robert
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

W jewel user

Reviewed on 2024/06/21

Rate them very highly. If you need a store program and service is important then This is the...

Rate them very highly. If you need a store program and service is important then This is the company

Pros

Easy to use. Good service easy to understand the program

Cons

Not many if any. Using older hardware. Need to update server

Alternatives Considered

Jewel360

Reasons for Choosing wJewel

More features cloud base and needed newer software more advanced

Switched From

OneDrive

Reasons for Switching to wJewel

Customer support and easy to understand software

Response from Ishal

Thank you.

Deepu
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great company to work with...very comprehensive software

Reviewed on 2024/08/23

[sensitive content hidden] and his team are A+ professional that are extremely tech savvy and...

[sensitive content hidden] and his team are A+ professional that are extremely tech savvy and knowledgeable about what a client will need regarding software for the jewelry industry. They will work with you to customize details of what you need, and are very patient and understanding of the jewelry industry.

Pros

This is a very versatile software that covers almost everything you need

Cons

It took time to learn a few things...but it was time well spent

Alternatives Considered

Marketing 360

Reasons for Choosing wJewel

This was a much easier and comprehensive software

Switched From

OneDrive

Reasons for Switching to wJewel

We felt it was the right fit for our business

Response from Ishal

Thank you.

Catherine
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Pleased!

Reviewed on 2024/06/21

Pros

The customer service is 5 stars. The team has always been quick to respond.

Cons

Since we are using it on an apple product, I think the software runs slower. Not a big deal, but I am sure it runs better on a regular PC.

Response from Ishal

Thank you

MEREDITH
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best System for function and Price

Reviewed on 2023/11/20

Overall we have had a great experience with this system. It is cost-effective, easy to implement...

Overall we have had a great experience with this system. It is cost-effective, easy to implement and the training of employees was also a smooth process. Customer support is always available and a quick response time. We have in many instances needed to adapt the program for our retail customers and EDI functions, and we have always been to reach out and make an update. We can keep track of items down to a very detailed level and track and manage inventory effectively. I would highly recommend this system.

Pros

Cost, Ease of setup, Customer Support, Item entry details.

Cons

Not fully customizable, Limited accounts receivable reports

Response from Ishal

Thank you. We can upgrade you to our latest version which is fully customizable. We appreciate you being a loyal client for over 10 years.

Derrick
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product and service

Reviewed on 2024/08/25

Love that I chose WJewel for my store. The customer service is great

Love that I chose WJewel for my store. The customer service is great

Pros

They are Quick to respond and friendly and the price is good

Cons

Nothing. They are fantastic. The software works great

Response from Ishal

Thank You!

Tim
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software review

Reviewed on 2024/11/18

Great customer service! Quick call back for questions.

Great customer service! Quick call back for questions.

Pros

Very affordable and lots of options. Easy to set up and get going.

Cons

A little confusing on what fields to fill in for tagging.

Response from Ishal

Thank you

Katie
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incredible customer service - made getting a small jeweler so easy to up & run

Reviewed on 2024/05/17

Very, very, very happy. Highly recommend!

Very, very, very happy. Highly recommend!

Pros

The product and service by the team has been everything that we were told as well as what other clients said. We are a really small shop and at first we were worried we would not be able to use all the system has to offer. The team at wJewel made sure we got onboarded, learned (helpful videos!), and have answered every single question and resolved any issues we've had. The team's responsiveness - on email, by phone, in the system - have been some of the best customer service I have experienced.

Cons

The UI of the system is a bit complicated sometimes. For example - Search on one screen is three dots on another. Once you figure it out, it's not an issue. Also, some of the processes are not obvious and there aren't training videos to cover it. However, as noted above, the responsiveness of the team at wJewel makes these "cons" a non-issue.

Response from Ishal

Thank you

Saqib
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lucid Diamond Co Experience

Reviewed on 2024/05/17

Would do it again, and recommend to all. Process was quick smooth and very cost efficient.

Would do it again, and recommend to all. Process was quick smooth and very cost efficient.

Pros

Quite honestly, the customer service is top tier and unmatched. The team responds quickly with all questions and issues, and helps immediately.

Cons

Unable to use on Mac without a miniPC. In store no issue, but when traveling it’s difficult to stay connected to the store as I only have a MacBook.

Response from Ishal

Thank you.

Dariya
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The only software I trust

Reviewed on 2024/06/23

I use it, and adore it, one of the brands that I keep in the store also uses it and we both love...

I use it, and adore it, one of the brands that I keep in the store also uses it and we both love it. I know many ppl who use it and for jewelry business is an essential. Super precise.

Pros

The precision and the great ability to have reports

Cons

Nothing. It's perfect, and the customer service is not beatable. If I have something that I don't understand, I call [sensitive content hidden] and he tells me how best to achieve what I need.

Response from Ishal

Thank you

kunal
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

wjewel review doc

Reviewed on 2024/06/24

The software has been a good experience so far for us. We would love it more if the steps a more...

The software has been a good experience so far for us. We would love it more if the steps a more consolidated.

Pros

multiple functions and reports. inventory control was very important and its working out good for me

Cons

too many steps to finish a job. Would be nice if lot of things were click and finish.

Response from Ishal

Thank you.

Arya
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Review of wJewel

Reviewed on 2024/11/14

Good. [sensitive content hidden] and his team are dedicated to their work and offer good technical...

Good. [sensitive content hidden] and his team are dedicated to their work and offer good technical support.

Pros

An excellent software and they are always available for support and assistance.

Cons

We just started with wJewel. No negative experiences as of yet.

Response from Ishal

Thank You!

Daniel
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great resource

Reviewed on 2024/06/21

Pros

Ease of use and ability to seamlessly navigate

Response from Ishal

Thank you

Joel
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use. Lots of features.

Reviewed on 2023/12/21

Pros

It is easy to use and intuitive. It has great support, when you call them up it email, your issues gets resolved or answered very quickly and efficiently. It is a big time saver.

Cons

They have lots of reports build it, but it does not connect to Crystal Reports.

Response from Ishal

Thank you

Albert
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Wjewel review

Reviewed on 2024/06/21

Pros

All in one platform for jewellery store management

Cons

Of course since it is an off the shelf product, there is only so much room for customization. I think the ability to have multiple currencies could be important for a lot of people

Response from Ishal

Thank you.

Hemant
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

EXCELLENT PRODUCT

Reviewed on 2024/06/21

Pros

GREAT PRODUCT,EXCELLENT SUPPORT , WE USE IT EVERYDAY,

Cons

I LIKE EVERYTHING ABOUT IT,BETTER THAN OTHER COMPANIES

Response from Ishal

Thank you.

lisa
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This program is a pleasure to use!

Reviewed on 2024/05/20

We are thrilled with the product! It covers all aspects of our business (and then some!)

We are thrilled with the product! It covers all aspects of our business (and then some!)

Pros

It allows us to track our repairs from start to finish!

Cons

It was a learning curve for some of our employees who are not very computer savvy

Response from Ishal

Thank you.

Herbert
Overall rating
  • Industry: Import & Export
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WJewel

Reviewed on 2023/11/06

Pros

Fast & reliable service, easy to communicate

Cons

a little difficult to get a rep on line

Response from Ishal

Thank you

kamran
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to work

Reviewed on 2023/08/04

Beautiful

Beautiful

Pros

I have been using them for over 30 years they have the best customer support you can ask for

Cons

Not much to dislike because the program is catered to my needs

Response from Ishal

Thank you

John
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jewelry POS

Reviewed on 2023/11/09

I’m please with it. Little of a learning curve but overall she does her job.

I’m please with it. Little of a learning curve but overall she does her job.

Pros

Lots of functions and service is great.

Cons

Occasionally little glitches but they get fixed fast.

Response from Ishal

Thank you.

Mikey
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect customer service!

Reviewed on 2023/06/15

Pros

No matter what we need customized they are willing to work with us and so quickly!

Cons

Zero cons with wjewel, they have exceeded all expectations.

Response from Ishal

Thank you.

David
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very happy with the program I purchased. I would definitely recommend this program.

Reviewed on 2023/03/12

Pros

Very easy to use. Easy to find and very organized.

Cons

Nothing is missing for me. I love the program.

Response from Ishal

Thank you.