wJewel Reviews

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70 Reviews

- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Unlock Your Style with wJewel
Reviewed on 2023/04/17
wJewel seems to vary depending on the individual user and their particular needs and preferences.
wJewel seems to vary depending on the individual user and their particular needs and preferences.
Pros
design and customize me own jewelry pieces, such as necklaces, bracelets, and earrings. The app offers a variety of tools and to create their own unique designs, such as choosing from different colors, materials, and shapes. Once the design is complete
Cons
it easy for even non-designers to create their own unique jewelry pieces.
Response from Ishal
thank you
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wjewel POS/Inventory Management
Reviewed on 2024/06/21
I am extremely pleased with my experience with Wjewel in all aspects. It is also very reasonably...
I am extremely pleased with my experience with Wjewel in all aspects. It is also very reasonably priced in its up front costs and it service program.
Pros
The Software performs excellent in managing our inventory, customer data base. The service provided by the top notch and very fast. They are very quick to respond to any requests to software modifications and hardware conflict resolutions.
Cons
I haven't found anything I do not like about the software, other than generating appraisals.
Alternatives Considered
The EDGEReasons for Choosing wJewel
I did not like the conversion to a strictly monthly subscription charge.Reasons for Switching to wJewel
Upfront costs were significantly less and they provided the option to purchase the software up front with no subscription or operate on a subscription base. They also offer a very reasonable subscription for continual support.Response from Ishal
Thank you.
- Industry: Luxury Goods & Jewelry
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
My thoughts on WJewel
Reviewed on 2020/02/11
It was very difficult to start using the product and get the information implemented. It is an old...
It was very difficult to start using the product and get the information implemented. It is an old school system that caters to an old school style of doing business. We were uninformed on the annual $1,000 fee.
Pros
It is easy to find items in stock, manipulate the inventory, and add new products
Cons
It does not work well across multiple channels. Trying to sync the software with both our Shopify and QuickBooks account was a nightmare. It is probably good if WJewel is your only selling/accounting channel. There seem to be a lot of random bugs that happen. It is not always user friendly.
Alternatives Considered
FishbowlReasons for Switching to wJewel
WJewel is catered to the jewelry industryResponse from Ishal
Customer did not want to share with us any QuickBooks info which made it almost impossible to integrate with it. We succeeded doing it anyway. All charges were disclosed to the office manager prior to signup, who decided not to share them with the owner.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best pos system for jewelry stores
Reviewed on 2024/11/14
Very satisfied.
Advance and easy to work with. You can reach out to put them anytime. They can do...
Very satisfied.
Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements.
Pros
User friendly and very quick customer service.
Cons
Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements.
Response from Ishal
Thank You!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
W jewel user
Reviewed on 2024/06/21
Rate them very highly. If you need a store program and service is important then This is the...
Rate them very highly. If you need a store program and service is important then This is the company
Pros
Easy to use. Good service easy to understand the program
Cons
Not many if any. Using older hardware. Need to update server
Alternatives Considered
Jewel360Reasons for Choosing wJewel
More features cloud base and needed newer software more advancedSwitched From
OneDriveReasons for Switching to wJewel
Customer support and easy to understand softwareResponse from Ishal
Thank you.
- Industry: Luxury Goods & Jewelry
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great company to work with...very comprehensive software
Reviewed on 2024/08/23
[sensitive content hidden] and his team are A+ professional that are extremely tech savvy and...
[sensitive content hidden] and his team are A+ professional that are extremely tech savvy and knowledgeable about what a client will need regarding software for the jewelry industry. They will work with you to customize details of what you need, and are very patient and understanding of the jewelry industry.
Pros
This is a very versatile software that covers almost everything you need
Cons
It took time to learn a few things...but it was time well spent
Alternatives Considered
Marketing 360Reasons for Choosing wJewel
This was a much easier and comprehensive softwareSwitched From
OneDriveReasons for Switching to wJewel
We felt it was the right fit for our businessResponse from Ishal
Thank you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Pleased!
Reviewed on 2024/06/21
Pros
The customer service is 5 stars. The team has always been quick to respond.
Cons
Since we are using it on an apple product, I think the software runs slower. Not a big deal, but I am sure it runs better on a regular PC.
Response from Ishal
Thank you
- Industry: Luxury Goods & Jewelry
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best System for function and Price
Reviewed on 2023/11/20
Overall we have had a great experience with this system. It is cost-effective, easy to implement...
Overall we have had a great experience with this system. It is cost-effective, easy to implement and the training of employees was also a smooth process. Customer support is always available and a quick response time. We have in many instances needed to adapt the program for our retail customers and EDI functions, and we have always been to reach out and make an update. We can keep track of items down to a very detailed level and track and manage inventory effectively. I would highly recommend this system.
Pros
Cost, Ease of setup, Customer Support, Item entry details.
Cons
Not fully customizable, Limited accounts receivable reports
Response from Ishal
Thank you. We can upgrade you to our latest version which is fully customizable. We appreciate you being a loyal client for over 10 years.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product and service
Reviewed on 2024/08/25
Love that I chose WJewel for my store. The customer service is great
Love that I chose WJewel for my store. The customer service is great
Pros
They are Quick to respond and friendly and the price is good
Cons
Nothing. They are fantastic. The software works great
Response from Ishal
Thank You!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Software review
Reviewed on 2024/11/18
Great customer service! Quick call back for questions.
Great customer service! Quick call back for questions.
Pros
Very affordable and lots of options. Easy to set up and get going.
Cons
A little confusing on what fields to fill in for tagging.
Response from Ishal
Thank you
- Industry: Luxury Goods & Jewelry
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible customer service - made getting a small jeweler so easy to up & run
Reviewed on 2024/05/17
Very, very, very happy. Highly recommend!
Very, very, very happy. Highly recommend!
Pros
The product and service by the team has been everything that we were told as well as what other clients said. We are a really small shop and at first we were worried we would not be able to use all the system has to offer. The team at wJewel made sure we got onboarded, learned (helpful videos!), and have answered every single question and resolved any issues we've had. The team's responsiveness - on email, by phone, in the system - have been some of the best customer service I have experienced.
Cons
The UI of the system is a bit complicated sometimes. For example - Search on one screen is three dots on another. Once you figure it out, it's not an issue. Also, some of the processes are not obvious and there aren't training videos to cover it. However, as noted above, the responsiveness of the team at wJewel makes these "cons" a non-issue.
Response from Ishal
Thank you
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lucid Diamond Co Experience
Reviewed on 2024/05/17
Would do it again, and recommend to all. Process was quick smooth and very cost efficient.
Would do it again, and recommend to all. Process was quick smooth and very cost efficient.
Pros
Quite honestly, the customer service is top tier and unmatched. The team responds quickly with all questions and issues, and helps immediately.
Cons
Unable to use on Mac without a miniPC. In store no issue, but when traveling it’s difficult to stay connected to the store as I only have a MacBook.
Response from Ishal
Thank you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The only software I trust
Reviewed on 2024/06/23
I use it, and adore it, one of the brands that I keep in the store also uses it and we both love...
I use it, and adore it, one of the brands that I keep in the store also uses it and we both love it. I know many ppl who use it and for jewelry business is an essential. Super precise.
Pros
The precision and the great ability to have reports
Cons
Nothing. It's perfect, and the customer service is not beatable. If I have something that I don't understand, I call [sensitive content hidden] and he tells me how best to achieve what I need.
Response from Ishal
Thank you
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
wjewel review doc
Reviewed on 2024/06/24
The software has been a good experience so far for us. We would love it more if the steps a more...
The software has been a good experience so far for us. We would love it more if the steps a more consolidated.
Pros
multiple functions and reports. inventory control was very important and its working out good for me
Cons
too many steps to finish a job. Would be nice if lot of things were click and finish.
Response from Ishal
Thank you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Review of wJewel
Reviewed on 2024/11/14
Good. [sensitive content hidden] and his team are dedicated to their work and offer good technical...
Good. [sensitive content hidden] and his team are dedicated to their work and offer good technical support.
Pros
An excellent software and they are always available for support and assistance.
Cons
We just started with wJewel. No negative experiences as of yet.
Response from Ishal
Thank You!
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great resource
Reviewed on 2024/06/21
Pros
Ease of use and ability to seamlessly navigate
Response from Ishal
Thank you
- Industry: Luxury Goods & Jewelry
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use. Lots of features.
Reviewed on 2023/12/21
Pros
It is easy to use and intuitive. It has great support, when you call them up it email, your issues gets resolved or answered very quickly and efficiently. It is a big time saver.
Cons
They have lots of reports build it, but it does not connect to Crystal Reports.
Response from Ishal
Thank you
- Industry: Luxury Goods & Jewelry
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Wjewel review
Reviewed on 2024/06/21
Pros
All in one platform for jewellery store management
Cons
Of course since it is an off the shelf product, there is only so much room for customization. I think the ability to have multiple currencies could be important for a lot of people
Response from Ishal
Thank you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EXCELLENT PRODUCT
Reviewed on 2024/06/21
Pros
GREAT PRODUCT,EXCELLENT SUPPORT , WE USE IT EVERYDAY,
Cons
I LIKE EVERYTHING ABOUT IT,BETTER THAN OTHER COMPANIES
Response from Ishal
Thank you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This program is a pleasure to use!
Reviewed on 2024/05/20
We are thrilled with the product! It covers all aspects of our business (and then some!)
We are thrilled with the product! It covers all aspects of our business (and then some!)
Pros
It allows us to track our repairs from start to finish!
Cons
It was a learning curve for some of our employees who are not very computer savvy
Response from Ishal
Thank you.
- Industry: Import & Export
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WJewel
Reviewed on 2023/11/06
Pros
Fast & reliable service, easy to communicate
Cons
a little difficult to get a rep on line
Response from Ishal
Thank you
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to work
Reviewed on 2023/08/04
Beautiful
Beautiful
Pros
I have been using them for over 30 years they have the best customer support you can ask for
Cons
Not much to dislike because the program is catered to my needs
Response from Ishal
Thank you
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jewelry POS
Reviewed on 2023/11/09
I’m please with it. Little of a learning curve but overall she does her job.
I’m please with it. Little of a learning curve but overall she does her job.
Pros
Lots of functions and service is great.
Cons
Occasionally little glitches but they get fixed fast.
Response from Ishal
Thank you.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect customer service!
Reviewed on 2023/06/15
Pros
No matter what we need customized they are willing to work with us and so quickly!
Cons
Zero cons with wjewel, they have exceeded all expectations.
Response from Ishal
Thank you.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy with the program I purchased. I would definitely recommend this program.
Reviewed on 2023/03/12
Pros
Very easy to use. Easy to find and very organized.
Cons
Nothing is missing for me. I love the program.
Response from Ishal
Thank you.