PatientTrak

4.6 (14)
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Patient tracking & engagement management solution

Overall rating

4.6 /5
(14)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.4/5

86%
recommended this app
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14 Reviews

William
William
Overall rating
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am very satisfied with PatientTrak

Reviewed on 2017/12/18

Pros

The software is simple to install and use. It has been very reliable in the 2+ years that we have used it. Any issues are quickly resolved by PatientTrak's support team.

Cons

Overall I am happy with it. It has all the basic features required of a Patient monitoring system and more features are always being added. That being said sometimes I would like to see more advanced features.

LaDonna
Overall rating
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Patient Track Track

Reviewed on 2023/03/17

its been useful for clinical side to keep up with patients progress.

its been useful for clinical side to keep up with patients progress.

Pros

i like how it tracks exactly who is with the patient and who's working on whatever they're working on.

Cons

It could be useful if the patients name highlighted on its own to let us know the arrived.

tanisha
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

not friendly user at all

Reviewed on 2018/04/18

Pros

I CAN SEE WHAT THE PATIENT SIGN IN WITH THAT HELPS US OUT A LOT SO THAT NOBODY IS WAITING TOO LONG TO BE TOLD YOU NEED TO GO TO AN URGENT CARE

Cons

The bad thing about this software is that when you go to any advocate walk in clinic to work you have always call some one to get access to the patient trak and it take too long for someone to call back

Response from PatientTrak

Hi Tanisha: Please contact your IT support team for access to your local system as it is administered by them. Your "Cons" comment should be directed to your IT team not PatietntTrak software. We are here to support our customers and have very fast response. Thank you.

linda
Overall rating
  • Industry: Medical Practice
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

filling out survery

Reviewed on 2023/03/20

PatientTrack has worked for me in doing my job.

PatientTrack has worked for me in doing my job.

Pros

I think Patient Trak works fine for me. It is easy to use.

Cons

I am fine with how patientTrak works for me.

Bonnie
Overall rating
  • Industry: Veterinary
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love it!

Reviewed on 2023/02/16

Pros

I love how easy it is to keep track of where patient are and communicate with our CSR when things needs to be done on the front side of the hospital for each patient.

Cons

It would be nice if we could correlate this software with our medical software.

Riley
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My Review - Brinton Vision

Reviewed on 2023/02/16

I believe it is a great use of company money and allows us to be efficient throughout the day

I believe it is a great use of company money and allows us to be efficient throughout the day

Pros

Easy to use, simple, effective to everyone in the office

Cons

The use of changing patients over for the next day could be easier

Natalie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Life Saver

Reviewed on 2023/02/16

I've enjoyed the entire experience of using the system.

I've enjoyed the entire experience of using the system.

Pros

I enjoy the "Early, LATE, Wheelchair, Walker, Oxygen, etc" features. They are very helpful.

Cons

I don't have any least features. Everything works just fine.

Jaclyn
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2023/02/16

Pros

The product is easy to use and I am very pleased that I can have it open on my computer.

Cons

I don't really have any cons to using this product yet!

Long Huen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PatientTrak keeps our clinic organized

Reviewed on 2023/02/16

Pros

It improves organization and communication.

Cons

I think it does its job. Nothing that I dislike.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Enhancing the patient experience

Reviewed on 2018/08/15

Pros

A awesome online reputation management, digital marketing and quality improvement product. Want to survey patient in real time to get consistent patient feedback and data, want more patient engage online and in the clinic. This company is for you. They have so many products available it is your one stop shop in the path to improve patient experience. Hey hey can digitalize you practice and bring you into the forefront of patient experience.

Cons

They are a big company that caters to large companies with a budget to boast. But you won’t be disappointed with the product or the customer service you get from this company!

Mike
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software!!

Reviewed on 2017/12/18

Increased patient satisfaction. Improved staff efficiency and reduction in costs.

Increased patient satisfaction. Improved staff efficiency and reduction in costs.

Pros

PatientTrak software is extremely intuitive and provides great functionality for my team. The software tracks patients door to discharge providing: kiosk check in, queuing, tracking and post visit surveys. PatientTrak's comprehensive reporting and analytics have allowed us to identify numerous bottle necks in our patient flow. PatientTrak's customer service team is extremely responsive and very knowledgeable about best practices in the healthcare industry.

Cons

The PatientTrak touchscreen kiosk provides the necessary functionality right now. However, long term I would like the kiosk to take payments.

john
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

good product

Reviewed on 2018/03/13

f

f

Pros

keeping trak of patients. taking them in order they came in.

Cons

it would be nice to have the patients name to still be on the patient que after the patient is checked in. the name disappears and there are 4 patients in front of them but they see zero minutes.

Response from PatientTrak

Joe:
Thank you for the review. Glad to hear that PatientTrak is helping your organization manage patient flow and improve operations. The requested functionality as you describe is available. We would be pleased to work with your team on implementing this desired workflow.

Allison
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

PatientTrak

Reviewed on 2019/02/25

Generally very good.

Generally very good.

Pros

New update is very efficient for tracking the patients

Cons

The application freezes occasionally since the update.

Sonia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good concept with several opportunities for improvement.

Reviewed on 2018/03/27

The ability to quickly view patients' statuses in our system.

The ability to quickly view patients' statuses in our system.

Pros

The color coding is very useful and the ability to customize your My Tracking View report is excellent.

Cons

It would be super useful if we were able to use the column headers to sort by, adding this would make the functionality very efficient.

Response from PatientTrak

Sonia: Thank you for the review. Sorting by column header has been added to many of the system pages. We will be adding it to the tracking board in the next 90 days. Thank you.