PatientTrak Reviews

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14 Reviews

- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I am very satisfied with PatientTrak
Reviewed on 2017/12/18
Pros
The software is simple to install and use. It has been very reliable in the 2+ years that we have used it. Any issues are quickly resolved by PatientTrak's support team.
Cons
Overall I am happy with it. It has all the basic features required of a Patient monitoring system and more features are always being added. That being said sometimes I would like to see more advanced features.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patient Track Track
Reviewed on 2023/03/17
its been useful for clinical side to keep up with patients progress.
its been useful for clinical side to keep up with patients progress.
Pros
i like how it tracks exactly who is with the patient and who's working on whatever they're working on.
Cons
It could be useful if the patients name highlighted on its own to let us know the arrived.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
not friendly user at all
Reviewed on 2018/04/18
Pros
I CAN SEE WHAT THE PATIENT SIGN IN WITH THAT HELPS US OUT A LOT SO THAT NOBODY IS WAITING TOO LONG TO BE TOLD YOU NEED TO GO TO AN URGENT CARE
Cons
The bad thing about this software is that when you go to any advocate walk in clinic to work you have always call some one to get access to the patient trak and it take too long for someone to call back
Response from PatientTrak
Hi Tanisha: Please contact your IT support team for access to your local system as it is administered by them. Your "Cons" comment should be directed to your IT team not PatietntTrak software. We are here to support our customers and have very fast response. Thank you.
- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
filling out survery
Reviewed on 2023/03/20
PatientTrack has worked for me in doing my job.
PatientTrack has worked for me in doing my job.
Pros
I think Patient Trak works fine for me. It is easy to use.
Cons
I am fine with how patientTrak works for me.
- Industry: Veterinary
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love it!
Reviewed on 2023/02/16
Pros
I love how easy it is to keep track of where patient are and communicate with our CSR when things needs to be done on the front side of the hospital for each patient.
Cons
It would be nice if we could correlate this software with our medical software.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My Review - Brinton Vision
Reviewed on 2023/02/16
I believe it is a great use of company money and allows us to be efficient throughout the day
I believe it is a great use of company money and allows us to be efficient throughout the day
Pros
Easy to use, simple, effective to everyone in the office
Cons
The use of changing patients over for the next day could be easier
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Life Saver
Reviewed on 2023/02/16
I've enjoyed the entire experience of using the system.
I've enjoyed the entire experience of using the system.
Pros
I enjoy the "Early, LATE, Wheelchair, Walker, Oxygen, etc" features. They are very helpful.
Cons
I don't have any least features. Everything works just fine.
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 2023/02/16
Pros
The product is easy to use and I am very pleased that I can have it open on my computer.
Cons
I don't really have any cons to using this product yet!
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PatientTrak keeps our clinic organized
Reviewed on 2023/02/16
Pros
It improves organization and communication.
Cons
I think it does its job. Nothing that I dislike.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Enhancing the patient experience
Reviewed on 2018/08/15
Pros
A awesome online reputation management, digital marketing and quality improvement product. Want to survey patient in real time to get consistent patient feedback and data, want more patient engage online and in the clinic. This company is for you. They have so many products available it is your one stop shop in the path to improve patient experience. Hey hey can digitalize you practice and bring you into the forefront of patient experience.
Cons
They are a big company that caters to large companies with a budget to boast. But you won’t be disappointed with the product or the customer service you get from this company!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software!!
Reviewed on 2017/12/18
Increased patient satisfaction. Improved staff efficiency and reduction in costs.
Increased patient satisfaction. Improved staff efficiency and reduction in costs.
Pros
PatientTrak software is extremely intuitive and provides great functionality for my team. The software tracks patients door to discharge providing: kiosk check in, queuing, tracking and post visit surveys. PatientTrak's comprehensive reporting and analytics have allowed us to identify numerous bottle necks in our patient flow. PatientTrak's customer service team is extremely responsive and very knowledgeable about best practices in the healthcare industry.
Cons
The PatientTrak touchscreen kiosk provides the necessary functionality right now. However, long term I would like the kiosk to take payments.
- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
good product
Reviewed on 2018/03/13
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Pros
keeping trak of patients. taking them in order they came in.
Cons
it would be nice to have the patients name to still be on the patient que after the patient is checked in. the name disappears and there are 4 patients in front of them but they see zero minutes.
Response from PatientTrak
Joe:
Thank you for the review. Glad to hear that PatientTrak is helping your organization manage patient flow and improve operations. The requested functionality as you describe is available. We would be pleased to work with your team on implementing this desired workflow.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
PatientTrak
Reviewed on 2019/02/25
Generally very good.
Generally very good.
Pros
New update is very efficient for tracking the patients
Cons
The application freezes occasionally since the update.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good concept with several opportunities for improvement.
Reviewed on 2018/03/27
The ability to quickly view patients' statuses in our system.
The ability to quickly view patients' statuses in our system.
Pros
The color coding is very useful and the ability to customize your My Tracking View report is excellent.
Cons
It would be super useful if we were able to use the column headers to sort by, adding this would make the functionality very efficient.
Response from PatientTrak
Sonia: Thank you for the review. Sorting by column header has been added to many of the system pages. We will be adding it to the tracking board in the next 90 days. Thank you.