stays

4.8 (82)
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Reservation and channel management for vacation rentals

Overall rating

4.8 /5
(82)
Value for Money
4.7/5
Features
4.8/5
Ease of Use
4.7/5
Customer Support
4.8/5

98%
recommended this app
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82 Reviews

julian
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

My Personal Experience

Reviewed on 2024/02/22

Poor Customer service support a lot of glitchs with VRBO, BOOKING and Airbnb

Poor Customer service support a lot of glitchs with VRBO, BOOKING and Airbnb

Pros

Price was the principal atraction of the product

Cons

They Dont Have Mobile Application and the sellers doesnt know the product to USA

Alternatives Considered

Escapia and Guesty

Response from Stays

Thanks for your feedback! We will continue working to further improve the functions of our system. If you need anything, we are available!

Rafael
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software for those who need more organization

Reviewed on 2018/11/19

The main benefits are integration with the main sales channels, the possibility of a practical...

The main benefits are integration with the main sales channels, the possibility of a practical financial management, the easy way to manage the website itself, the fantastic price recalculation tool on holidays or events, among other benefits. I recommend this tool to any vacation rental agency or even small hotels who wants the business to get organized.

Pros

I think the best thing about stays is that it joints several functions into one software, so you do not need to manage different tools on a daily basis. The software really simplifies a lot of tasks, but I believe that the automated e-mails, being able to explain everything to the client in an easy, fast and automatic way, is a highlight because you gain a lot of time in the daily routine of the company.

Cons

It is not that practical to manage some price rules individually, but nothing that is very serious.

Response from Stays

Hi Rafael,

Thank you very much for taking the time to review our stays.net software. We're glad to hear that you're having a good experience with us.

Regarding the price rules, We already forwarded the issue to our product team and received the information that we will start working on improvements next month. Our product team might get in contact with to receive more details and share our ideais with you.

We are thankful to partner with customers like you and are looking forward to continuing working together.

Many thanks,

Sven | stays.net

Carlos
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The right choice

Reviewed on 2018/10/31

Stays is a serious, responsible and efficient company, providing an excellent platform for vacation...

Stays is a serious, responsible and efficient company, providing an excellent platform for vacation rental managers.

Pros

The website, the general calendar, which gives me a good vision about the availability of all my apartments, the channel manager and the email template section.

Cons

Season and Event setup: I have a certain difficulty with the configuration. I also expected more queries from my website.

Response from Stays

Hi Carlos,

Thank you very much for taking the time to review our software. We're glad to hear that you're having a good experience with us.

Our support team will get in contact in order to explain you our Season and Event tool, which we recommend for 10+ properties and the alternative, which allows you to create individual rules for each property. The team will also explain you our SEO tools and share some of our blog articles, which should help you to generate more traffic for your own website.

We are thankful to partner with a loyal customers like you for more than 2 years now. We promisse to continue working hard to keep adding more value to your business.

Many thanks,

Sven | stays.net

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Seems like a great solution for big or small agencies

Reviewed on 2018/10/25

Love it-- Used a very old software for years before switching. This has made the job much more...

Love it-- Used a very old software for years before switching. This has made the job much more effortless!

Pros

Sales tools and methods to standardize the listings across all listing sites. Very easy to use, with some complex tools. Synchronizes calendars, does invoices seamlessly.

Cons

No cons that I can think of. Maybe that I didn't use sooner.

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

Benjamin
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The PMS which changed our Company

Reviewed on 2017/04/10

We are a Rio de Janeiro based company and manage 200+ vacation rental apartments providing a full...

We are a Rio de Janeiro based company and manage 200+ vacation rental apartments providing a full service, which includes maintenance, cleaning, in/out, reports, payment issues and inspections to our property owners. We made intensive researches and decided to go with stays , because the software is able to manage all these issues. It also comes with an integrated Channel Manager, CRM and complete finance module. This was important for us, since we don´t want to loose ourselves working (and paying for) too many different platforms. We made the right decision. They are adding useful and new features frequently. The support team is interacting with you, introducing new features, alerting about incomplete price setups or just sharing ideas, how certain things could be improved. They always give us the feeling that they really want to help you making your business grow. This is a level of customer support I never saw before.

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

Frank
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software Solution

Reviewed on 2016/06/30

Since i am living and running another business in Spain (my properties are in Brazil), my main goal...

Since i am living and running another business in Spain (my properties are in Brazil), my main goal by purchasing a software was to optimize my time. After some weeks of research, i decided to go with stays, because some of my business partners use and recommend them. The attention i received from the first day until now is fantastic. The support team answers my questions within hours, sometimes even within minutes. Beside software related issues, they gave me many other usefull advises, how to improve my business. I really appreciate that. The system is very easy to use and has a lot of helpful features. Through the channel manager and my new website, I increased the number of bookings significantly. Working less, renting more = good investment. I made the right deciscion with stays and highly recommend them.

Pros

channel manager and sales tools, communication with my costumers and staff, inteligent website, easy to use, support and trainings team

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

Rafael
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Stays helped us to grow and to focus on Customer Satisfaction

Reviewed on 2018/12/01

Most important to me, the provide the best customer service I have seen in any other company I have...

Most important to me, the provide the best customer service I have seen in any other company I have worked with.

Casa do Mar Rentals - Brazil

Pros

Since we became partner with Stays, my business has grown constantly way above market average. Revolutionary tools, that made my team's operational routine more dynamic and faster. Using Stays's software, the focus of my team drives entirely directed to the satisfaction our clients.

Cons

I would like to see improvements with Homeaway's API

Response from Stays

Thanks for your feedback! We will continue working to further improve the functions of our system. If you need anything, we are available!

Armando
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Channel Manager for Vacation Rentals

Reviewed on 2018/11/09

Very good software with easy handling, streamlining daily activities for the best scope of sale....

Very good software with easy handling, streamlining daily activities for the best scope of sale. The benefits: Facilitator of connection with the main vacation rental sales channels, practical adjustment of information and easy to use, with a very agile support.

Pros

Facility with the handling of price and rate plan information, adjustment of values, guest management and connection to the main vacation rental websites.

Cons

The sales reports should have more information

Response from Stays

Hi Armando,

Thank you very much for your review. We're glad to hear that you're having a good experience with stays.net. We will keep on working hard to keep adding more value to your business.

We are thankful to partner with customers like you and are looking forward to continuing working together.

Many thanks,

Sven | stays.net

Marcio
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We made the right decision

Reviewed on 2017/03/17

After having many problems with our previous software provider (kigo), we decided to cancel the...

After having many problems with our previous software provider (kigo), we decided to cancel the contract and switch to "stays" around one year ago. The onboarding process was smooth, considering the quantity of features this software provides. Today "stays" not only manages our reservations, but also all operations and tasks in the departments of Rio Spot Homes. It is a intuitive and easy to use software with a 10 points support team. We recommend stays to everybody, who wants to improve his vacation rental business.

Pros

everything!

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

Mauricio
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Important part of our business

Reviewed on 2017/03/25

Currently almost all brazilian business branches are very competitive and the vacation rental...

Currently almost all brazilian business branches are very competitive and the vacation rental market could not be different, especially in the city of Rio de Janeiro.

Personally I've been working in the vacation rental market for some time and the desire to expand the business and work in an organized and more professional way was huge. The Stays system arrived at the right time to assist us with this goal.

We are enjoying to work with this software and we can count on the support team at any time, especially with the connections and doubts with OTA's. The platfrom optimized practically every process and allowed us to have an general overview about our company.

Pros

- Many great tools
- Support Team

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

Gustavo
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Stays helps my business to grow

Reviewed on 2017/03/29

I am using the stays system since a little more than a year now. Its impressive to see how...

I am using the stays system since a little more than a year now. Its impressive to see how technology is going forward every week. They recently lounged a new finance module that allows me to cut down on external half way integrations. Since i am running the company as a side business from home, I make full use of their staff management and efficiency tools. Stays system allowed my business to grow, remove overbookings, payment delays and errors in general. Thumbs up and keep on going!

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

André
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ideal for those who manage many units

Reviewed on 2018/12/11

The platform has helped us a lot with the management of our units. We are satisfied with the result.

The platform has helped us a lot with the management of our units. We are satisfied with the result.

Pros

With Stays we are able to manage different units in several OTAs around the world, all in one platform. The software great for those who manage many units. The pricing tools and integration with other sales channels are the best features of the tool.

Cons

Online payment management and website tools could be better

Response from Stays

Thanks for your feedback! We will continue working to further improve the functions of our system. If you need anything, we are available!

Vinicius
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What we needed

Reviewed on 2017/04/10

Stays.net has overpassed our expectations as a vacation rental management software. It certainly...

Stays.net has overpassed our expectations as a vacation rental management software. It certainly made and makes all the difference in our business and I am convinced that it was our best technological acquisition in the history of our company. Very efficient programn and all our doubts and requests are well attended in a satisfactory agile manner.It is a 360º program that connects with the main portals, manages all reservations and all tasks in a super clear, safe and controlled way. In vacation rental business, I do not see how to act effectively without a platform like Stays Vinicius Barboza CEO - Myme"

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

Alan
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Software that professionalized our Business

Reviewed on 2017/04/06

We are managing around 40 properties. We started to use stays in January 2016. It helped us to...

We are managing around 40 properties. We started to use stays in January 2016. It helped us to professionalize our company in various aspects and to optimize several processes. Today the software is an important part of our company. I highly recommend stays for everybody with 10+ properties.

Pros

Many usefull features

Cons

maybe too much features for somebody with less than 5 properties

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

WAGNER
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Four in One.

Reviewed on 2019/12/13

The booking engine does not show the apartments as an only one propriety but as if each one is a...

The booking engine does not show the apartments as an only one propriety but as if each one is a separeted one.

Pros

It makes all the difference. You control everything with just one login.

Cons

it is not very well adapted for hotels like proprieties. It does not work with children fares.

Response from Stays

Thanks for your feedback! We will continue working to further improve the functions of our system. If you need anything, we are available!

Mauricio
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A milestone for our company

Reviewed on 2017/05/14

Pros

We are using stays for more than one year now. The software became a very important part of our company and exceeded our expectation by far. The stays team is great.

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

Mozart
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best of the best

Reviewed on 2017/04/06

I have a great experience on using Stays system to manage all my Vacation apartments in Rio de ...

I have a great experience on using Stays system to manage all my Vacation apartments in Rio de Janeiro, Brazil. Since I decided to use their plataform, my business increased 40% which made me to save a lot of time to do others things that I couldn't do before. Definitely I reccomend it for anyone that manage some properties in your city, It is a complete solution (calendars, logistics, cleaning, staff, data base, ...) for your company or group of apartments. Thanks for all Stays staff for the daily help!

Pros

synchronizing calendars
staff control
cleaning control
sales statistics
finantial department

Cons

I do not have any cons

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

Marcelo
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellence in Service

Reviewed on 2018/11/27

It matches my expectations into what I needed. I can say excellent

It matches my expectations into what I needed. I can say excellent

Pros

Practical and time saving, optimization of sales and processes

Cons

I have not detected any negative points yet

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

Diogo
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

High Quality Product

Reviewed on 2017/04/01

We are still in the implementation phase, but we can already see the quality of the product and we...

We are still in the implementation phase, but we can already see the quality of the product and we are sure that it will help us a lot and add value to our company.

Pros

Besides the system itself with great solutions, the stays team, which is providing a fantastic support

Cons

Nothing to mention, everything is working as expected. All doubts were clarified quickly, so we have nothing to complain about.

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

Fabio
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very Good Software

Reviewed on 2017/04/15

I´ve already use another software, and i can afirm that Stays is very easy to use, and has a...

I´ve already use another software, and i can afirm that Stays is very easy to use, and has a wonderful support.

Response from Stays

Thanks for your feedback! We are very happy to hear about your satisfaction with our system. We will continue working to further improve the functions of our system. If you need anything, we are available!

Felipe
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfeito para ganhar tempo

Reviewed on 2022/04/20

O software em si é excelente mas o que é mais legal é a facilidade de ter um contato humano e...

O software em si é excelente mas o que é mais legal é a facilidade de ter um contato humano e cordial por parte do time de atendimento da Stays.

Pros

Facilidade de uso, implementação prática, atendimento impecável , o suporte é incrível.

Cons

Sugiro pacotes de treinamento e reciclagem a nós usuários, pois são muitas funcionalidades e se não usarmos tudo, esquecemos de aproveitar todo o sistema.

Alternatives Considered

and

Reasons for Switching to stays

O primeiro contato com uma pessoa capacitada pra explicar todo o sistema fez toda diferença. Nunca utilizei nenhum sistema e foi o primeiro que implementei no meu negócio. Antes de fechar negócio precisava de essa apresentação para então entender o quão era importante para o meu negócio.

Response from Stays

Obrigado pelo seu feedback! Ficamos muito felizes em saber da sua satisfação com o nosso sistema. Referente aos treinamentos, estamos constantemente pensando em formatos exclusivos para clientes. Atualmente temos as masterclasses gratuitas que são entre 3 a 4 eventos por mês cada um focado em uma funcionalidade do sistema. Para receber os links, entre em contato com nosso suporte pelo chat da plataforma!

Luciana
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excelente Sistema

Reviewed on 2022/06/17

Estou feliz e satisfeita com o sistema da Stays, de fato entregam o que prometem e a cada mês nos...

Estou feliz e satisfeita com o sistema da Stays, de fato entregam o que prometem e a cada mês nos surpreendem com novas ferramentas e facilidades.

Pros

O quanto é intuitivo e o fato de ter as conexões com as melhores plataformas de locação

Cons

Quando estou logada, cai muito rapidamente se fico sem mexer continuamente.

Response from Stays

Obrigado pelo seu feedback! Ficamos muito felizes em saber da sua satisfação com o nosso sistema. Nossa equipe continuará se dedicando a proporcionar a melhor experiência possível. Se precisar de qualquer coisa, estamos à disposição!

André
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Qualidade

Reviewed on 2021/08/12

Pros

Ótima interface, empresa nacional, equipe muito capacitada.

Cons

Nao tenho nenhum ponto a falar que não goste.

Response from Stays

Obrigado pelo seu feedback! Ficamos muito felizes em saber da sua satisfação com o nosso sistema. Nossa equipe se dedica a proporcionar a melhor experiência possível e seu reconhecimento é muito valioso para nós. Se precisar de qualquer coisa, estamos à disposição!

Emeson
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Não poderia ter escolhido um parceiro melhor.

Reviewed on 2022/05/11

100% satisfeito, não penso em trocar por outro sistema.

100% satisfeito, não penso em trocar por outro sistema.

Pros

3 pontos que considero que foram o mais importantes para mim até o momento.
1 - O time de suporte. Uma equipe incrível, nunca fiquei sem respostas e soluções para os problemas que demandei.
2 - A integração da Stays com outras OTA's é perfeita. Isso facilita o gerenciamento e controle das reservas, nunca tive qualquer problema de over book, ou algo relacionado às reservas. A parte financeira e a possibilidade onde você pode fazer seu plano de contas, ter seu balancete, etc, também é incrível. Basta fazer as configurações e parametrizações, e tudo vai rodar redondinho.
3 - Empresa brasileira, com sede no Brasil. Isso é de suma importância, pois utilizava outro sistema, mas toda demanda tinha de ser enviada para o time no exterior, ocasionava muita demora na resolução.

Cons

Não teria algo realmente ruim para comentar. Mas se tiver de melhorar em algo, acho que os templates para o site (motor de busca), poderiam ser melhorados e modernizados.

Response from Stays

Obrigado pelo seu feedback! Ficamos muito felizes em saber da sua satisfação com o nosso sistema. Referente ao módulo de websites, continuaremos trabalhando para melhorar ainda mais essa área do nosso sistema. Se precisar de qualquer coisa, estamos à disposição!

Tatiana
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excelente

Reviewed on 2022/10/11

Sempre que preciso , a equipe esta disposta a ajudar e esclarecer minhas dúvidas.
Mas sinto que...

Sempre que preciso , a equipe esta disposta a ajudar e esclarecer minhas dúvidas.
Mas sinto que podem contribuir mais para o nosso aprendizado com o sistema.

Pros

O recurso que mais utilizo são as reservas, sinto que o sistema tem muito mais a oferecer e ser explorado. Estou procurando me aperfeiçoar mais no uso do software para ter melhor performance e resultados.

Cons

O uso no celular, acredito que um aplicativo seria mais ágil e fácil utilização.
Tem algumas funcionalidades que não consigo alterar no celular.

Response from Stays

Obrigado pelo seu feedback! Ficamos muito felizes em saber da sua satisfação com o nosso sistema. Referente ao aplicativo, continuaremos trabalhando para melhorar ainda mais a nossa versão mobile. Se precisar de qualquer coisa, estamos à disposição!