5 reviews

Knowmax

Turning Contact Centers Into Resolution Centers

4,8 /5 (5 reviews) Write a Review!

Overall rating

4,8 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
5 reviews
Zoe L.
Overall rating
  • Industry: Financial Services
  • Company size: 1 001-5 000 Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Feedback

Reviewed on 2020/08/13

Extremely helpful, quick to reply, professional

Pros

this is clearly a great addition to our outsource team who have already seen massive improvements in AHT and QA scores.

Cons

I think there needs to be a quality team that can check for the clients language. Some key words are missing from our trees that change the meaning.

Rohan S.
Overall rating
  • Industry: Design
  • Company size: 51-200 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Intuitive Product with flexibility and great User Experience

Reviewed on 2019/11/27

Pros

Great User Experience
Easy to understand
New age design
Amazing features

Cons

A perfect SaaS enabled product. Should be open for users to login and start using.

Joseph P.
Overall rating
  • Industry: Cosmetics
  • Company size: 201-500 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 2020/02/04

There has always been the pro activeness to help by the representatives

Pros

It is a very user friendly software and the knowledge enhancement is a very interesting feature

Cons

The cost is very high for a start-up business.

Amal J.
Overall rating
  • Industry: Consumer Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Knowmax

Reviewed on 2019/10/03

Pros

· Authors found it easy to build and maintain the decision trees.
· Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend.
· Real time analytics present
· Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.

Cons

Not applicable. Features we were looking at were available in Knowmax.

Marvel M.
Overall rating
  • Industry: Telecommunications
  • Company size: 1 001-5 000 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Seemless and intuitive

Reviewed on 2020/06/18

The tool enables easy and efficient customer service. The platform is very customizable due to the self curation feature

Pros

Seemless and intuitive integration into native systems.

Cons

Nothing comes to mind. Perhaps adding more intelligent next best action features as they are developed