MarketSharp Reviews

It was a platform that allows every department from call center, to sales, to production to the great reporting.

The mobile application and not full access to edit documents for the templates on a macbook.

It's ease of use and implementation as a CRM. It has very good use for automating customer relations messaging, keeps track of customer information well, and does great for multi-market companies.

Pulling reports can become an issue as there are sometimes issues with being able to put all information needed onto one report, such as pulling leads to sales. You have to pull one report at a time and can't pull all the information into one section sometimes.

Marketsharps cost is absolutely the most competitive for a CRM. If you are in home improvement and need a CRM cheap, this is the one.

Customization is the biggest downside. If you have custom fields you need to track for specific product types, you are very limited in what you can do.

I love that we can set up automated emails and text messages to go to our clients

Scheduling installations and assets has been difficult but not sure we know exactly how to use for what we need yet.

Seamless data capture and integration with Leap/Quickbooks.

The setup was arduous for a tech novice.

A software program that works is nice. But when you have a company that stands by the product to fit your needs, and a support staff that takes their job seriously. You have SUCCESS. MarketSharp is a vital tool for us and it has grown with us. We started with one license, and as we grew we obtained many licences all with a fair investment.
What I would like to see is integration with PhoneWagon (not just a call tracking system). When a call comes from my tracking number, the caller id available information (even if it is just the calling from phone number) will immediately go to MarketSharp (not just a CRM).

What I would like to see is integration with PhoneWagon (not just a call tracking system). When a call comes from my tracking number, the caller id available information (even if it is just the calling from phone number) will immediately go to MarketSharp (not just a CRM).

Marketsharp provides a great home improvement CRM that has changed how my company does business.

Because there are so many different functionalities, it takes a while to fully grasp all the concepts and make them work for us, specifically.

It has plenty of features, although their utility is not much more than with a free crm

customer service doesn't respond, resources inaccesible, very expensive

I hated everything about it and the customer service is the worst I have ever seen.

The worst customer service ever , they were terrible

I like that we can make notes about a project that our whole team can see. I like the functionality of the calendar. I like that MS pushes to Quckbooks too.

I am hopeful that we will see more AI brought into the software. For example, it would be nice for our team to be able to speak their notes into the CRM automatically. It would also be nice to incorporate products like Company Cam so that we can match pictures with jobs. We would also like to see further integrations with Leap (estimating software).

User interface is clear and logical. Tabs, buttons and hot links are all very functional.

This is not an app. You will not benefit from it if you dont learn all the aspects of what it can do. We made the mistake of thinking we "knew it all" and have spent countless hours correcting our assumptions. The Marketsharp university is a comprehensive source for how to do it right. Customer support is amazingly quick and efficient.

This CRM is great when customers call in. We can look up their name, address, or phone number, to see if we've ever talked to them before. If we have, it will show any notes from that past contact. We can also attach any type of document to each person. The job details section comes in handy, giving us the chance to see any job details. We're able to put in exactly how much of whatever product we installed. If we quote a lead, but they don't buy it, we can attach the proposal to them in MarketSharp. If that person calls back at a later time, we can immediately look up what was quoted to them, without having to get them over to the salesman, who may or may not be with the company anymore.

This CRM is not mobile-friendly at all. We have tinkered with a few other CRMs along the way, and this was, by far, the worst of the bunch when it comes to using on anything other than a computer. It would also be nice if they somehow integrated with an estimating software, so you could use it to quote customers. Right now, it's more of a database of your prospects, leads, and customers.

What I really enjoy about MarketSharp is the fact that there are so many different uses for it and I don't think my company has even scratched the surface with all of them. We use MarketSharp for a multitude of tasks including the calendar to set up times for installs and services with our crews as well as our Call Center. We also use it to run reports for payroll to pay individuals bonuses and commissions and all notes regarding a client are in one place.

Because there are so many different options to use for this software, it can become convoluted. For instance, one of my tasks right now is to figure out what each employee needs in regards to permissions and too many of them have been checked for even the simplest employee. It can be time consuming. Would prefer if everything was more streamlined.

I first met [SENSITIVE CONTENT HIDDEN] in 2004 at a conference in Orlando, I was so impressed by him I signed on right away
as MarketSharp grew so did my business, by learning the program and implementing it in my business
I have increased efficiency greatly
MarketSharp is always evolving and adding to their long list of integrations
This allows for seamless automatic activities with other apps and programs

There really are no "cons"
The only issue is you need to dedicate time to to learn and use
with this program you never stop learning it
I'm always going back in to pick out a new nugget to use

Scheduling and production fields are used most often in our business.

Please work on the Mobile background more. We use large ipads and it definitely needs upgraded

Ease of use for the most part. It's simple to enter the leads

The new chat feature. It's in the way. You should be able to change the location of it or mute it.

We use several features of this product including the ability to add on features that add value such as the ability to text our customers, constant contact and guild quality. Everything integrates well. Reports are totally customizable.

There is a learning curve at the beginning. But it is well worth the effort.

I like that it is user friendly and we can use it for our basic needs but also expand on them if we want to

Having more storage space would be helpful to upload more documents

The scheduling is the best thing EVER. I like that Market sharp holds webinars are different ways to use it. I know there is so much more that it can do I just need to learn how.

The job tracking I cant use. Its to difficult to enter the information.