DealerBuilt

4.6 (20)
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Enterprise Dealer Management System (DMS) for dealerships

Overall rating

4.6 /5
(20)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.8/5

95%
recommended this app
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20 Reviews

Jason
Jason
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Love it

Reviewed on 2018/03/17

Its very reliable and accurate.

Its very reliable and accurate.

Pros

This DMS integrates with our CRM very well. Awesome and easy product to use once you understand the platform.

Cons

The only thing we have happen is crashing.

DAVID
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LIGHTYEAR

Reviewed on 2020/07/30

IT HAS ALWAYS BEEN A LEARNING EXPERIENCE AND WHEN WE 1ST GOT THE SYSTEM IN 2009 THERE WERE ALOT OF...

IT HAS ALWAYS BEEN A LEARNING EXPERIENCE AND WHEN WE 1ST GOT THE SYSTEM IN 2009 THERE WERE ALOT OF NICHE'S WITH THE SYSTEM BUT IT TOOK ABOUT 2 YEARS TO GET SOME OF THE THINGS FIXED BUT ONCE AGAIN WE HAD REYNOLDS BEFORE SO WHAT WE WERE EXPECTING WAS PROBABLY HIGH EXPECTATIONS BUT IN THE LAST FEW YEARS WE HAVE HAD LITTLE OR NO ISSUES WITH THE SYSTEM

Pros

I LIKE THE EASE OF USE-YOU DON'T HAVE TO BE A COMPUTER EXPERT TO USE THE SYSTEM AND PERFORM BASIC TASKS

Cons

WELL COMING FROM REYNOLDS FOR ABOUT 9 YEARS IT WAS A DEFINITE SWITCH OF USER HABITS AND SOME REPORTS WERE NOT AS THOROUGH AS THE REYNOLDS REPORTS BUT REYNOLDS WAS A LITTLE HARDER TO USE UNTIL YOU GOT USED TO THE SYSTEM

Michael
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Very poor DMS. A lot of bugs

Reviewed on 2018/05/30

No benefits, lots of headaches.

No benefits, lots of headaches.

Pros

There really isn't a whole lot to like here. You won't save enough money on this to ever make it worth while.

Cons

The list is extensive. The software doesn't work all the time and there are a bunch of ticks that you will have to deal with. Any other software is better than this.

Darla
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PALMIERO SERVICE MANAGER

Reviewed on 2020/08/11

Was very easy to learn it. Has been great getting help with any type of issue. They stand behind...

Was very easy to learn it. Has been great getting help with any type of issue. They stand behind their product very well.

Pros

The ease of using several windows at a time. You don't have to get out of something to see something else.

Cons

There are a couple glitches about seeing history when your in the process of write up with an internal ro. Also that the information doesn't combine to the customer history when one is wrote up as internal and another wrote up as customer once the vehicle is sold. There seems to be blocks that doesn't allow it to merge.

CAITLIN
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Love Lightyear

Reviewed on 2020/07/30

Pretty good

Pretty good

Pros

Ease of pulling reports, DB dashboard, and the ability to edit

Cons

Sometimes hindered by small problems that could be solved a couple tweaks at time

Alternatives Considered

Dealertrack DMS

Reasons for Choosing DealerBuilt

too expensive, lack of support, and annoying sales tactics

Switched From

CDK Global

Reasons for Switching to DealerBuilt

Customer support and price
CONNIE
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Automotive compatible

Reviewed on 2020/08/04

I was very skeptical when we were first installing this software, since then I have come to Love...

I was very skeptical when we were first installing this software, since then I have come to Love using this software. The support staff are wonderful people and always willing to help in any situation.

Pros

The ability to associate the accounting with ease of using this software is very helpful. When using other software ,it would be a challenge to associate vehicle sales and service accounting. It is a very user friendly product that will stop you from making foolish mistakes, as if something is not posted as it should be, it will not let you post it.

Cons

The thing that is the hardest to get used to using Dealerbuilt is that it is continually changing. I am sure that the updates are often needed, but can be confusing if not informed of the update being loaded.

Lydia
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Changing World

Reviewed on 2020/08/05

First off I find the support invaluable, everything I need and the company I work for needs can be...

First off I find the support invaluable, everything I need and the company I work for needs can be found in a timely seamless way. It is specifically designed for your needs.

Pros

DealerBuilt is capable of adapting to your specific needs. The programs can be customized to a company's changing requirements. It is "USER" friendly, which allows employees speed and accuracy.

Cons

This question is the hardest to answer, it has been my experience that if something was not working to our best capability we were able to have a feature added or removed.

amanda
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sofware feedback

Reviewed on 2020/08/04

Pros

Most impact features include the ability to create shortcut keys in order to post service tickets quicker, as well as being able to receive help via remote desktop when an issue does arise it is usually resolved fairly quickly. This software is all I have ever known at my current employment so I cannot compare to another.

Cons

When a pop up message error occurs saying are you sure you want to do whatever that is frustrating to me because I obviously clicked on it because that is what I wanted to do in the first place. Otherwise, I cannot think of any issues off the top of my head that make me dislike this software.

Tom
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dealbuilt User

Reviewed on 2020/07/30

Dealerbuilt has what you need to get the job done. They do not shove cookie cutter modules down...

Dealerbuilt has what you need to get the job done. They do not shove cookie cutter modules down your throat. This software will integrate with you favorite 3rd party options. Have been a user for over 9 years

Pros

Software is very easy to learn and use. Easily integrates with your favorite 3rd party software

Cons

Very basic on certain modules. That is why is less expensive than other DMS

Alternatives Considered

CDK Global

Reasons for Choosing DealerBuilt

Tired of the company and price

Reasons for Switching to DealerBuilt

Best product for the price
Jennifer
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dealerbuilt at a glance

Reviewed on 2020/08/04

I have noticed quite a few shortcuts along with other stuff that makes this girl and everyone for...

I have noticed quite a few shortcuts along with other stuff that makes this girl and everyone for that matter

Pros

There are a lot of hidden time saving features. The layout is pretty expansive as far as the icons across the top go and also straight forward. I like the favorites tab so you can easily locate your most used tabs and not waste a lot of time searching.

Cons

I do not like that the payroll portion is unable to pull the correct hours over for employees. Tech time and clock hours are adding together causing some employees to be overpaid .

Jessica
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Anna Office

Reviewed on 2020/08/07

Pros

User friendly and easy for new users to pick it up quickly

Cons

Searching for customer and vendors has a delay some days.

DAN
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The DealerBuilt System

Reviewed on 2020/08/05

Excellent DMS system. Very simple to navigate thru.

Excellent DMS system. Very simple to navigate thru.

Pros

The diversity of use. You can enter information in one screen and it shows up in most of the other screens.

Cons

Not all features are 100% accessible. Some of the options that seem to be available, are not yet usable.

Biff
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A good web-based system.

Reviewed on 2020/08/04

Pros

The system we were using before Dealer Built was only partially web-based, so I love that Dealer Built is web based.

Cons

Being limited by being able to use only existing reports and the complexity of learning to use SAP Crystal Reports.

MISTY
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DEALER BUILT PROS AND CONS

Reviewed on 2020/08/06

N/A

N/A

Pros

I USE DEALER BUILT FOR CASH RECEIPTS AND INVENTORYING VEHICLES IN LOVE HOW WHEN YOU HAVE A MISTAKE IT ALERTS YOU SO YOU CAN FIX IT.

Cons

IT TAKES FOREVER TO LOAD UP SOMETIMES AND IT WILL GO DOWN WHEN I'M IN THE MIDDLE OF A RECEIPT

TOM
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very User friendly

Reviewed on 2020/07/30

my experience with lightyear has been good.

my experience with lightyear has been good.

Pros

very easy to use and follow. the system seems very reliable

Cons

sometimes slow, but that may be our internet service

jennifer
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software and support

Reviewed on 2020/08/08

Pros

Software is easy to use and navigate. Customer service is excellent.

Cons

no complaints. At times it gets slow but sure that is an internal network issue.

Todd
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lightyear gets my vote

Reviewed on 2020/07/30

Pros

Very easy to use and navigate, when a problem does occur Customer Service has always resolved my issue quick.

Cons

No issues at this time that I can think of.

Scott
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dealer Built DMS

Reviewed on 2020/08/04

Exceptional support when needed. Works very well and with ease.

Exceptional support when needed. Works very well and with ease.

Pros

Customization, we can tailor to our needs.

Cons

It can take two reports to find all the data I would like.

Susan
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best DMS I have ever used

Reviewed on 2018/12/17

Great customer service.

Great customer service.

Pros

Lots of information with minimal clicks.

Cons

Takes a while to get up and running when converting with a CRM

Ben
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Easy to use DMS

Reviewed on 2018/03/23

Pros

Very easy to use. If a problem occurs the support team is on it so the issues are corrected quickly.

Cons

I havent had any problems with this product. Little bugs here and there but as stated above the support team is amazing