Capacity Reviews

1) There is not a limit to enter different phrases for a dialogue. Ex.: "John's Favorite Pen" is the dialogue, but I might say one day "What is John's Favorite Pen". Capacity allows you to enter and connect different phrases for one dialogue.
2) When entering in a dialogue, you can hyperlink which comes in handy when you cannot remember a link and you need it on the fly.
3) The price point for this product is extremely fair.
4) Customer Support is attentive and more than willing to approve functionality and the end user's experience!

1) None at this time. Please note, this takes a little bit of time to set up in order to get the most out of this product. Trust me it is worth the 30 - 60 min. doing so. You can also work with customer support to use their Excel template to enter in all of the information and then toss it into Capacity in order to save time creating a new dialogue one by one.

The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked.

We asked for a live chat feature for a year before it was offered. Our previous rep with the company was poor at communicating. We never were able to get the After the Login feature available through our website.

Our team appreciates how Capacity is a more customizable chatbot with natural language processing, so you can focus on answering each question once. Many departments (Reception, Billing, Admin, Leadership, HR, Payroll) are asked multiple questions each day, so it's helpful to store, organize, and access that knowledge with Capacity.

Of course, like any knowledge platform, you need to take some time for the initial set up and ongoing improvements. That applies to any AI platform or chatbot. To Capacity's credit, they continue to improve the user-interface and add new functionality both for users and admins.

Capacity is easy to use and to set up. The customer support at Capacity is also amazing and they are incredibly helpful. If we ever have questions or issues they respond extremely fast. The integration through our internal messaging system, Slack, has also been great!

I do feel that reliability could be improved. There have been times where, when asked a question, the bot will just not respond or will connect with an unapplicable answer. While this doesn't happen often, it would improve reliability if it didn't happen at all. It would also be nice if you could set up a new user on your side rather than having to email Capacity and ask them to set up a new user.

The UI of Capacity is one of my favourites, their customer service is very friendly and has responded quickly to my teams needs. It's easy to get started with too, including new users.

I can't think of anything that I dislike about Capacity, it might not be the best match for you if you want to use it for a big company. I'm looking forward to having more functionalities!

A highly customizable chatbot, its intuitiveness allows for reduced times when answering repetitive questions.

Very easy to use and integrate into websites.

The customer support team is very knowledgeable and aided greatly with the few queries that came up.

No major issues were experienced with Capacity to this point.

This software is simple to use on the back end. It has integrated well to this point and hopefully will continue to do so in the future. I like that they are continuously working on features such as guided conversations to make front end usage easier.

I wish the software would offer a tool to click through the questions within a folder. Some folders have 100+ questions and to move on to the next one in the folder, I have to go back to the folder and scroll all the way down to the next question to edit it. It would be nice if there was a way to toggle through the questions without having to dig through the whole folder repeatedly.

Capacity is a very forward-thinking, cutting edge company.

I liked it but it just wasn't a fit for our community.

The Capacity team is very responsive to all of our support inquiries; they are a great partner.

It required more of our own employees' time to set up and maintain than I had expected. That said, if you are aware of that upfront and have the personnel in place to support it, then it's not really a con.

The ability to collaborate between sales/marketing.

More intuitive GUI to spur the ease of use.