PEAK 15 Reviews

Support with any software is key and these guys get that. My team likes the ease of use and access 24/7 as it is web based.

Like any software it is only as good as your ability to use and understand it... there is a lot more to it.. lot more then we use...

The one item that was helpful in Peak 15 was the ability to set up automatic payment reminders. This system worked about 80% of the time - but did often cause confusion & frustration for our clients when incorrect information would be transmitted by the system. The programming & logic to set up the reminders was very complicated and did get incorrectly processed on several occassions - causing more work for my team.

This software is very expensive and not worth the investment. Small businesses should be wary of taking this on. The benefits that seem like they would pay themselves back to you in time saving were not there. My team and I struggled the whole time that we worked with this system.

Our journey with Peak 15 began from the need to find a software that would encompass all areas of our process - pricing, booking, creating itineraries, and registering individuals. Peak 15 sounded like the perfect solution. The system is said to be created for the Tour Operator. We struggled with this system for a year and only stayed with it that long because we had over 2,000 registration accounts that were in the system and we didn't want to move them mid-stream causing even more confusion for our clients.

Peak 15 is incredibly complicated, not intuitive in the ways that you anticipate today's software to be, and VERY frustrating. Things that were designed to save us time ended up taking us MORE time. Trying to get information out of the database more often than not involved a "Custom Report" which more in programming fees for them to set it up for us

The onboarding process is long. We felt that it showed some of the processes in the system but never actually taught you HOW to use the system. For months, we felt like we were moving through the system blindly. We asked repeatedly for more training, but never received additional education that was helpful. The straw for our camel came along when we discovered that the Quickbooks sync had been importing duplicate invoices into our system and posting payments incorrectly. It took 3 MONTHS to sort out the mess in our books!

It's the core software we use to run our travel program — our CRM, payment processing, inventory management, reporting... It takes care of a lot of our software needs in one central place, all tailored to the intricacies of a tour operator.

It takes a while to get familiar with it and learn how to make the most of it. Once you know how to use it, it works well. It just feels like the backend software that it is and takes a bit of time for new users.

I discovered Peak 15 in 2012 as I was in need of versatile tour operator software for my emerging student travel company. At the time, Peak seemed to be more widely used in an Agent type capacity, which as a modern-day student travel company, we were much more heavily focused on a streamlined web booking process. As we began to build-out our website, Peak enabled us to build our booking process in a way that made sense for our process, while being able to utilize all of the internal tools that Peak offers to handle all back-end operational needs that a tour operator has. Throughout the years, as we have continually tweaked our process and introduced major functionality to our website, Peak proved to be a stable backbone that allowed us to adapt as needed without putting our back-end business process, and storing of critical data at risk. The support team at Peak 15 has also proved to be incredibly professional, capable, and extremely knowledgeable about all the components of the software. Over the past 6 years, Peak has rolled out several major updates, along with myriad of awesome new features. The Peak 15 that we started within 2012 is very different from the Peak 15 we now use in 2018, but Peak 15 has rolled out these updates in a seamlessly smooth fashion. It's clear that management takes Peak 15 very seriously, and values their client relationships greatly. I very much recommend Peak 15 to anyone searching for a well-built tour operator software.

Given the flexibility that Peak 15 provides, we had to spend some time determining how we wanted to view and structure our data within Peak 15. The Peak 15 team was very helpful during this initial set-up period which is crucial as it's important you set things up properly the first time, opposed to having to change course down the road.

The fact that it is cloud based was a critical part of our decision. We are a small, rapidly growing business. Our employees all work from home so the idea of having a rack of servers and network to manage was nauseating and would have been expensive to maintain. Implementing Peak 15 felt expensive at the time but when you consider the alternative, it is a great value.

We also were attracted by the vast range of capabilities that the system offers. As mentioned above, we are growing rapidly and a robust solution like Peak 15 gives us flexibility to design our processes and work flow the way that we want things to work rather than how the system wants us to work.

At times I feel that the interface is not very intuitive but when I was in High School, the "computer lab" was filled with big metal chests that had 100 watt light bulbs on the back. My younger colleagues don't seem to struggle nearly as much!

You can choose the package of features that suits your needs. Solutions for all functions of the sales, service and data management functions are available and are intuitive. Support is easy to access.

A client/provider database that is easy to manage
Inquiry and booking response emails are automated
Balance payment reminders, tour information and feedback requests go out as scheduled
Files are attached automatically
Our website is integrated with Peak 15 so that Tour Calendar availability is always current.
Most tasks no longer require time-consuming, manual responses.
Everyone in our company has complete access to all tour information, client and provider emails.
Customer support has always responded within 24 hours

There have been occasional glitches that didn't allow emails to be sent or did not include attachments. Sometimes it is slow to function.

Two things:
- It enables us to produce compelling and attractive itinerary proposals to our customers
- It integrates customer billing and deposits, with direct link to credit card processing

Not 100% intuitive for a new user. Terminology is sometimes confusing. This is probably due to new user, but a few gremlins seem to make their way in now and again. When at crunch time, that's tricky. However, customer support is excellent, and all the problems we've encountered have been resolved.

It is a great application, with wide uses, from marketing to on-boarding clients.

Setup can be costly, but it's highly customizable.

Peak 15 is built on the Microsoft Dynamics platform which gives them the ability to scale for the future. Since we have been using the system, there have been two major version upgrades always with added functionality.

Because of all of the functionality and information on the pages, sometimes the system bogs down because of long running scripts or prolonged load times that slow down the progress while on the phone with customers.

Its functionality, reliability, its ability to connect all the areas of the industry from reservations, to financials to CRM

Its learning curve. Its quite hard to get started on the software. The vocabulary used is not intuitive coming from hospitality instead of a TO. The custom report form is quite large and complicated.

Easy of use, itinerary/trip creation and app integration

Difficult to add or remove automatic emails to specific departures. Emails should have a place to live and after that assigned to the departures as we want.

The ability to eliminate multiple systems and bring everything we do into one system as well as the ability for automation and reducing time spent on administrative tasks.

Certain limitations in customizing the system to our needs - i.e. commissions in dollar amounts.

Incredibly detailed and comprehensive
Very good at catching human error's and helping rectifying issues
Constantly developing new features and functionality
Scalability - It's a system that can grow with the company, from 1-2 users to 100 users
Training and Customer Support has been top-notch and very professional

General UI took a couple weeks to get used to

We chose Peak15 based on it's ability to facilitate our custom and packaged educational tourism programs.
The experience from point of purchase through implementation was outstanding. The system is user friendly, and understandable.

Limited payment processing services. I am looking forward to the future implementation of PayPal.

Flexibility of the software. Though we are sort of hijacking some parts of it (as recommended by [SENSITIVE CONTENT HIDDEN]) we are pleased to know we can do everything we need.

The layout, design, and the ease of onboarding. None of these are game changers, frankly.

It is tailored for the travel industry. We have tried other subscriptions services that are major players in the CRM and payments arena, but nothing comes close to the power of Peak 15. Because of COVID, we haven't had an opportunity to see how it works in real time with new clients, but we're hopeful that it will be the silver bullet we've been looking for.

The learning curve is quite long. It's not immediately intuitive and there were costs that we were surprised by (website integration for example)