Xoxoday Reviews

It works great. When a xoxo card is been provided it provides lot of options to claim the gift.

Sometimes the gift card add-on does not work, Then we have to contact the customer care, these things can be avoided

- It allows us to cater to our employees who are present in different countries
- It's easy to place order for different gift cards
- Gives us admin a lot of ideas to conduct engagement activities
- Also really like the how we can automate different events - earlier we were doing this manually

In terms of the software, there is nothing much I really dislike.
Its easy to use.

My employer started using this platform and sent me some rewards over past two years. Recently I noticed that $250 worth of rewards were expired few months back. I was never sent any reminder from this platform and customer support says that there is no way to get them back now. Also they did not tell me if the expired rewards were sent back to my employer or were monetized by the platform.

No customer loyalty, looks like the entire platform is designed to make money on expired rewards

- User Friendly
- Intuitive UI
- Customer Support

- Don't really have any complaints about the product

It's easy to use. It give me many surveys in a single day. Gift points is enough according to surveys. All over, one of the best❤️ I love lifepoints ❤️

Sometimes surveys will disappeared when I loggin. Please give more time to stay survey on website.

This platform is well designed and is an great tool for employee engagement. The analytics portion of the platform is very useful to track and engage with our organization.

We wish that we could filter posts on the main page and then to be able to give points to employees that is not always posted publicly. Managers would like the option for public and private appreciation.

I use this because of a Website I use. The person help me.

I just had problem receiving my gift card. That was taking care of.

uploading Import Recipients from CSV & Plum pro Report Features

did not like any features least about xoxoday on portal

Ease of gift card and voucher management, quick redemption and updates

Experience have been taken out post COVID, no of options is lesser

Xoxoday is a great idea that any one can buy the giftcards and share it in employees and team for motivating team. It really great idea and plan for excitement.

Nothing to say at this point of time as per my knowledge and experience.

Simple to use, bulk upload to send a lot of awards at one time, tracking and redemption reporting.

Any ideas discussed has been tweaked or adjusted for future sprints.

fastest and accurate solutions, IT features are rightly enabled

More instructions and checks to be implemented

Integration with my existing business is easy

Customer response is late, need to improve on that

product is good , usefull product but cost in more

time take more to reach user , cost is more

you can track overall performance of sales in every quarter and track overall team performance

ui can be improved flows and customer experience while using the app can be improved

The platform provides an easy way to send rewards to customers and partner networks. It also offers large automation and integration capabilities.

The customer service is terrible, and if you are maintaining high standards in your bookkeeping, I wouldn't recommend using the service. It took 3-5 tries to issue a proper invoice in euros coming from a European office of the company (vs an invoice in Rupees from an Indian company). The account manager guided me through the process of paying for a cash deposit to refill the XOXO balance via a third-party platform. Once the payment has been through and the balance replenished, it took ages to get proper invoices for the operation. And to my surprise, only a part of a transaction has been invoiced. The third-party payment tool (Payoneer) commission has not been invoiced, although before making a financial transaction I specified that I need a proper invoice for this operation. The XOXO account manager just sent me to the Payoneer customer service (where I cannot get any proper reply) and stopped answering my emails. Now because of XOXO's negligence, we're facing problems with the financial audit. So I wouldn't recommend that any business that wants to keep their financials in order uses the platform.

User friendly tool and can be customized based on the requirements

More features can be added to the platform

Integration with Zoho People, Ease of rewarding or recognizing, survey platform, monthly engagement ideas

Graphics can improve - it will enhance the user experience or engagement - we can take a leap out of Workplace by Facebook.

The entire process is simple, and easy to understand. The voucher catalog is also right there, making it easier to search for details about the brands. The instant vouchers are usually generated and sent to the email address very quickly.

Sometimes, the platform takes longer to load. It has also generated the same order twice at one occasion. But these issues are not recurring.

I like the ease of sending/customising vouchers and campaigns as per my team's or org's need.
And moreover the reporting is very intuitive, however would need some additions though.

Gamification is a little poor, and we always have to click download pictures the moment we get xoxo mails to our outlook, so that integration can be improved.

PLUS POINT IS IT HAS VARIETY OF OPTIONS TO CHOOSE.

ONCE I HAD A BAD EXPERIENCE WITH THE CUSTOMER SUPPORT WHICH I DIDN'T LIKE.
BUT NOW THEY HAVE IMPROVED A LOT.

This enables seamless rewards for your global teams without thinking about borders and different currencies and logistics issues

Platform interface can be more user friendly specially the admin pages and reports

It’s a very accessible way to manage rewards that are ethical which is very important for us to choose and predetermine the retail partners that are aligned with our policies.

It seems to be quite confusing to new recipients. Maybe more explanation to new users.
Topping up led to some issues due to conversion through the Indian currency but I am told this is being addressed.