Zello

4.7 (64)
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Team communication platform for field agents and dispatchers

Overall rating

4.7 /5
(64)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.6/5

95%
recommended this app
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64 Reviews

Tobias
Tobias
Overall rating
  • Industry: Wholesale
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Optimizing communication in Denmark's largest retailer

Reviewed on 2023/05/23

Our end-users are happy. Our customers gets help faster in our stores, so they are happy too.And...

Our end-users are happy. Our customers gets help faster in our stores, so they are happy too.And from a IT perspective we have zero downtime, and great management features. And there are still new features coming. All in all, a very good experience!

Pros

The management console is the key feature for us in IT. It makes our work easier. The up-time is also a something I feel is worth mention. Not yet did we have any issue on the front. And at last the efficient/fast communication

Cons

It's hard to point out something. A lot of times the issues we have or the request we have is fixed. I think the only feature we're missing now is the option for display names in channels. That gives the option for more and better integration with MDM solutions without leaving the end-user with weird channel names.

Alternatives Considered

Voxer and Microsoft Teams

Reasons for Switching to Zello

The easy setup process and the management console.
Lisa
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great way to stay connected

Reviewed on 2024/11/04

Zello is so easy to use and train new employees. Being able to communicate with others in our group...

Zello is so easy to use and train new employees. Being able to communicate with others in our group is vital and Zello helps us stay connected.

Pros

What I like most about Zello is that I can get ahold of anyone when I need to no matter the location. Our techs were out in the field and I can easily communicate with them at any time. Plus, the battery life is great!

Cons

In some of our territory locations, cell phone signal is very low. This can cause some issues but luckily we do not encounter this often.

RICARDO
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Push the button and you are in.

Reviewed on 2025/03/10

It has been a great tool for more dynamic communications in the business.

It has been a great tool for more dynamic communications in the business.

Pros

It gives me the functionality of the conventional radio communications with the advantage of an endless range of signal, and less expensive.

Cons

If you have no internet or cell phone signal, you are dead.

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Awful

Reviewed on 2022/09/16

Pros

Nothing about this was amusing. It's completely confusing

Cons

Overall functionality of this program was a complete bust

Jorge Javier
Overall rating
  • Industry: Public Safety
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Operational efficiency with ZELLO

Reviewed on 2024/12/10

We are a police corporation in the state of Veracruz, Mexico. When we arrived to manage the...

We are a police corporation in the state of Veracruz, Mexico. When we arrived to manage the operations, there was a fragile telecommunications infrastructure that did not support all operational services, which made it difficult to supervise officers in the field. With the inclusion of ZELLO, our operations have been exponentially streamlined since each officer has the application on his cell phone or tablet, receiving communications directly and without delay, giving a better response to citizens in the prevention and containment of crimes.

Pros

Its versatility and user-friendliness make it an application that, when used well, has become a powerful communications tool.

Cons

So far, all of its components are essential and well designed to achieve perfect harmony in use.

Anthony
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer

Reviewed on 2024/08/15

Zello has been a game changer for us, the system is easy to use and when you need support, they're...

Zello has been a game changer for us, the system is easy to use and when you need support, they're right there for you.

Pros

Being able to track our teams using the zello map.

Cons

Not being able to add addresses inside the zello map to get ETAs, instead you have to jump over to google maps

Steve
Overall rating
  • Industry: Public Safety
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zello for Community Response

Reviewed on 2024/07/31

Pros

Ease and speed of deployment. Scalability. Security

Cons

Nothing - It's easy to setup and deploy and works well.

Petros
Overall rating
  • Industry: Public Safety
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zello work

Reviewed on 2024/10/16

So far I'm very pleased with both myself and my Immediate Response Service a score of 10 could be...

So far I'm very pleased with both myself and my Immediate Response Service a score of 10 could be better

Pros

It has provided me with a very good cooperation with my colleagues in the fire department without wasting any time in our communication and we have an immediate response in matters of geographical location

Cons

The fact that you cannot have in the Live application the map where the cars are moving to give you directly the moment they attempt.. This is only done on the Website

Anne
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

right hand man

Reviewed on 2024/09/25

10000/10 Truly been a great experience. My team loves it!

10000/10 Truly been a great experience. My team loves it!

Pros

One of the Frontline communication apps out there! So easy to use and makes talking to coworkers fun!

Cons

Honestly no complaints regarding zello. Makes response times go up tremendously

gary
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Totally Awsome

Reviewed on 2024/09/02

I had an excellent experience with Zello it was easy to get in touch with other employees with it...

I had an excellent experience with Zello it was easy to get in touch with other employees with it and I didn't have to carry or waste my money on buying a two way radio.

Pros

I dont have to use a seperate radio with Zello

Cons

Data usage was not very good using it I thought it would be alot less.

GUILLAUME
Overall rating
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zello From admin view

Reviewed on 2024/03/18

Very good and very convient and good replacement for those old FM receiver.

Very good and very convient and good replacement for those old FM receiver.

Pros

The tool is embedded in TrackIT from Command Alkon and it's using on single sign in for drivers.

Cons

Zello Standalone is having more functionality than the one with TrackIT sandly.

Themis
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Head of Research, Technology and Telecommunications Department

Reviewed on 2024/10/24

The best experience in telecommunications!

The best experience in telecommunications!

Pros

The best app for first responder teams!!

Cons

There is nothing bad about it! Everything is working properly!

Doug
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zello beats all the competitors

Reviewed on 2023/05/23

We had part of our fleet using UHF radio. The rest of the country had nothing so we tested Zello...

We had part of our fleet using UHF radio. The rest of the country had nothing so we tested Zello out. Everyone loved it and we instantly realised that we could run despatch for the whole country from head office. We ripped out the UHF infrastructure and have never looked back.

Pros

So easy to deploy and train new users. On-boarding is complete. The technology works extremely well and can be customised to a large extent. We've even taken to using the API to integrate Zello into our own app.

Cons

Users expect it to work exactly like a radio. More of a comment about humans than Zello.

Blake
Blake
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Meets the Needs and Then Some

Reviewed on 2023/05/22

Pros

The most significant benefit for us was the accessibility via the API. While the web management console is easy to use our deployment depends on custom integration services. The documented API is easy to use and the provided SDK's worked great.

Cons

Zello is driving a lot of advancements with their applications, but one area forgotten about is the dedicated radio support. We rely heavily on physical radios from Telo, and some features sometimes don't work or are hard to enable. While we provide feedback on what we would like to see, we have no visibility if there is any traction on the suggestions.

Ricky
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A fantastic product for rapid front line communications

Reviewed on 2023/05/25

It's been excellent. I took over the role of administrating the product for our frontline team and...

It's been excellent. I took over the role of administrating the product for our frontline team and it was quick to pick up and learn, and we try to use it wherever we can to facilitate quick communication between dispatch, receiving, drivers, and warehouse staff.

Pros

I love how simple it is to manage and deploy this product. My dispatch operators and drivers enjoy how simple it is to communicate between them. The features are plenty and Zello is constantly updating the feature set. Being able to rapidly spin up and down user accounts, creating magic QR codes for zero-touch login, and the integrations with third-party hardware make Zello a no-brainer for frontline PTT.

Cons

At times, the web portal can feel antiquated in a post-material design era, but there is beauty in simplicity. I'd much rather have a web product that works every time than one that has issues but looks pretty.

Garry
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zello is the ultimate communication solution.

Reviewed on 2023/05/23

We were looking for an alternative to our outdated two-way system, and finding Zello has ultimately...

We were looking for an alternative to our outdated two-way system, and finding Zello has ultimately been the right choice for our application. The team at Zello are available to solve issues, but more than that are prepared to listen to user imput in order to keep improving their product.

Pros

Zello is user-friendlyZello is easy to set-up.Communication is improved.Office noise levels decreasedLittle to no downtime

Cons

There is nothing I can think of that is negative with using Zello for our communications at this time.

Anastasia
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Two Communications better that Cell Phones

Reviewed on 2023/05/22

We have a lot of rules in California when it comes to lunches, we have had drivers not take lunch...

We have a lot of rules in California when it comes to lunches, we have had drivers not take lunch when instructed to do so, The manager has used the recording feature to prove the driver was instructed to take a lunch, and it has been tremendous to tool to keep employees from stating there were not told something.

Pros

It is easy to use and deploy. Our drivers carry tablets, not cell phones this allows us to call them and communicate at a fraction of the cost. The recording feature is a great management tool. We have a lot of rules in California when it comes to lunches, we have had drivers not take lunch when instructed to do so, The manager has used the recording feature to prove the driver was instructed to take a lunch and it has been a tremendous to tool to keep employees from stating there were not told something.

Cons

The channels can be tricky to deploy i have had to get support to set them up

Nicholas
Nicholas
Overall rating
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Application.

Reviewed on 2023/05/25

10/10

10/10

Pros

Ease of use. Quick connectivity. Being able to connect with my team anywhere and anytime.

Cons

Some updates reset settings causing users issues.

Timothy
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It is a necessity!

Reviewed on 2023/05/25

Without fail Zello continues to deliver year after year quality service. We are grateful to have...

Without fail Zello continues to deliver year after year quality service. We are grateful to have such a wonderful company to work with.

Pros

We use Zello constantly to stay in contact with our drivers. In the years we've used Zello, I can't remember a moment of downtime. It is vital that we have this service to better server our customers and drivers.

Cons

I don't have anything bad to say, we have always received first class results with Zello.

Keith
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Overall Zello

Reviewed on 2023/05/31

We are able to communicate without carrying portable radios AND phones

We are able to communicate without carrying portable radios AND phones

Pros

Once you're in the software and get familiar with it, setup is pretty straightforward and they will always help if needed.

Cons

Zello has no way of letting me know when a component of the radio system is down :-(

Martins
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Modern communication

Reviewed on 2023/05/22

Pros

An integral part of mutual rapid communication in everyday work.

Cons

When using the application in the ios environment, sometimes closing the application does not close it.

Abdelhakim
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most easier PTT App

Reviewed on 2023/05/24

we can create many channel, and that avoid comunication problems.the message arrive to right group...

we can create many channel, and that avoid comunication problems.the message arrive to right group and the right person directly.the voice quality is verry good.

Pros

Verry easy to use and to deploy Zello options and features

Cons

the ptt accessories is automaticly ditected

Les
Overall rating
  • Industry: Security & Investigations
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable communications

Reviewed on 2023/05/24

Excellent service from free trial to implementation

Excellent service from free trial to implementation

Pros

Instant connection, clear audio quality, multi channel creation

Cons

Becomes expensive with the add ons, no loyalty discount for renewal, support response could be quicker

Luther
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great Walkie-Talkie Alternative

Reviewed on 2023/05/22

Pros

Call Quality is excellent, love the playback feature, saved a ton of money over our old analog radio system.

Cons

Initial setup for our use case was a little unintuitive, inability to upgrade device firmware also a bit of a bummer.

Youssouf
Youssouf
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fast Instant audio communication

Reviewed on 2022/01/28

Pros

First time I heard about Zello it was in a facebook page that gives road traffic informations. Then I started using it in my work with my team. Its very fast to transmit the audio message . Good notification system and what i liked most in the app is that it is like the police talkie walkie

Cons

I dont think this app have any probleme in using it but what i didnt like most is the theme because its limited and you can only change to dark mode