800response Reviews

Love the ease of viewing call reporting.

That is takes a couple days to implement new routing changes.

I loved every thing about this software, very easy to navigate and if you do have a problem the customer service is phenomenal.

I loved everything about the software. From the time I started using it until now.

This software makes it incredibly easy for us to ensure that our leads are sourced correctly, by using tracking numbers and examining their call logs.

The software is not the most visual appealing or user friendly that it could be, but I find this basically irrelevant because of the positive impact the software has had on our company.

It works and does everything we need. The support team makes everything a breeze.

We have zero issues. It works and does everything we need. The support team makes everything a breeze.

The fact that it records calls is great. I that it also captures phone numbers.

Cost Is too high. I wish I had more menu options when the customer calls in.

Very easy to use and track results. Customers like the ease of use as well. Provides a memorable number for our customers to use to reach us.

No cons that I am aware of. Had a few billing issues in the beginning but they were quickly & easily rectified.

We use a vanity number to drive people to call our business. We were also able to set up a call tree when customers call in, so they are directed to the correct person in our company

I do n ot utilize the reports very often

I recommend this product to many of my clients. Your business needs to stand out and 800Response can help you do that.

No cons. Fantastic product to enhance your media campaigns.

How easy the software is to use. The real time tracking is wonderful.

I picks and chooses what calls to record at random all call are not recorded.

I like the premade reports that have available, Missed Calls has been a helpful report for me. Also like how easy this is to download to excel

One thing that would be nice for the Missed Calls report specifically, would be an option to see if, and when that Missed Call was called back

If you're looking for a relevant vanity number that includes in-depth call-tracking abilities, then 800Response is right for you! Additionally, their customer service is top-notch. I can get ahold of my account rep at any time.

Again, it's fantastic for vanity numbers! I have found, though, that it's pricey for you're looking for a simple "tracking" number.

I enjoy having the options to add more tracking features.

The platform is a little outdated. The dashboard could use a refresh

Ease of viewing and sorting phone calls.

Website and menus feel a bit dated, but data from the software is all that really counts at the end of the day.

Simple and comprehensive dashboard for reporting purposes.

I wish the 'quality' and 'negative' indicator was more accurate.

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

I like that it tracks the calls & the phone numer

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Very easy to use. Customer Service & Support is outstanding!

None that come to mind. We’ve used this product for many years & will continue.

The best thing about 800 response is by far and away, the reporting. Implementing this software has enabled us to make clear and concise decisions about where to spend our marketing dollars.

If I could add one thing, it would be a real-time dashboard that could tell me not only which number a lead is coming from, but where they are calling from (zip code)

800 Response is an integral part of our business. It tracks every call made in a simplistic way. It’s made my business much more manageable. I’d be lost without it. Thanks 800response.com for keeping my life easier!

The software is not the most user friendly or visually appealing. It’s a little overwhelming at first, but gets easier once you get used to it.

The ease of use and adaptable to our business

We have not had a problem with 800response.

Although I have not used this in my current location as I am the only office personnel...I have used in other stores and is a great learning tool and way to give feedback on performance.

We do not have any complaints on this software.

I like the simplicity of use. I also love that the phone calls are recorded.

I think it could be a little updated. The site looks like it's much older therefore giving it a outdated appearance. Also the main report I look at which is the "call detail" report is a little confusing to get to. I forget which one it is sometimes and have to go through several reports before I find the correct one.

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

I like that it is always rock solid and never fails.

The thing that I like the least is that it costs money.

We have used an 800 Response phone number for 15 years. Its necessary for our business. The software is responsive and easy to use. The information it provides regarding the calls we get and is helpful in determining which regions our calls are coming from.

Can't think of anything. We aren't a power user, so we don't get too deep into it.