Console Cloud Reviews

Console cloud is an user friendly cloud based program that all my staff members use without issue. I like the fact that I can login outside of the office and get quick answers or complete necessary work like owner disbursements or end of month close, without having to come into the office or contact my administrators to complete duties for me. The team are constantly upgrading and tweaking changes to the system and processes to make things easier and more time efficient.

The development team were also very efficient during the times of covid to make adjustments to the program to accommodate no in home routines and whilst others may have had to subscribe to other programs; console created an update allowing tenants to complete virtual inspections directly from the app

There honestly isn't anything that I like least about the program. Little tweaks here and there I could recommend, but nothing that I would state I don't like.

Mate. It is so intuitive and easy to use.

There’s nothing I don’t like. So I can’t answer this

The system is very easy to use with information provided in a logical format, and updates/improvements are happening constantly. I like that as a user, I am able to submit an idea on a forum (Cloud Feedback) where other Property Managers and users can see my suggestion and add comments on how it would also improve their experience. It is great to be able to see others have the same idea or have thought of something that will make my life as a Property Manager easier. The developers are able to see why we are requesting certain things and can how popular a slight change would be. I really feel as the end users, we are being heard.

Improvements on filtering information would be about it however I'm pretty sure there are plans to improve the requirements here anyway.

Friendly technical support staff. System easy enough to use.

Very messy billing system.
Received an email saying there was one missing payment two months ago and my account was blocked straight away. I called to ask for a bit of time for my account department to check on this but was in vain. My account was still blocked. After checking, the payment for the current month and last month has been made but just the one before was missing. I called trying to make a payment but there was nobody in the account department to help to take my payment. I have been trying to contact their account department for more than half a day ( email, web chat, calls ) and found nobody to help. It is a Friday meaning I won't be able to use the system until next week and have to spend the whole weekend worrying.
My million dollars worth of property management business is held to ransom by Console. There are much better and responsive software provider out there.

Looks nice thought it would save us time has cost us time and too many clichés in the system.

It is too hard to get information out of does not show balance or information that you need, Support most of the time do not know and have to get someone else.

My favourite features of Console Cloud would be the payments screen, ease in paying invoices like insurance, rates and water and sewerage accounts. Especially the features to pay water account and invoice tenant for consumption in one process.

So many time saving features in the software.

I also like there is a place where feedback can be added or review other clients feedback and developers are reviewing and tweaking the system constantly.

At the moment it would be the maintenance workflow, hard to sort and review. Also invoies issued to tenant, I would like to see this and the maintenance screen in the same format as the rent arrears and compliance workflows. The ability to put notes about follow up etc

The integration with our old software was time effective and easy. I love the ease of use and the advanced features. There are constant upgrades and the users are listened to when it comes to what they want / need.

I didn't like that there was no rent calculator however it is something now that is being worked on.

The integration was very good, the portability is wonderful I can log in on the phone and work anywhere in the world. The extra features with the inspection software, the ease for processing invoices the drop and drag features and the storage available within the programme

not being able to switch from screen to screen (tenant to property to owner) the need to use Realworks software and not have standard RTA forms available

Console cloud is easy to use and saves a lot
Of time. Really well set out and help desk easy to get in touch with if you need help.

There Really is nothing I like the least with this program. I like it all

Console Cloud is easy to use and is often developing new and exciting features that make the day to day tasks a lot easier - saving a bunch of time!

Sometimes Console Cloud experiences technical difficulties, which is to be expected.

Ease of use from set up to reports. Can access from anywhere from other computers when away from office.

To alter any variance of rental rebates (ie Coviv) and to credit back have to use help line who are extremely helpful

The Cloud Based system is easy to use without the worry of constant backups. The End of Month run takes minutes only and is very clear to check what you are paying before you click that button.

There is nothing that I have found to be hard.

Love the ease of use and being in the cloud is always up to date. Migration from Gateway was easy. Console Inspection App makes routine inspections a breeze saving lots of time.

The statements etc after close of month are a little hard to find.

it is very easy to use and understand. Pricing is fair to other competitors . Quick and easy to do end of month.
Links in well with Realworks.

You cant corporate entry notice like gateway.

Very easy to use and constant updates which improve the system

I would like the feature added where we can add more than one photo at a time to the Console Inspection program on our desktop computers

This software have streamlined many of our daily and monthly tasks- rent arrears , routine inspections letters to the tenants and reports to owners, exit reports, maintenance. It is also great for tenants to report any maintenance.

Love the program but found being able to save emails in the system hard often with the previous system we could have email correspondence taken over once the conversation was resolved / completed - at the moment I could and paste this in notes.