Omnitracs One Reviews

Omnitracs - Roadnet is great for my company. I can track our employees to see where they are at, at any given time. I can get all sorts of reports on speeding, harsh cornering and harsh braking.

When looking at the maps, and you have more than one truck. You can't go back to that truck on that screen. You have to keep going back to the Fleet screen wait for it to reload then pcik the truck.

At the time our company used it, we felt it was top of the line that met our needs. IFTA reporting reports, tracked drivers, fulfilled FMCSA ELD Regulations.

Support I think was the number one issue. While issues were few, support would tend to lag.

Vehicle tracking was helpful and provided lots of additional information

Customer service was lacking, and pricing became too high

That we replaced it with a much better product.

To expensive, very slow servers, cameras are very expensive and clunky to operate, install, etc.

I love their performance monitoring and some other lovely features.

Update failures cause workflow issues: If 2-3 updates fail, the workflow tends to get stuck, causing delays.
Inaccurate date range selection: The system struggles to pull data for a precise date range when generating reports. It often extracts data outside the specified period, relying on extraction cycles rather than exact dates. For example, if March data is requested, the system may also pull February data because the last signal was received during that month.
Need to improve technology: The platform's technology needs an upgrade to better handle specific requirements, such as precise data extraction, smoother updates, and overall system reliability.

The fact it is a system most drivers are familiar with

The slow reaction time when you are editing logs

Truck mileage reports were great and it was very user friendly

Units were constantly going down and we were having to call customer service frequently

We have been using Omnitracs one for almost a year now, it's basically the best app to track your equipments (i use it to track my trucks in real time). Me and my partners own 15 trucks of different sizes and we rent it to trusted people, however, we need to know all the time where they are at since we transport different merchandise of differents companies that also want to know if they products are safe.

I haven't seen any drawbacks yet, i really like work with it.

Reliability of the system and Reporting options.

Very dynamic program with significant learning curve.

Absolutely nothing. There is nothing I like about Omnitracs

Customer service is less than poor. Good luck trying to get ahold of anyone! To cancel, they say you can only email. Ive tried calling every phone number I can get my hands on, and the answer is always "you must send an email". I have sent well over 10 emails in the past 5 days, no answer. If you have a team of less than 80, you will not have an account manager, you must call the 1-800 number. This company is a scam.

a user-friendly program. easy transportation solution

There is nothing I don't like about it. It is very solution-oriented.

nothing. if it would have worked, the in truck mount is what I wanted

never worked correct. shuts off in chicago and starts back up in MA. 5 minute ping time is way to long.customer service sucked

I’m not putting nothing positive since the comunicatiin with customers very bad.

I’m getting charge for 51 units for over a year, I’m running only 43 trucks and still getting charge for 51, I call bill department and they say they can’t do nothing, I call the sell manager [sensitive content hidden] and he say he can’t do nothing about it and he’ll send an email to the bill department and bill departments not calling me, I called over 25 times in the pass 3 months and nobody cares, very bad company and I Reported to FedEx Safety already, besides that they can’t charge my bill from my account.

Omnitracs has very clear and readable logs. Driver can see quickly where he is in his cycle. Dispatcher or administrator can see drivers whole 7 days logs on one screen which helps to determine if the driver is able to take care of particular load. Very easy to determine times of arrival to pickups or delivery. Easy and quick in getting IFTA record.

The most annoying is the way Qtracs shows the position of the truck. For example instead of saying that the truck is at 179 South St West Hartford it will tell you that it is 6.93 miles NNE of A&M in Berlin, CT (41.724444, -72.728055) which is very confusing and you need to find other ways to determine exact position of the truck.

At the time that we used it was pretty user-friendly and the interface was easy for our drivers to navigate.

Omnitracs was great at first but after a while of frequent system malfunctions and updates the system started to get confusing for the drivers to where it was not as easy to navigate.

never recommend this service is to expensive and very bad costumer service.

problem is billing they never answer question

How impossible it us to read such small fine print on daily logs, using a font color that's a shade lighter than the background si ypu have to get a fricking magnifying glass and a dimly lit room just ro read them

The app logged me into a truck in the middle of the night, TWICE! ON MY DAY OFF, DURING MY 36 HOUR RESET! when I went back to work, it out the incidents in with the others. I couldn't go forward without accepting them! Now I'm stuck in a hotel waiting for a reset! I may quit this company and it would all be omnitracs fault!

software was sufficient, tech support is non-existent

Bought the hardware, when we stopped service, Omnitracts decommissioned all rendering purchased hardware useless/worthless