1 review

Halp

Ticketing, powered by your Slack conversations

5 /5 (1 review) Write a Review!
Overall rating
5
/
5
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
100% recommended this app
1 review
Randy T.
Industry: Health, Wellness & Fitness
Company size: 501-1 000 Employees

Great Product, Great People.

Used Daily for 6-12 months
Reviewed on 2020/01/09
Review Source: Capterra

Every single person I have interacted with at Halp is passionate about the product and how it can help me. They are super supportive and knowledgeable, so not only do they listen to my feedback, but they have great ideas of how to use Halp fully with the other tools I have.

Pros

I am in an environment with Slack and Zendesk used heavily. I love that I now have these tied together in an easy way to be able to quickly push tickets without even having to go back to the web interface. There own ticketing system backend is ever improving and I fully intend to move my IT team off of Zendesk and over to Halp fully, hopefully within this next year. Also, the BetterCloud integration to be able to kick off workflows is AWESOME.

Cons

They did originate as BubbleIQ and have grown into what they are now. Because of this, the feature set it still growing. That is not a horrible Con, as they are actively growing the feature set and constantly seek input from customers to determine the best roadmap.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10