Breezeway Reviews

This software package has a clean and modern design which make it easy for anyone to use. The app is almost completely self-explanatory. We can invite our vendors to use the program with us at no additional cost.

The entire team must be on board! The set-up process can be tedious, but thoughtful decisions early on will make future use and set up much easier.

Where to start - easy of finding workorders. Easy of creating workorders. The communication inside a WO - cuts down on phone calls to each other. The guest texting feature. Recurring WO.

At times it takes both the ap and the desktop version on your phone to get all the information.

Breezeway's training and implementation process are excellent. They give you personalized training, but also have amazing videos and articles that help you troubleshoot when needed. Their support team is also extremely fast and through with their follow ups.Overall the program is very easy to use, and they also provide an app which is necessary for operations staff who are out and about working in the field and not at a desk. They also seem to constantly be making improvements and adding new features for guest communication.

I really can't think of anything negative about this program.

It is ok to manage field tasks , nothing else

Too complex and not user friendly or intuitive

Breezeway allows our scatter-site company employees to communicate with management effectively. We have been able to streamline our efforts and improve efficiency by using cleaning templates and discovering areas where improvement is needed through labor productivity and reporting patterns of issue trends.

There is a lag time between our Channel Management Software and Breezeway that has created a few issues when we receive last-minute bookings. The messaging feature can load slowly sometimes.

As an Owner/General Manager of a vacation rental company I am inundated with new software and products all the time. I decided to give this one a try and we have been blown away. It is going to give me so much information on how we run our business, and how much tasks and supplies are truly costing me. We have only been using it about 3 months and we haven't even dived in to all of it.

Comments section has been the hardest for us. We use slack and like its ease of keeping everyone in the loop. We feel the comments section isn't as quick and easy for people to use, again its been 2 months so could be us :)

I love the fact that we can put in the galleries different pictures so staff or anyone honestly could go ahead and use those for booking photos.
It is essential most places stage the same over and over. With customized checklists each different quirk can be relayed to the cleaner swiftly.
I love being able to know names of guests arriving so I can thank them on behalf of the company. And it helps we get to see the prices and leave our comments. Aw

The features I dislike the most are: no comparison photos to match up like Properly, lack of direct communication with people for emergencies, and that it allows so many micro details that the admins get a bit overzealous with the requirements.

Schedule rules, text message tool, dashboard.

Integrations with a lost and found and after-hours service will be a great addition.

The software has allow us to grow our business and in doing so we are able to better track all things vacation rentals including property inspections, home watches, maintenance & service orders and guest relationships! The onboarding process was great and Sissy was very patient with us!

Setting up each property can be tedious but once that is done, the ability to use the software is a breeze and well worth it!

Breezeway is a great software to both manage service orders and housekeeping tasks on a daily basis, it also helps us manage recurring tasks that occur daily, weekly, monthly, or any other time frame you need to have set up!

Thus far anything that we have thought of to add to this program, Breezeway has seemed to read our minds and added our thoughts before we could even ask for them!

The user interface for this software is SO easy to use. I love how detailed you can choose to be for task templates, which is very crucial for us since we have large houses with a lot of details that our housekeepers need to be aware of for their cleans. We also have many small maintenance tasks that need to be created at any time and the ease of assigning tasks to technicians is great. We utilize the 'comments' section of individual tasks to easily communicate with our technicians and contractors. This is an easy mobile app for all of our cleaners to use for referencing directions as well as communicating quickly with our management team.

I don't have any cons however I would love to be able to see a full calendar view on the mobile app version of the software as opposed to list items.

Our company has used Breezeway since their early days, and we have enjoyed growing alongside this incredible software. Breezeway is our crucial task management platform that we use to organize crucial field operations for our business. The clear and intuitive interface of Breezeway is my favorite feature as our company's primary administrator. The processes for building anything from home profiles to checklists is clear-cut. The software is easy for our field staff to operate and give us an effective safeguard against home issues. Lastly, their customer support is personal and friendly.

I think that, with Breezeway being a younger company, many of their ideas and systems are incomplete or yet to be fully developed. While the key processes, such as workflow scheduling, are currently automatable, most other features are only semi-automatable or non-automatable. When working with a large home portfolio, processing lots of data at once can be time-consuming.

Breezeway isn't perfect but man do they work hard on improvements and roll them out regularly and quickly. They are also great about communicating.

Some of the newer tools and features are buggy but that's to be expected. The biggest downside for us is that we still can't automate certain things like scheduling of vacancy checks and transfer of service orders to our owner portal. Hopefully those are on the horizon.

I really appreciate how responsive and open to new ideas the Breezeway team is. We use the product every minute of every day to assist our staff with inspections, maintenance order management, guest communications, task scheduling, etc. I highly recommend this product.

Not a con, but it would be great if we could get an "end of day" report for all tasks that were completed throughout a day, by whom and the time stamps. This would help management to understand productivity a bit better. [SENSITIVE CONTENT] and I discussed this a while back, so it would be great if this request would eventually come to fruition.

Software has certainly made my scheduling of maintenance and housekeeping easier. It helps

Requests:
1. All Statuses should and need to be a different color. Mainly Finished and Approved should be quite different. I would love to have the status change to something like Exported with another color when I send to escapia.
2. Team communication. I would love the option to text and message from within breezeway so all communication stays within breezeway. This would a direct texting/messaging within the app with similar notifications of a text message.
3. Auto scheduling without having to go through the process of committing with last minute bookings. If I'm off on Saturday and Sundays and an new booking happens on Saturday for a sunday arrival, Breezeway should just schedule my appropriate tasks so HK gets notified.
4. The ability to upload PDF docs to properties so we can keep reciepts and other warranty info with property.

I am consistently impressed by Breezeway's commitment to development. It's obvious that the customer experience is of great concern. As a company that cares about customer experience, it's important that our software providers mirror that value. I've found that to be true of Breezeway and the staff.

Point Central integration has been an ongoing headache, but I'm not sure if that relates more with escapia.

We find it very helpful that info regarding each of our properties is kept organised. Before Breezeway, it was always a challenge to keep up with issues/tasks but now Breezeway helps us keep things moving forward to full completion. I feel more comfortable that our properties will be perfect for our guests.

I would like to be able to view more abbreviated reports. I'd also like our reservation numbers for cleaning tasks to feed through.

We love that breezeway pulls our schedule and creates tasks automatically!

There are some advanced features of auto scheduler we wish Breezeway had available

Ease of use.
Reliability.
Availability across computer, phone, tablet.
Customer service and support.

Slight compatibility issues with property management software

Breezeway helps us to make all of our management homes our top priority and well taken care of!

I would love to see the option to auto populate tasks without bothering current tasks

Guest Communications, Housekeeping Management and Tracking and of course Maintenance tracking and performance.

The ability to schedule future maintenance triggered by date. Although I have been informed this is coming.

Breezeway is very easy to implement and learn how to use. The app is very easy for staff to track time and supplies. It integrates with Escapia which is the PMS we use.

Breezeway does not allow admin to manually enter or adjust time within a task, which is a huge downfall for us. Viewing tasks and associated details takes several clicks, when I think it should open automatically. It would also be helpful to have an option to NOT assign a property with a task, in case it is a general item for the team to do.

Allows us to schedule all of our property management tasks well in advance with the capability to send the task to cleaners, maintenance, etc.

The app is not great if you have a lot of tasks assigned to you and you can't see the big picture from it so you have to login in on the website.

Breezeway is always advancing and updating their technology to answer our needs.

More app managerial settings - right now you have to change things on a desktop

There are lots of things I like about your software. I was only going to try you guys out (along with some of your competitors) but a few months later, I'm still with you. I think although I think there are areas I would like to see improved, you guys have a nice system to keep my cleaning, inspections and maintenance organized.

It takes time to setup but I'm not sure how you could change that component of it. Other areas include: It is slow to update. For example, when we assign a job to someone, it takes a minute to show up on their app. Another is that I need to be able to load a more detail into employees schedule, i.e. when one of them is on vacation or has an appointment. It would be nice to have your system remind me when someone is not available for a job.