Breezeway Reviews

The overall ease of use is fantastic. I love that I can quickly view which cleaners and inspectors I have scheduled, make any changes on the fly, and the fact that everything is automated! Breezeway saves me time, and the more time I have, the more I can refine my systems and take down more deals!

The iPhone app is catered more towards users rather than hosts. I have to login to Breezeway using my web browser which is a minor inconvenience. Otherwise, everything is incredible.

This company is a scam!
Stay away. Never use this company.

Over 6 x 1 hour calls required in training so you can understand the products. Then you need to train your staff.

Breezeway isn't perfect but man do they work hard on improvements and roll them out regularly and quickly. They are also great about communicating.

Some of the newer tools and features are buggy but that's to be expected. The biggest downside for us is that we still can't automate certain things like scheduling of vacancy checks and transfer of service orders to our owner portal. Hopefully those are on the horizon.

Where to start - easy of finding workorders. Easy of creating workorders. The communication inside a WO - cuts down on phone calls to each other. The guest texting feature. Recurring WO.

At times it takes both the ap and the desktop version on your phone to get all the information.

Ease of use and scheduling for maintenance, auditing and cleaning

Owner reporting is lacking, company reporting is starting to show value and no Kaba Integration for guest access codes, we have to use a competitors product doubling my expenses.

Breezeway has been a long time supplier for ALTIDO across the regions we operate. The easy to use platform allows us to track, plan, execute anything that happens in our properties

Video upload even if it is just 30 seconds

User friendliness and the easy to use capabilities.

The lack of a generic department and ability to import data / dolor codes in the system

We just love Breezeway. Our entire team is on it all daily. It's like our central control for all things housekeeping, maintenance and inspections.

The only item we would like to try and get solved is when we create blocks, the system doesn't recognize those. We have found a work around for now.

The ability to communicate with our team, organize all our tasks, we wouldn't be able to function without it.

For me, the breezeway messaging closes often or doesn't allow me to type and all of this is on my phone. Very frustrating. The other is that all of a sudden all pictures taken are ending up in my personal photos. I accumulated over 10,000 photos in my personal photos. So, that's not great either. Otherwise, everything else is great

Ease of using on various platforms (tablets, smart phones, desk top)

That there is not an option to perform certain options on mobile devices.

Breezeway helps us to make all of our management homes our top priority and well taken care of!

I would love to see the option to auto populate tasks without bothering current tasks

Our company has used Breezeway since their early days, and we have enjoyed growing alongside this incredible software. Breezeway is our crucial task management platform that we use to organize crucial field operations for our business. The clear and intuitive interface of Breezeway is my favorite feature as our company's primary administrator. The processes for building anything from home profiles to checklists is clear-cut. The software is easy for our field staff to operate and give us an effective safeguard against home issues. Lastly, their customer support is personal and friendly.

I think that, with Breezeway being a younger company, many of their ideas and systems are incomplete or yet to be fully developed. While the key processes, such as workflow scheduling, are currently automatable, most other features are only semi-automatable or non-automatable. When working with a large home portfolio, processing lots of data at once can be time-consuming.

Software has certainly made my scheduling of maintenance and housekeeping easier. It helps

Requests:
1. All Statuses should and need to be a different color. Mainly Finished and Approved should be quite different. I would love to have the status change to something like Exported with another color when I send to escapia.
2. Team communication. I would love the option to text and message from within breezeway so all communication stays within breezeway. This would a direct texting/messaging within the app with similar notifications of a text message.
3. Auto scheduling without having to go through the process of committing with last minute bookings. If I'm off on Saturday and Sundays and an new booking happens on Saturday for a sunday arrival, Breezeway should just schedule my appropriate tasks so HK gets notified.
4. The ability to upload PDF docs to properties so we can keep reciepts and other warranty info with property.

You can list all of housekeeping and property care updates for our homes all in one place, and get status updates rather quickly when looking

there is no way to notify us when an update is made- example- our housekeeping staff puts in meter reads- Unless I am already in Breezeway, I do not know if this project has been completed

The easiness of the software. The automatic scheduling software makes my life much easier. The customer service is phenomenal!

The user side of the program. I wish when an inspection had a comment the icon would change color on the user side to make it more known to my inspectors

Very user friendly . Love the fact that we can communicate to our crew thru the system from their Tasks

Maybe when their are reservation changes that don't update into BW if we've already drafted that weeks worth of task. We have to keep an eye out if there are tasks we need to either reschedule or delete.

Breezeway is user friendly and intuitive.

Both the app and the exporting/reporting could use some customization options.

Ease of use. Highly functional and does everything what you require to sort inventory, work organisation & housekeeping service. Amazing customer service.

No guest messaging option. Not fully functional on the European market.