XM for Employee Experience

4.7 (75)
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Employee experience, performance, and engagement management

Overall rating

4.7 /5
(75)
Value for Money
4.2/5
Features
4.5/5
Ease of Use
4.3/5
Customer Support
4.3/5
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75 Reviews

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Can't Beat Qualtrics

Reviewed on 2018/10/23

We use Qualtrics both internally in our office (about 50 people) and when polling the broader...

We use Qualtrics both internally in our office (about 50 people) and when polling the broader organization of 10,000+. It's fantastic for both purposes, and the reporting functions allow us to drill deeply into the data for multiple purposes. The anonymity function is really impactful, too, as it gives our staff more freedom to communicate openly on sensitive topics, so our surveys aren't filled with the usual pro-company babble we got on other platforms. We need accurate, honest information in our field, and Qualtrics helps us get that in spades.

Pros

The depth and breadth of the assessment design and reporting tools is absolutely unrivaled, and we really appreciate the clean user interface.

Cons

This is one of the select few software packages with which we have yet to find a fault worth mentioning.

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Qualtrics Surveys

Reviewed on 2018/10/23

If you are looking for a fairly simple system to capture information from a group of constituents,...

If you are looking for a fairly simple system to capture information from a group of constituents, this is a great system to use. There are many different reports that can show information from and surveys and it is very easy to edit and reuse surveys.

Pros

I really like that once I have built and saved a survey that I can copy it to use for a different one. This makes things go a lot faster for me at work. I also really like the fact that when you preview your survey it shows you how the survey will look on a mobile phone. This is a very cool feature!

Cons

When I first started using the product I felt that it was difficult to navigate. But I have been using the product for over a year now and feel like I know where the features are now that I use.

Oliver
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Comprehensive but expensive

Reviewed on 2023/02/06

Pros

Could do everything you could want it to do, and more!

Cons

Could be complicated to set up complex surveys and you need to be quite technically minded if uploading hierarchy into the system. Great that it has the capability to do this though.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Happy with this Platform!!

Reviewed on 2018/09/12

Pros

Ease of use, functionality, reporting. I deal a lot with employees that don't use technology resources as they work in heavy equipment operation and construction. The ease of use for those that aren't quite up to speed technologically was probably most impressive outside of the actual reporting. Great bang for the buck. The applicability of the 360 experience to our environment has been unmatched.

Cons

Probably the of the biggest issue is the cost but I will say that the benefits outweigh this.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Easy to Create surveys and run reports

Reviewed on 2018/12/04

Pros

Advanced survey logic for creating complex, branched surveys.
Available in multiple languages.

Cons

It's a simple software to create reports, and it does that without issues.

Verified Reviewer
Overall rating
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

An easy, smart survey software!

Reviewed on 2019/06/16

Pros

While I don't work as a researcher, I have used many different survey softwares throughout my career and what I love about Qualtrics is that it's smarter than the rest while still easy to use. It has advanced options to allow me to craft my survey-user's experience by including or excluding questions based on their other options, can build simple and sophisticated questions, and it gives me suggestions on how to make my survey better--both for me and for my participants. It is truly an excellent overall service.

Cons

I do wish that the analysis was a little easier to wade through on the back-end. While my research is mostly qualitative, I do wish it was a bit easier to wade through the data online without needing to export.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easiest assessment software for applying

Reviewed on 2018/08/14

Pros

It asks relevant questions and doesn't glitch.

Cons

It's very thorough so it's time consuming.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Qualtrics

Reviewed on 2019/02/05

Pros

It is easy to use for the purposes of internal employee satisfaction. Simple surveys can be set up easily with little experience.

Cons

The simpler the design logic the better. More complicated survey design logic can cause unintended consequences.

Verified Reviewer
Overall rating
  • Industry: Human Resources
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple and Functional

Reviewed on 2020/04/09

Qualtrics has an awesome product. The presets look good, and the ability to customize is great

Qualtrics has an awesome product. The presets look good, and the ability to customize is great

Pros

Qualtrics has awesome survey software. It was easy to learn, and effective to implement. There is so much you can do with it, but it doesn't sacrifice the user experience

Cons

Qualtrics has SO MUCH to offer and I feel like I Just don't understand it all. Qualtrics has great resources, but I would like if those resources were more available within the tool.

Verified Reviewer
Overall rating
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Indepth Analytics Tool

Reviewed on 2019/04/10

Pros

It offers analytics on a very complex level. Great for HR and marketing executives. Great customer service team to help with questions.

Cons

Because it can be so complex, it's not very easy to use and you can easily get overwhelmed. Also the product is very pricey.

Jessica
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fantastic survey software that can do almost anything but is a little too complicated at times

Reviewed on 2020/02/10

Expensive, can do anything analytic-wise but a little complicated to use.

Expensive, can do anything analytic-wise but a little complicated to use.

Pros

Fantastic software that lets you do almost anything when it comes to surveys and analyzing survey results. We used the employee engagement features and they worked terrific, were anonymous and got us the analyzed results we were looking for. I appreciated the details you can upload to describe the office and department and location for employees - this made it great to view results according to different categories.

Cons

Onboarding set up was a little too lengthy. Customer service was horrible -- not the people on the other line but the wait times - sometimes up to 2 hours being on hold and then not getting a call back or email response. The survey software can do everything -- but it's not the most user friendly. The format is a little complicated at times and for someone with no analytics background, it was difficult to determine what each button meant and how to access certain features or view my results a certain way. This lead to me calling customer support numerous times for help.

James
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The complete package!

Reviewed on 2019/07/17

it's our standard survey tool, and does everything we need it to (and more!)

it's our standard survey tool, and does everything we need it to (and more!)

Pros

easy question routing, lots of answer-type options, good analytics.

Cons

sometimes fiddly UI - eg the survey list unfilters itself after each search, and moving questions around can be laborious.

Graham
Overall rating
  • Industry: Higher Education
  • Company size: 5,001–10,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

support person really helped me solve the problem

Reviewed on 2018/03/07

have been able to collect data for survey research

have been able to collect data for survey research

Pros

once the survey is created the data collection works well. In most cases I have been able to create questions in a form that works for data collection

Cons

I would like more ability to randomize selections. I wanted to do a double randomization. Pick a random number of choices from five different groups. I had to do this manually rather than have the software do it

Don
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Western Carolina University Graduate School

Reviewed on 2018/12/03

I have learned how to use the tags to do confirmation emails for anonymous surveys if they give me...

I have learned how to use the tags to do confirmation emails for anonymous surveys if they give me their email address if asked. This is great for forms and not surveys. Chat support is awesome.

Pros

The ability to use it for many different purposes.

Cons

Slower not it is running within the WCU Single Sign on platform.

Samarah
Overall rating
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Research Master

Reviewed on 2018/09/14

Pros

GREAT product! We use Qualtrics 360 for almost all of our only client surveys. It is still up to us to skim through and pull answers from the surveys, but it is such a nice way to collect them all in one place.

Cons

The price is definitely a bit high. You get good results, but no results can be completely guaranteed. I also wish there was a way to guarantee full results instead of half answers. However, when that happens, Qualtrics customer support is always very helpful.

Jeanne
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Always a pleasure to work with the Qualtrics team

Reviewed on 2017/06/14

The main benefit is the ease of use and great support staff available at a click of the mouse or a...

The main benefit is the ease of use and great support staff available at a click of the mouse or a quick phone call.

Pros

Ease of use, the program is very user friendly and if you do run into an issue help is just a click away with very knowledgeable and friendly people to work with.

Courtney
Overall rating
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Powerful Surveying Tool

Reviewed on 2018/11/28

Pros

Qualtrics is a powerful, helpful, and intuitive surveying tool.

Cons

The interface takes some fiddling with before you can use it comfortably.

anne
Overall rating
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Good feedback tool to use

Reviewed on 2017/10/03

Pros

Good capture of how we want to gather information from internal and external customers for how we are doing.

Cons

I use it more for viewing and searching. The output doesn't always make sense to me. It could be that I don't know how to use it as well. Easy enough to intuitively to get around. I marked 3 for some b/c I don't know the cost and have not had to contact for customer support.

Michelle
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great way to hear from employees

Reviewed on 2018/02/13

Pros

Ease of use, easy to set up and administer employee satisfaction surveys, simple design allows beginners to use as well

Cons

It was pricey to buy for what I wanted, not widely available to purchase, very specific use would like it to be more diversified in survey making

Georgina
Overall rating
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Really easy to use

Reviewed on 2017/10/05

Pros

The interface is easy to use and the system itself is really intuitive. It's a very helpful way to collect data

Cons

Sometime the way that the system is set up means it can be a bit inflexible, however, I'm usually able to overcome this issue

Martín
Overall rating
  • Industry: Education Management
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good software for employee experience

Reviewed on 2020/06/09

Pros

The thing I liked most about this software was that it was easy to use.

Cons

The thing I liked the least about this software was its overall design.

Colin
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use

Amazing product!

Reviewed on 2017/04/14

Qualtrics makes life way easier. I love how simple they make it to retrieve your results. Price is...

Qualtrics makes life way easier. I love how simple they make it to retrieve your results. Price is hard to beat!

Tony
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Inexpensive and efficient

Reviewed on 2016/10/07

Great product for getting information. I'd like to be able to do more with the software, its...

Great product for getting information. I'd like to be able to do more with the software, its relatively simple. but the cost represents that

Janet
Overall rating
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

overall, I have saved is much time with this program.

Reviewed on 2017/10/11

completing my sample survey with ease

completing my sample survey with ease

Pros

Like like the ease of use, but what I like more than anything else s the ability to contact someone if I need something answered.

Morini
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Get Real Feedback in Time

Reviewed on 2024/12/18

Pros

Supports interaction and engagement of employee and HR
Helps in feedback collection
Has feedback analytic and reporting capabilities

Cons

The tool is expensive for small organizations.