Cliniko Reviews

Ease of booking online and easy to view and manage staff diaries

Can be hard to get/amend code for iframe to embed into website. However support are happy to assist

i used to like the online booking but the software has glitches that make it unreliable - an unforgivable point for reliable business

emails are sent by the platform and a feedback is given to the user that the email was sentbut it turns out that some are never sent and the use is NOT NOTIFIED .. so one could not really trust this software unless they verify that communications are indeed sent (which is a waited of time)then the team will say 'As of now the issue is resolved' ... but the problem is still going on basically, you can not really trust the software nor the support

Cliniko is super easy to use and fast. I've used many other online booking services but Cliniko eclipses them all. The software is bloated like their competition which saves a huge amount of time on the day to day running. Customer service is second to none, with online replies in your inbox within an hr or so.

The software isn't fully matured, particularly around group sessions. Though there has been slow progress, I would have hopped it would be further down the road than where it is currently.
Other packages do have a lot more flexibility with customising automated emails etc, however with flexibility comes complexity.

The user experience is easy, intuitive and thorough on the business end and the clients using it to make appointments

profit from stock sales hard to gauge and not as many reports as other softwares. Integrating it with Xero for stock causes more issues.

The feature I like most is when booking an appointment of the patients and processing payments. Just few clicks and good to go.

There is no downside on this software. All are very useful and easy to use.

It's very easy to use. It's not very hard to understand. When I started, on my very first day, I already know how the scheduling works.

When exporting data from Cliniko, I hope there's a way that it's automated without requesting help from the Product Support

the ease of use, the ability for it to keep our clinic running smoothly. A must have to support the clients, staff and management.

could make it so you can have certain times booked out for one type of appointment.

1) SMS reminder (pay per 160 characters) but very useful to prevent no shows and lateness
2) ease to make or cancel appointments
3) can access anywhere using mobile/computer with internet
4) integration with accounting software eg Xero and other API
5) affordable

1) no package management
2) no ability to make % payments to contractors/locums

Easy to navigate and logical to use.
AMAZING customer service - prompt ( despite the 10 hour time difference ), friendly and have always managed to explain any issues I may be having.
Very willing to listen to their users to provide enhancements and often delivered super quickly - especially evident in these Covid times.
SInce lockdown was implemented they have worked so hard to provide their users with updates, Telehealth, educational webinars and training. Now we are starting to come out of lockdown Cliniko is making it so much easier allow me to implement automated extra screening checks, extra documentation to help keep me compliant and helping me communicate with my clients and build that trust and confidence in my clinic.

If it could manage subscriptions and allow routine ' in-app' payment that would be perfect - online payment has been added to some functionality during lockdown but it would be great if this is rolled out across the whole system

Appointment scheduling is very efficient and very easy to use.

Nothing. All are perfect and will recommend this to other facility

I like that customer service is always helpful and responsive. It’s easy to use, the functions always gets upgrades and new updates are always added, meaning the company takes feedback seriously to improve on the profict

The integration with the accounting software xero isn’t fantastic. It syncs one way only so any changes to the invocie in cliniko dojesbt get reflected automatically in xero
The finance features are basic
The automatic sms to patient to remind them of their appointment is a hit And miss, it can indicate the message is sent but patient didn’t receive the reminder- this is a long standing problem so hopefully they can improve the reliability this

I like the fact that it is very easy to use in terms of booking an appointment for the client. Very minimalist that you don't even need to select plenty of options when booking a client nor selecting a therapist.

I think the least is the messaging sections, though we know its absolutely amazing that we get that thing on CLiniko, however, I don't used that section on a daily basis.

I like the ease of re-scheduling appointments and how easy it is to schedule appointments in general

I would like to see the option added of when a note is written that, once it is saved, it auto-populates the date it is written, instead of having to manually type in the date for each note. I have seen this in other scheduling systems

Easy to learn, pretty intuitive, good tech support

It would be nice if they could come up with some way to allow only existing clients to use the online booking system (such as a login only for those that have seen you before)

Cliniko allows for multiple integrations to allow the users to decide what softwares they use.

Some people say that phone support isn’t great but I much prefer their knowledge base and chat myself.

Really easy to set up
Customer support is excellent, if I have any queries- someone gets back to me on the chat straight away with a very straight forward answer.
the diary is brilliant and it sends email reminders to patients, I have had 100% attendance since using this software

Nothing, its all great

I am constantly delighted and really impressed with the responses I get from my many and varied questions as a new user of Cliniko. The team are uniformly brilliant ! I always get a quick, friendly and detailed response. I have never felt silly asking any question and each time the team encourages me to ask more. The more I ask, the quicker I learn. Cliniko itself is very intuitive but I still need help - I can ask for nothing more than the excellent team I am delighted to engage with via online chat at Cliniko. I really do regard the team as an extended part of our business. They are all great ! Thank you everyone for making my job easier. You are really helping our small business in these difficult times.

Cannot attach a PDF to an email. Cannot easily see in the diary which patients have cancelled their appointment.

Very simple and easy software to manage appointments and clinical notes in a physiotherapy business.

Not as comprehensive reporting in the software back end compared to some of its competitors.

Very easy and intuitive to use - good value for money

Can’t think of any. I have been very happy with the product.