Epsagon Reviews

Ease of setup and ease of use. Great customer support service and great communication with their support in helping us get started, setup and customized.

Wish we had known about it earlier, it saves so much time!

Time to remediate a production error have become significantly faster than before. The tracing view is easy to understand and gives the right context when try to solve a bug.

I would love to see more services monitored at the same way. Kinesis, AWS Elasticsearch and ECS Fargate tasks would be a great addition.

It integrates more or less automatically and gives you all the important metrics right off the bat.

Some parts of the Muting alerts were not flexible enough. The Issue tracking feature was not useful to us.

The direction Epsagon first took on serverless monitoring was excellent

The shift towards k8s and container-based workloads meant that a lot of the new features were not relevant.

Helped us a lot to create view of our serverless systems

no problem at all, such amazing team, easy integration

Integrating the environment via AWS is incredibly simple per deploying the CF stack Epsagon provides. Incredibly frictionless.

Alternatively for more complex stacks, calling the SDK or implementing via your SAM, CF or terraform stack all work like a charm.

A few things in the interface are a bit buggy - but this should not stop you from supporting what I would considering to be the best "true" tracing platform to exist. You simply can't beat the value - and, the Epsagon team is amazing!

Epsagon gives us a window into an otherwise black box that is Serverless. Love how easy it is to setup and the Epsagon is great about responding to issues.

The data within Epsagon can feel fragmented there are known gaps in what traces/events can be correlated and it is difficult to understand at times where alerts/issues came from.

it helps me monitor and search across thousands of running processes at once.
monitor 3rd parties and see a clear view of success rate and error rates

i want to be able to download results without having to search again

Extremely easy to set up and get started. Intuitive user interface. Excellent support from the team.
Simple slack integration for notifications.

User interface feels slightly slow at times and is not optimized for mobile. While mobile is not the primary client for this kind of tool, we use it sometimes to e.g. quickly look at an alert. It also gets somewhat expensive relatively quickly.

When things "go bump", Epsagon is our go-to resource for quickly identifying the source of a problem within our serverless architecture.
Having tried a number of providers, their architecture view of the resources in use when tracing a request is unrivalled.

Prior to purchase, have a good understanding of your consumption across all AWS accounts - cost can scale rapidly.

- Ease of use and configure[no agent!]
- Pricing structure
- Technical support

Missing integrations to other cloud vendors

Ease of use, customer support (including reported issue resolution), speed to get to root cause of issues.
Overview of function overall performance is first class.

No facility to have multiple AWS accounts with one Epsagon login - I manage multiple customers and need to logout/login for each one.

It a very easy to implement, insightful monitoring system

Would love to have more pricing tiers to support our growth stages

Epsagon is the best way I know of about how to monitor, analyse and debug backend apps. We use it extensively with AWS Lambda and what was impossible to understand before, is now made super easy.

Was a bit hard to setup with lambda (because of custom runtime), but got easier since then.

Most full-featured monitoring of AWS lambda jobs with easy to use interface.

Sometimes I wish it were easier to drill down further into errors and timeouts.