CRAFTS (Childcare Records, Attendance, & Financial Tracking System) Reviews

It is very user friendly. Everything you need is clearly laid out for you. The staff is also extremely responsive and helpful. I know that if I ever have a problem, it will be fixed ASAP.

Learning all of the tricks was challenging but once I was walked through it a few times, it was easy to do.

I love that this program is cloud based so our home child care providers can access it from anywhere with a computer, tablet or phone. With attendance now in the hands of the parents and providers there is less room for error. The interface is visually attractive and intuitive so the training is easier. We can set reminders for everything so that we don't forget students' birthdays, rate changes or providers' certification renewals. The ability to interface with Bambora to accept EFT payments has been a big help which will certainly cut down on the need for collections.

Because it is a cloud-based program and not a completely customized program there are a few work-arounds that we have to do in billing. In all fairness though, we have very unique needs that many clients wouldn't require.

Deciding on a childcare software program was a process. CRAFTS was chosen for the ease of use and the ability to have multiple locations within one program. The offsite access to information has assisted in management decision making. The support to staff and management for our many questions, training and requests has been outstanding!

Staff are continually adjusting to the way the program is designed and not how the company processes have been setup for years.

We were looking for a way to move our daycare reporting and attendance and communication with parents online as well as making billing a simpler process and CRAFTS is just what we were looking for.

Some of the features have taken some time to get used to and doing so much online takes some adjustments

The product is very user-friendly, convenient, and all-encompassing. It helps us execute transactions with students' parents seamlessly. The customer service and support have been instrumental in helping us understand and take full advantage of the benefits of CRAFTS. With this software, we are able to focus less on running our school as a business and more on running it as a place of learning. CRAFT takes away all of the tedious hassles of administration.

It can be confusing at times to navigate but in moments like these, the customer service we have received has been exceptional.

What we appreciate most about this software was the service that we received from CRAFTS tech team. this was a huge endeavour, to get all of our programs transitioned to an online data management program. CRAFTS took into consideration our licensing requirements, a global pandemic, and every need we discovered, they took it quickly under consideration and made the amendments essential to our program

The staff login in has been difficult to implement at this time.

I love how the parent portal gives me the option to help myself without having to call in and request information. I can even schedule vacation days.

I don't really have any cons. I guess it would be nice to pay fees with a credit card but I think it's disabled for us.

The product is easy to set up and if you do need help the tech support is fantastic.

Loading my signature and consents was a bit tricky, however, Tristina was fantastic at helping me.