PrognoCIS Reviews

unfortunately it has no features that have performed as I was made to believe and it has nothing that I would find appealing.

1. The handling of clients with issues by supervising staff of Prognocis
2. IT is not knowledgeable of emr, working with staff in India and communication and time of meeting is challenging
3. Expensive regarding time, monthly charges, cost on practicing weekly and coming off emr

Started my medical practice with Prognocis. One of first on east coast in Maryland. Started very small , and have grown the practice several fold. Prognocis has grown with the practice and has evoled with the changes demanded with the electronic medical record industry.

Some changes are hard to make without the technical support of Prognocis. Sometimes with these changes it becomes costly.

Single sign on solution
User interface, ease of use.
Billing system ease of use
All MACRA/QPP Updates as well CPT/ICD/HCPCS codes updates are included

I cannot really think of anything at the moment.

This software has great report print outs for stats and follow up. Customer Service team is pretty good at customizing a report we'd like to see to tabulate which patients have been referred by which doctor, or which patients have cancelled appointments in the past.

This software needs work on streamlining user-to-user messaging, regarding individual patients. Also needs to have better ability to customize word formatting in the patient report (I.E. HPI and assessment and plan)

Easy to use when things are going well. Initially customer service was very responsive but as the company grew, quality went down.

-Outage of EMR System for a few minutes a few times a week.
-Significant slowing down of their Server almost every day.
- Issues that are brought to the tech support’s Attention are not followed through and cases not closed efficiently.
- Recent complete outage of the entire system for 24 hours on 11/21/17 (and loss of ALL data billing, encounters, prescriptions, test reports, documents scanned etc) for a period of 48 hours just because they had no recent data back up.
The company made no efforts to contact us before or after the disaster.

At the presentation, it looked simple, straightforward, and user-friendly. Now, after updates, it is much more complicated and bulky. At the beginning, we had one technical support person, who was always available, helpful, and patient, so we really worked as a team. In general, the product is reasonably functional, satisfying our needs.

It requires too many clicks on different pages to complete some steps (eg., the Medications Section on the Face Sheet). There are too many different pages to be completed in general; it takes too much time to finish up a file. We don't have personal tech support person anymore; the ticket system is not that quick or efficient, and sometimes tickets get closed without being solved satisfactorily for us. There are open tickets since 04/14. To get a technical support person now takes much longer, up to two days.
All updates and changes change the system to the worse for users. Checkboxes are spread all over the page or even on different pages; simple and familiar symbols are switched to be more complicated.
On the other hand, when we, as users, asked to change or simplify certain things, we were told that it is impossible, or our requests were sent to the engineers and died there.
The latest update was not presented as a serious and complicated one. Training webinars were not recommended to take before its implementation, so the first week was a nightmare, and the first day was a total failure (with a full schedule!).

The system is easy to use, I can customize myself on the fly and I like the ability to be able to access on my PC, Apple (Mac or IPad at home) or via IPhone App. The clinical flow over to the financial billing side, is a breeze.

After using a few other systems, I saw the designers of PrognoCIS truly understand how a clinical office functions and each time this system has met our changing needs. The support turnaround has been responsive and their knowledge of the product and how it applies to our situations, has always been excellent.

We have been with PrognoCIS since 2007 and have seen them always continue to improve, with excellent program features and more recently, the shifting of their support more towards the US. It is rare to find such sincereity in companies today.

Hard to say anything negative. I know creating good software is never easy and there are always going to be moments of frustration, but they have been far and few between and handled quickly and well.

Ability to log in to the program from any computer, anywhere.
Efficient customer service
Ease of use
availability of customer service or questions for other departments, my emails are always answered in a timely manner
Live chat for technical issues

I have a hard time understanding most of customer service tech, they fix what is needed but sometimes its hard to communicate exactly what you need.
When creating a template, I find some of the process a little confusing, there are so many different places you have to input the info

The customer service is excellent and the turnaround time to fix an issue is quick!

It's internet based so if the internet goes down, you can't use the software.

Can access EMR from any computer. Customizable to your needs.

They are all accommodating when trying to sell their product, but they drop the ball once you are a customer. It is difficult to get help from customer support, and we are often dealing with language barriers. Often the system goes down in the middle of our work day, and you can't get a rapid response. Due to current and changing insurance requirements, small changes and tweaks often need to be made. We find it a lengthy and laborious process trying to get prompt help and assistance. A better system would be to assign a contact person or support person to each account. It is most frustrating dealing with their tech support in India and different time zones. We have left messages and had them returned at odd times.

GOOD PRODUCT EFFICENT FOR WHAT WE NEED FOR OUR OFFICE

SOMETIMES UPDATES CAN CAUSE ISSUES TYPICALLY FIXED SOON AFTER

Ability to use this product in our satellite offices. User friendly. Ease of use. Liked the functionality when traveling to other offices.

Would have liked the ability to assign documents to other staff. Would have been great if it worked on Apple products, too.

They are definitely up to date/current with certifications and Meaningful Use criteria. So far, we have gotten all of our Meaningful Use payments, and many other practices I know have not even gotten through Stage 1 because of their software.

Support is the biggest issue. I have issues that are still not resolved from 6 months ago. I'm told issue is fixed only to find it is not. It gets sent to "the back," who fixes one thing, and then three other things that were fine get messed up.

They said we could customize reports, but we can't. They don't work. They told us they are accurate, but then I have to prove they are not. It's a huge problem when dealing with accounting and financial needs. We should be able to do more on our own and not have to wait for them to design a report. We need more stock reports that are basic so we can customize them for ourselves.

You can not apply the copay, deductible, etc. until after you hear from the insurance company, so if you have multiple patient payments, it is a lot of work to see what DOS they are waiting for.

It is very user-friendly. Despite other EMR's that claim that they "...think like a doctor..." they actually do not. They all start with Chief Complain, which is a standard documentation pathway, exactly how the Computer Scientist would think. Most doctors, however document the chart while already having Differential Diagnosis partially materialized in their minds.
This EMR allows you to do that. I have used more than 5-7 different EMR's and can attest that this one is the best I have ever used.

I do not like when the billing modules have to be purchased separately. I should be able to do my own billing with or without the company. It has to be my choice. I understand that it is a current trend for nearly all of the EHR Companies to try to also sell doctors their billing services, but still I disagree with it. Doctors who wish to do their own billing should be able to have at least the option of having their own user-friendly revenue cycle management via EHR itself and not being forced to purchase an additional module, regardless how cheap it is.

They customize all of our templates and diagrams. We were looking for a vendor that could build an interface with our practice management system. We are a dermatology office, so we don't need all the bells and whistles as some of the other vendors out there. I honestly have to say from sales to programmers to everyone in support, this is the best software out there for everything from single doctors to a big group practice. We've had opportunities to change to vendors who are dermatology-specific, but we won't because we like this product and its functionality.

From my experience with other software IT experience, tech support tends to take to long to fix issues. But I have to say we've been with them for the past three years, the support has improved significantly, and all my questions are addressed when they do call me.

Wonderful software! Our new providers have had no issues navigating throughout the program. Schedule is easy to understand.

The technical support is never that helpful, they do not speak English very well. That is my only complaint with this software.

web based so it works with many devices, the customization is pretty easy; easy set up, works well on the iPad

poorly suited to dermatology, customer support does not understand dermatology medicines and other dermatology needs

This system is great for a Dr's office - it is an overall ease of use for all staff from front to back office -
for all staff from check out to triage to billing
Even the Dr will like it !

There are some learning curves - with adding templates at the beginning - and codes and your little quirks
But all worth it in the long term

They are up to date with all of the Meaningful Use requirements and are a very affordable option. The system is very easy to navigate if you are used to a Windows platform and how Microsoft Office operates (click down, pull down options).

Getting a hold of the support staff is sometimes an adventure. Once you get a hold of them, most problems are resolved quickly. But if there is a bug in the system, it gets sent back to the engineers and takes a long time to be resolved (sometimes months). The big upgrades (version upgrade) was very hectic with a steep learning curve. There were lots of bugs in the system and lots of extra/new steps. We are back to normal functioning levels/speed now, but after much struggle.

The EMR is very easy to use and customize. Bizmatics is very responsive and they are will to help along the way with any question you may have.

There is nothing I don't like about this. I have used several EMR's in the past

It met all the standards of what I think I need to work efficiently. It can work on all the electronic devices, the training team is friendly and available.

The user interface could look a little more updated. The icons are very small and like an old Nintendo game character. The training and set up process is very long, expect 6-8 weeks to be safe and is the main reason I gave the ease of use rating 3 stars.