Fusion Framework System Reviews

I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process.

I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object.

I really like the incident management object.

I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.)

I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.)

Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.)

All these cons are correctable and have been and which is why I added the first PRO above.

This software system helps moves important information quickly and effectively.

I have not found an issue with this software yet. Updates are easy with options to set it for a later time.

It was a good product that was easy to work with

Like most programs, I had hard time customizing it

Ability to create guided workflows; ability to quickly build reports and dashboards.

Too expensive; endless amount of customization options that it causes confusion and missed opportunities.

The software is easy to use, easy to configure or customize,

This software doesn't have too many cons that I can think of

The flexibility and metrics, we can get data about our activity and drill down as much as we want and this is awesome.

Support is limited, and a bit rigid, I wish Fusion was more customer centric.

I like to depth it adds to our BC/DR program. The ability to connect the dots and really see our dependencies and gaps.

It does take some extensive setup and in many cases data cleanup within the organization in order to connect all of the data.

After the learning curve the system is easy to configure based on internal workflows, using the Salesforce lightning platform. All fields can be reported on using custom report generator. Records can look up to others through parent-child relationships, providing enhanced visibility for critical operations from a business, system, or even vendor perspective.

There is a learning curve required. Permissions and security can be tricky for users because settings exist at field level, in permission groups, profiles. Highly recommend vendor lead admin training.

The amount of customization available within this software is exceptional. In addition, the out-of-the-box solution is very usable with limited customization if your organization needs a quick setup. The customer service is quick to respond to questions, and updates are made regularly to improve and enhance they system.

It is difficult to track all of the changes made within the software, so when educating other administrators or making future improvements rely on your own documentation of changes/customizations. Otherwise, it may require significant assistance from Fusion to implement new customization without disrupting current processes.

Customization. If it doesn't do what you would like out of the box you are able to add and develop features you desire or need.

Certain functions are involved in their use or customization such as Incident management and plan implementation. It means that you need specific administrators that are familiar with this functionality.

Fusion
-Provides easy to manage and monitor risk management
-Dashboards to provide status updates across the enterprise

-The biggest challenge is not with the software but getting management aligned with the capabilities and making time to add on additional features of the software.

I like that Fusion offers good out of the box functionality, with the ability to customize modules for my business. Our BC program has made changes to the application, when needed. However, we've been able to leverage much of what Fusion offers from day 1.

The cost is not prohibitive, but getting new users licensed makes for a new user experience to be slow within my organization.

The reporting features are extremely useful to our organization!

For some of the most useful features, there is not documentation on how to implement without direct intervention by the Fusion team.

Allows all the different aspects of Business Resiliency to be created and maintained in a single system provided as a SaaS solution, meaning it's available when your internal systems may not be. Ability to automate many tasks associated with collecting data for plans and business impact analysis forms, as well as auto-generating reports for audits or at the executive level. Additional connectors may be purchased to help connect Fusion to mass notification tools and CMDB systems. Great support from regional user groups available across the country.

Most feature enhancements require additional implementation costs. Support services can be quick to mark a problem as resolved though it may not have been.

I have used a number of business continuity software systems, as this one is the best one I have used to date. It is more user friendly, more intuitive the all the others I have used. I like the fact it is be customized to fit the Firm rather then the other way around.

The software changes/upgrades, whilst may appear small, can actually change a lot in the layout of our plans and sometime with little or no notice to the customer.

Fusion is very customizable and customer service is very good.

While Fusion is very customizable, sometimes we would prefer more guidance from the Fusion team so that they direct us in the optimum way the tool should be implemented.