Kandji Reviews

Working with the Kandji team, you can tell they are among the best at Apple device management. The level of effort and care the Kandji team puts into deployment and support is setting a new standard.

Security is a front and center focus of the Kandji product. Effortlessly secure your devices and spend less time worrying about your device security. Great end-user experience to manage or enforce updates.

Kandji has a library of apps, automations and workflows that can save any IT team time by not needing to consistently manage, update apps and scripts. This was a big differentiator for me, working on a small team that spends time on more than just device management.

Recent macOS updates have changed and continue to change the way businesses can manage their macOS devices (looking at you kernel and system extensions). Kandji has the product and team that gives me hope that they can handle any future device management changes Apple may make.

1) It was very easy to learn how to use Kandji, as an admin. Our team was familiar with Macs as admins, but we had never used an MDM before - and every MDM we read about seemed complex and focused on companies with a big full-time IT staff. When we started with Kandji, we was able to get our first profile running and deployed in less than an hour. It's been very easy to make custom profiles, get connected to Apple business, and roll out across our fleet of Mac laptops.

2) The support has been outstanding. Both by chat and videoconference, all of our questions from the mundane to the obscure have been answered quickly and clearly. Very friendly people, and very committed to getting to the bottom of any issue.

For clarity, we have not used Kandji yet for mobile devices or user-owned devices.

When we launched, there was not a way to enforce installation of certain non-App-store apps (e.g., Chrome, Google File Stream). Kandji has now released a way to ensure those apps are installed, which is helpful.

At times, configuration of the blueprints can be confusing. Certain topics are grouped together because that's the way Apple groups them, and it's non-intuitive to more everyday users. Kandji help has always clarified these issues promptly.

Support, granularity of blueprints and the ability to add software as we see fit

Cost (but you get what you pay for). I know its cliché but we really love the product itself.

The UI is extremely intuitive, and is obviously very UX driven. I've been using it for well over 6 months and have yet to have an issue.

I literally have zero complaints about Kandji, but if I had to choose something, it would be nice if we could manage the handful of PC's that we have in our org (primarily a Mac shop).

The support team has been proactive, not just throughout the onboarding process, but throughout the process. We're a small client comparatively speaking and I feel like I get the support of a much higher level client!

I really have nothing negative to say about this product. It's served the purposes we bought it for perfectly.

Pros:
The tool fits our organization well. Once we got used to the Apple Device Manager Integration and how blueprints worked, we quickly made good progress through our list of requirements.

Cons:
Support was an issue at first, which slowed us down- mainly as we are in the UK. However, they have since increased their support model to cover more hours. It's a shame Kandji didn't quite align with our SSO requirements. However, there are good things on the roadmap we are looking forward to seeing.

We switched to Kandji from Jamf (after testing a few other Apple device management solutions on the market) and couldn’t be happier with the results. The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices.

One of our favorite features is the parameter library - hundreds of common macOS device controls/policies that you can toggle on or off, saving us countless hours of scripting and remediation.

Kandji has also enabled true zero touch deployment, so we have the ability to drop ship brand new devices to new team members without touching the device or setting it up manually, which is crucial given that much of our team is remote and we are growing quickly.

It can be challenging to keep up with the pace of change in the Apple ecosystem - for example, each new OS release brings new device management capabilities and security features for us to consider. However, Kandji has been very quick to support these changes; every couple of weeks there is a new product release, a new profile they are supporting, etc.

-Very easy to deploy
-Packed features for the price
-Very affordable way to get started in MDM for compliance, organization & management
-Great customer service
-Lots of things are already automated for you, no custom code needed
-Still have the ability to create custom automation if you please

-Still a developing software in the making
-Doesn't have as much features as other MDM solutions out there, but this is a great starter and price point
-Would like to see more control options in the future