Kandji Reviews

I love their common-sense approach to everything. Their solutions feel less hacky than other providers I tried and they seem to be very in-tune with Apple. They clearly spent a decade or more managing Macs the hard way so they know how to make it easy for me, an operations person who wears many hats.

I just have one feature request, and that's for Blueprints to be able to inherit from one another. Right now all you can do is copy. They're considering implementing it, which I imagine isn't trivial.

I love how easy it is to use and understand. To make changes is a breeze and their support team is TOP NOTCH. I've always gotten quick, personable & knowledgeable support. I like that the software is similar in how you would use as Mac - very intuitive and the interface is so beautifully simplistic.

There isn't anything that really bothers me. I've had some challenges for sure, but when I reach out to support they always find the answer, even if they don't have the answer in the chat they get back to me via email in a reasonable amount of time based on the urgency of the issue.

The best thing about this product is the UI which is really user-friendly and makes it easy to manage almost every part.

I was comparing this product with ours which is Jamf, compared to it, Kandji doesn't have some functionalities but hopefully, they're adding them gradually.

I was shown the Kandji admin panel on my first day, having only seen the name in passing before, and was more or less told to just figure it out. I've opened my share of support tickets, but Kandji is so well organized as a tool that it's not scary at all to learn how to use. It has made plenty of my breakfix tickets take seconds to resolve, and where access control used to be a headache, it's made a no-brainer by Kandji.

More a ding against Apple than Kandji, but in my experience, simultaneous app installation from Self Service doesn't seem to work - say you're waiting for xcode to install. You know it's ~14GB, but it's been stuck at 98.05% for two hours, so you're like, "okay, I'll just grab Chrome or something in the meantime," but you can't, because you started xcode first.

Kandji makes it incredibly easy to manage Apple products from the easy-to-use interface, easy-to-use Auto-Apps, to the amazing support team. I can go on and on about how incredible the customer service is at Kandji. They are always willing to help us with any questions we may have, no matter how small the issue is. They are incredibly attentive and are always ready to help. 10/10 experience. From the first demo we received, the team at Kandji was on top of their game and were on the call to listen to our requirements in an MDM and show us what they have to offer. Throughout our demo period, they were there to support us to make sure that our team was ready to utilize the platform to its fullest. One of the main reasons that we chose Kandji was because of the incredibly good-looking UI. And, although some products look pretty but have nothing going on under the hood, Kandji is nothing like that. Kandji looks amazing and works, it just works. They have taken the Apple MDM solution and have made it simple and user-friendly with Mac Admins in mind without compromising on any functionality that might be needed. Amazing product!

Nothing. Our experience with Kandji has been nothing but the best.

The onboarding team made things super easy when moving from JAMF Pro. User interface is extremely clean and easy to use unlike other MDM's that require much more knowledge and skill. The support team is un matched across the board. Never have I had such quick responses to questions or issues (which 99% of the time was user error) Typical response times are under 5 minutes for sure.

Not much to dislike about the software outside of wishing I had more time during on boarding to get the most out of the software but we had multiple projects going on at the same time so that was more on me then Kandji

The support is exemplary. I run a small business, and I'm competent but not an expert on Mac admin - having someone who answers emails/intercom without prejudice is amazing.

I wish they could fix everything! Unfortunately, whilst they try hard, they can't resolve fundamental flaws in the OS's! Whilst the UI of the platform isn't quite perfect (the odd bit is a little unintuitive), it's light years better than most of their competitors.

Liftoff is a top feature --> Ship the MacBook directly from Apple to employees in any country, Kandji takes care of the rest.
One-Click Templates --> Push CIS level security settings on the tens of MacBooks in minutes
Their support team --> They are instant and reactive
Kandji passport integration with IAM solutions

Reporting features could be better
At this stage, the available features are delivered greatly and they have a frequent update cycle. So having high hopes that it will be implemented soon

As someone who was no an expert on Macs, but needed a way to manage the handful we had in our inventory, this program has been a life saver. It saved us tons of time on setting up next devices, we are able to deploy consistent images to all users and keep workstations up to date on a regular basis.

Some of the features can be complex due to Apple's security and privacy standards. I've found customer support to be very helpful when I got stuck on a feature.

A good device management automation tool especially from Apple, they offer MDM solution support, they are easy to use, simple and fast, they have good customer support.

The platform must be constantly developed to keep up with the updates that Apple makes, so some features must be added.

The Kandji Team has made it incredibly easy to learn about, test, and deploy a complete MDM solution for Apple products. My absolute favorite part is the immense support that they provide in the form of their Knowledge Base support articles, and their amazing Live Chat support.

As if setting up Kandji wasn't easy already, when you do need a resource, their knowledge base is impeccable and easy to navigate through to find answers. And on the rare occasion that I couldn't find a support article, I was able to chat with a support person via Live Chat right away.

It all just seemed too good to be true, but it was in fact true all along. Kandji is here to deliver.

I honestly have not experienced a downside to Kandji, or at least as of yet. This is one of the primary reasons why I love the platform/solution so much and have even recommended it to my other friends who also work in the IT industry as environment administrators for Mac fleets.

If I had to nitpick something, it would be that they don't offer their amazing solution and platform for Windows computers. Hopefully one day Kandji can revamp and breathe life into Windows MDM as they did in the Apple Devices space.

Kandji has taken the time to truly rewrite the underlying engine that is running their MDM and management tools, and it's easy to tell when you're using the tool. Utilizing modern development practices and cloud resources, Kandji is extremely fast at pushing out commands that you send from the dashboard, and the Mac client is fast, reliable, and helps enforce policies even when a computer is offline.

Other management systems that I have used extensively have extremely flaky clients on the computer and require that you do all of the work to make scripts to "self-heal" the client. I have never had to do that with Kandji.

The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.

There are a few minor features that are available in most other MDM's that aren't available in Kandji yet, but for our use cases, they haven't been a very big deal. It is something to be conscious of when looking at the solution, however.

Additionally, in general, I like the "Blueprint" concept of managing devices, but there are some downsides. If we have a computer that needs one application that others don't, for instance, we have to clone the blueprint and move that one computer to a new blueprint. There's no way to apply a setting to only one computer. Then with the additional blueprints, when you want to make a change, you have one more place to remember to do it. I would love if there was a method of applying certain things based on a computer "tag" or something similar to help with one-off situations while still taking advantage of the good parts of blueprint based templates.

The UI is extremely intuitive, and is obviously very UX driven. I've been using it for well over 6 months and have yet to have an issue.

I literally have zero complaints about Kandji, but if I had to choose something, it would be nice if we could manage the handful of PC's that we have in our org (primarily a Mac shop).

The auto-app library makes app installation very simple. Custom apps are easy to set up and deploy as you would expect. Their support team is astounding. Their knowledgableable, effective, and quick! Using blueprints to group devices and deploy apps and settings is simple and straightforward.

Kandji's method of deploying configurations and apps to devices is it's best, and unfortunately the most crippling feature. Blueprints can help organize systems but leads to some frustration when attempting to make a one-off commands. Creating views for your devices doesn't work as expected (although I'm told this is something they are working to improve). Auto-apps require installation if you only want to keep them updated (I'm also told a self-service option is in development that will resolve this).

As a smaller company without a dedicated IT team, Kandji makes managing our fleet of Macs simple. Transitioning from our previous MDM was straightforward and Kandji gives us the advanced features we need. I really like the in-built templates which gives you a configuration which is aligned to specific security standard, which can then be customized as desired. This allowed us to get up and running in less than a day. The software itself also feels modern - this comes across in the user experience and ease of use, especially when compared to other MDM solutions.

As a relatively new offering, there are some features I wish were present - one example would be being able to assign an application to a single device without having to create an entirely new blueprint. To thier credit the Kandji team have acknowledged this and seem really receptive to feature requests.

The setup of Kandji with G Suite defies belief when it comes to ease of use. Importing users took literally seconds with about 220 users. Setting up the Apple MDM certificates with Business Manager is about a few minutes (only limited by internet speed) but the true magic comes in when creating ones first Blueprint. And this is where one grasps the potential of the product as nothing can beat the UI, the speed and the simplicity. I had it up and running so quickly I thought I had forgotten something. This can be handled by first level employees with almost zero experience in the MDM arena. If they can use iTunes, they can use Kandji.

There honestly is nothing I like least. I am looking forward for them to have an admin client for iOS but again, the website works so well in Safari, it’s not really required.

1) It was very easy to learn how to use Kandji, as an admin. Our team was familiar with Macs as admins, but we had never used an MDM before - and every MDM we read about seemed complex and focused on companies with a big full-time IT staff. When we started with Kandji, we was able to get our first profile running and deployed in less than an hour. It's been very easy to make custom profiles, get connected to Apple business, and roll out across our fleet of Mac laptops.

2) The support has been outstanding. Both by chat and videoconference, all of our questions from the mundane to the obscure have been answered quickly and clearly. Very friendly people, and very committed to getting to the bottom of any issue.

For clarity, we have not used Kandji yet for mobile devices or user-owned devices.

When we launched, there was not a way to enforce installation of certain non-App-store apps (e.g., Chrome, Google File Stream). Kandji has now released a way to ensure those apps are installed, which is helpful.

At times, configuration of the blueprints can be confusing. Certain topics are grouped together because that's the way Apple groups them, and it's non-intuitive to more everyday users. Kandji help has always clarified these issues promptly.

The support is excellent, and the white-glove migration was crucial to us. We were forced to switch from another cloud-based MDM provider during the middle of a pandemic while our fleet of nearly 200 Macs was scattered about the country and no option for in-person support for our users. Kandji's clever approach kept us safely managed until the moment of migration, and 98% of the fleet switched over with no manual intervention.

There remain some management abilities we'd like to have, but generally those gaps come from gaps in the MDM protocol. Kandji is quick to embrace the latest and offer it quickly, including launch day support for macOS Big Sur.

We switched to Kandji from Jamf (after testing a few other Apple device management solutions on the market) and couldn’t be happier with the results. The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices.

One of our favorite features is the parameter library - hundreds of common macOS device controls/policies that you can toggle on or off, saving us countless hours of scripting and remediation.

Kandji has also enabled true zero touch deployment, so we have the ability to drop ship brand new devices to new team members without touching the device or setting it up manually, which is crucial given that much of our team is remote and we are growing quickly.

It can be challenging to keep up with the pace of change in the Apple ecosystem - for example, each new OS release brings new device management capabilities and security features for us to consider. However, Kandji has been very quick to support these changes; every couple of weeks there is a new product release, a new profile they are supporting, etc.

Kandji had a super easy learning curve, and with a few steps, you can achieve a very secure and robust device configuration. We like most the user-friendly interface and the immediate response time on support tickets. We are also using Kandji passport, which allows us to use Okta for laptop logins and have easy access to secure authentication policies.

The price point is a bit high compared with other systems.

- Implementation was simple to figure out on my own
- Setting up automated device enrollment took less than 20 minutes and much faster than competing solutions
- Support team is responsive

- You can't scope policies, configurations, or applications to a group of people or an individual; it has to be scoped to an entire blueprint which is not ideal
- There's little reporting functionality. For example, I'd like to run a report on all of the software that is installed across our laptops and you can't do that

Working with the Kandji team, you can tell they are among the best at Apple device management. The level of effort and care the Kandji team puts into deployment and support is setting a new standard.

Security is a front and center focus of the Kandji product. Effortlessly secure your devices and spend less time worrying about your device security. Great end-user experience to manage or enforce updates.

Kandji has a library of apps, automations and workflows that can save any IT team time by not needing to consistently manage, update apps and scripts. This was a big differentiator for me, working on a small team that spends time on more than just device management.

Recent macOS updates have changed and continue to change the way businesses can manage their macOS devices (looking at you kernel and system extensions). Kandji has the product and team that gives me hope that they can handle any future device management changes Apple may make.

Kanji provides pro-level features without the complexity of other solutions. The flexibility they give you by offering robust out of the box functionality as well as the ability to build custom scripts and push out custom applications can't be beaten. They are also pushing out new features at an accelerated rate so it feels like I am adding new rules and apps for my users weekly.

For someone that is not as technical when it comes to writing scripts, their support has also been incredibly helpful. They are more than willing to figure out exactly what you are trying to do and provide insight and help so that you can accomplish your goals.

The only area for improvement I would say is that the UI does not adapt well if you try to log on to the application from a phone.

This tool was clearly designed from an macOS admin's point of view. Incredible functionality and very easy to use compared to some of the competition. Support is fantastic, and a great solution engineering team to help with any struggles. I've recommended Kandji to many others, and will continue to do so.

Nothing really. It hit all of my requirements.

-Very easy to deploy
-Packed features for the price
-Very affordable way to get started in MDM for compliance, organization & management
-Great customer service
-Lots of things are already automated for you, no custom code needed
-Still have the ability to create custom automation if you please

-Still a developing software in the making
-Doesn't have as much features as other MDM solutions out there, but this is a great starter and price point
-Would like to see more control options in the future