Heyday Reviews

I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.

It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.

The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.

Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help)

Facilty to change channels and select agents,

It is not fast enough, that little seconds wasted for loadig the pages

Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features.

This platform allows our clients to contact us on their preferred time schedule.
The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!

At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared.

The data reporting could be more robust, but I do believe this is coming.

Increase productivity by automating the ordering process while maintaining a personalized approach to customer service
For our customer, simplify the restocking and respect of order deadline
Facilitates customer awareness of new product launch;
Facilitates customer feedbacks regarding service and product quality
Increased value proposition of our indoor vertical farm concept we are developping
As allowed to pursue sales growth through direct sale rather than third party distribution channels

Dashboard could be a bit more user-friendly, but overall there's not much reason to complain

In the first place, the potential of the tool. By far, the best software we found available. Using Facebook Messenger platform really made the difference and the bot itself is able to manage a good number of conversations which leaves more time to our agents to focus on more complicated cases.

Honestly, it was exactly what we were looking for.

User friendly, effective, an amazing extension of our business.

nothing to say in this section. We are very satisfy with all that Heyday as to offer.

That it's easy to use on a daily basis. No training is required, really intuitive.

Nothing specific to mention. Heyday team is always listening.

have access to all social media messages in one platform
the intervention of the chatbot which saves time and anticipates responses

difficulty finding contacts and not being able to open stories

Everything.
User friendly
AI technology

Nothing.

I do like everything on the app

The best thing of heyday is that is an easy software where you can download the information you want.

It would be easier to have a dashboard that shows the whole teammates performance with the main criteria.

- ease of use of the interface for customer service agents

- bot not always relevant
- reporting very limited for now: can't extract google sheets, can't compare data easily etc

Heyday allows us to offer a modern way to create member accounts by connecting to our APIs.
For the user the first experience they have with Decathlon is friendly, intuitive and modern. We have great statistics also in terms of conversion rate to optin.

It is kind of hard to get an overview of all potential funnels and flows and to then adjust texts for each flow to ensure a consistent journey for the user

Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.

In my opinion the management panel should be designed in a more organized way since there are quite high number of features in management panel.

Notre plateforme de ecommerce est custom et tout est difficile à connecter mais pas Heyday! Et tous nos agents ne sont pas à l'aise avec les technologies et arrivent facilement à utiliser Heyday pour répondre aux clients. L'accompagnement pour l'intégration de Heyday était phénoménale! Pro, courtois, toujours là pour répondre à la moindre question...

Certaines problématiques lorsqu'un client applique à un poste affiché sur Facebook ou nous identifie dans une story sur Instagram.

Une collaboration exceptionnelle. C'est un produit qui fonctionne admirablement bien. En plus, le service à la clientèle est remarquable. On se sent entre de bonnes mains!

Il n'y a pas énormément de points négatifs. Dès qu'il y a des améliorations ou points à corriger, Heyday est très réactif vis-à-vis les corrections!

La facilité d'usage de la plate-forme, le côté évolutif, le soutien efficace et réactif des équipes de Heyday pour améliorer constamment l'expérience d'une façon générale.

Vraiment peu de choses à reprocher. Peut-être améliorer la possibilité d'avoir une vue globale sur les différents textes / tunnels de conversation