---
description: Learn how ProProfs Help Desk can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ProProfs Help Desk Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ProProfs Help Desk](/software/130635/proprofs-help-desk)

# ProProfs Help Desk

Canonical: https://www.getapp.za.com/software/130635/proprofs-help-desk

Page: 1 / 2\
Next: [Next page](https://www.getapp.za.com/software/130635/proprofs-help-desk?page=2)

> ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues.
> 
> Verdict: Rated **4.9/5** by 14 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 14 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ProProfs
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$15,00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: ProProfs Help Desk pricing starts at $15.00 per month, per user. There is a free version of ProProfs Help Desk.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: American Samoa, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Cook Islands, Costa Rica, Croatia and 75 more

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Automated Routing
- Autoresponders
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Customer Support
- Customizable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Email Management
- Email Templates
- Help Desk Management
- Interaction Tracking

## Integrations (1 total)

- ProProfs Chat

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)
- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.za.com/directory/1249/service-desk/software)
- [Email Management Software](https://www.getapp.za.com/directory/306/email-management/software)

## Alternatives

1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3409 reviews)
2. [Zoho Desk](https://www.getapp.za.com/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
3. [Freshservice](https://www.getapp.za.com/software/91351/freshservice) — 4.5/5 (685 reviews)
4. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews)
5. [Milvus](https://www.getapp.za.com/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "I see a lot of potential in this young tool" — 4.0/5

> **Ashutosh** | *07 October 2021* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more.
> 
> **Cons**: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try.
> 
> Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses.

-----

### "ProProfs Help has Impressive Customer Help" — 5.0/5

> **Annex** | *06 May 2024* | Medical Practice | Recommendation rating: 9.0/10
> 
> **Pros**: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected.
> 
> **Cons**: ProProfs Help has impressive price range and operational assistance.

-----

### "Take support to your table" — 4.0/5

> **Maya** | *11 January 2021* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: It's very easy to use and has great customer support\!
> 
> **Cons**: I wish the deployment would be upgraded for ios users.

-----

### "Fruitful Customer Help for Businesses" — 5.0/5

> **Gestione** | *29 April 2024* | Maritime | Recommendation rating: 9.0/10
> 
> **Pros**: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies.
> 
> **Cons**: ProProfs has nothing lowering the entire performance in managing businesses or clients.

-----

### "Meet your SLAs and delight customers" — 5.0/5

> **Verified Reviewer** | *27 November 2022* | Accounting | Recommendation rating: 10.0/10
> 
> **Pros**: The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined.
> 
> **Cons**: The tool is great for startups and small businesses. We have not come across any major drawbacks yet.
> 
> Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention.

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.za.com/software/130635/proprofs-help-desk?page=2)

## Links

- [View on GetApp](https://www.getapp.za.com/software/130635/proprofs-help-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/130635/proprofs-help-desk> |
| de-AT | <https://www.getapp.at/software/130635/proprofs-help-desk> |
| en | <https://www.getapp.com/customer-service-support-software/a/proprofs-help-desk/> |
| en-AE | <https://www.getapp.ae/software/130635/proprofs-help-desk> |
| en-AU | <https://www.getapp.com.au/software/130635/proprofs-help-desk> |
| en-CA | <https://www.getapp.ca/software/130635/proprofs-help-desk> |
| en-GB | <https://www.getapp.co.uk/software/130635/proprofs-help-desk> |
| en-IE | <https://www.getapp.ie/software/130635/proprofs-help-desk> |
| en-NZ | <https://www.getapp.co.nz/software/130635/proprofs-help-desk> |
| en-SG | <https://www.getapp.sg/software/130635/proprofs-help-desk> |
| en-ZA | <https://www.getapp.za.com/software/130635/proprofs-help-desk> |
| es | <https://www.getapp.es/software/130635/proprofs-help-desk> |
| es-CL | <https://www.getapp.cl/software/130635/proprofs-help-desk> |
| es-CO | <https://www.getapp.com.co/software/130635/proprofs-help-desk> |
| es-MX | <https://www.getapp.com.mx/software/130635/proprofs-help-desk> |
| fr | <https://www.getapp.fr/software/130635/proprofs-help-desk> |
| fr-BE | <https://fr.getapp.be/software/130635/proprofs-help-desk> |
| fr-CA | <https://fr.getapp.ca/software/130635/proprofs-help-desk> |
| nl | <https://www.getapp.nl/software/130635/proprofs-help-desk> |
| nl-BE | <https://www.getapp.be/software/130635/proprofs-help-desk> |
| pt | <https://www.getapp.com.br/software/130635/proprofs-help-desk> |
| pt-PT | <https://www.getapp.pt/software/130635/proprofs-help-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp South Africa has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.za.com","url":"https://www.getapp.za.com/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.za.com/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"ProProfs Help Desk","description":"ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. ProProfs Help Desk also enables companies to store customer history and track tickets as per response time, past due, and more.\n\nFeatures of ProProfs Help Desk include automated routing, knowledgebase integration, customizable branding, Service Level Agreement (SLA) management, customer interaction tracking, and multi-channel communication. Teams can set ticket overdue alert times and preferences as per SLAs, as well as organize support tickets via labels, child tickets, priorities, and more. The solution offers an internal knowledge base, as well as customer ratings based on help articles and chats.\n\nProProfs Help Desk allows teams to generate reports, track ratings for every customer interaction, and measure department-wide or agent-specfic reviews. This enables businesses to gain insight into where agents need to improve in terms of offering customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1b771bfb-4705-4cb2-b714-b4d4788f34fe.png","url":"https://www.getapp.za.com/software/130635/proprofs-help-desk","@type":"SoftwareApplication","@id":"https://www.getapp.za.com/software/130635/proprofs-help-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":14},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"ProProfs Help Desk","position":3,"item":"/software/130635/proprofs-help-desk","@type":"ListItem"}],"@id":"https://www.getapp.za.com/software/130635/proprofs-help-desk#breadcrumblist"}]}
</script>