SpotOn Reviews

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340 Reviews

- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A True Game Changer
Reviewed on 2020/01/30
Restaurant owners share many of the same struggles in managing and growing their businesses. ...
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Pros
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Cons
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Exceptional Service from Spot On/[sensitive content hidden]
Reviewed on 2024/02/19
Pros
I recently had the pleasure of working with Spot On, particularly with [sensitive content hidden], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, [sensitive content hidden] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible.
One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise. This demonstrated their commitment to providing value for their customers.
Moreover, [sensitive content hidden] expertise and professionalism were evident throughout the process. He took the time to understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt confident in our decision.
Overall, I highly recommend Spot On and [sensitive content hidden] Monroy for anyone in need of a reliable POS system and exceptional service. Their competitive rates, coupled with their personalized approach, make them a standout choice in the industry.
Cons
A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
Cake's customer service went downhill since the change of ownership.Switched From
CAKE POSReasons for Switching to SpotOn
They offered better price that fit our budget.Response from SpotOn
Thank you for the feedback and for taking the time to leave us a review, Maria. Customer service is important to us, and we're so happy to hear about your positive experience with our team. We look forward to continuing to help you grow your business.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not do it
Reviewed on 2024/10/11
I want to love spot n but I can't. I've probably work for them more than I do running my restaurant....
I want to love spot n but I can't. I've probably work for them more than I do running my restaurant. Its so embarrassing.
Pros
The set up was easy, the system is user friendly.
Cons
If it works its great but the handhelds always have issues. I have 8 handhelds most weeks I'm down to 1-2 due to systems issues. Not taking payments. Emv issues. They take up hours of my day trying to troubleshoot and it still doesn't work. I've only been open for 5 months and I have had hundreds of tickets and calls regarding fixing the same issue. Yes they expect me to troubleshoot and fix and its only temporary. Within a few more days I have to do the same thing, spent hours on the phone for a temporary fix.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
They sold me with offline payment processingSwitched From
CloverReasons for Switching to SpotOn
Sales person sold the offline payment well- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer support is always amazing!
Reviewed on 2024/02/23
Customer service representative, [sensitive content hidden], has been with me throughout this...
Customer service representative, [sensitive content hidden], has been with me throughout this journey, always assisting me in finding solutions for specific issues. He has shown great patience and is bilingual, communicating with me in my native language. An amazing individual,[sensitive content hidden] is my go-to person for any topic my boss asks me about in Spoton. We have been traveling together for a year.
Pros
I find all the tools I use to enhance my marketing campaigns to be fantastic. I begin by sending emails, and then we implement a reward program that people can enjoy through discounts. Additionally, we have tools that allow customers to make reservations online, and a waiting list (which helps a lot on busy days) . SpotOn offers numerous benefits, including integration with Doordash, Uber Eats, and other platforms for receiving online orders, e-gift cards, and much more.
Cons
I would like to implement sending text messages to customers, also another business offers an AI to answer phone calls as a filter to connect with real customers by phone when we get a call. If we implement this, we will be the first to do so.
Response from SpotOn
We appreciate your feedback, Gabriela, and want to thank you for taking the time to leave us a review. We are so happy to hear about your experience with our products and customer support team.
We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on text messaging, and AI phone calls to the appropriate teams. Thank you for being a part of the SpotOn family.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
[sensitive content hidden] is STELLAR
Reviewed on 2024/02/14
Overall things are great. The support system is much improved than it was originally. I would...
Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time.
Pros
[sensitive content hidden] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him.
Cons
Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON!
Response from SpotOn
We appreciate your feedback, Daniel, and want to thank you for taking the time to leave us a review. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on our handhelds and work stations.
We're glad to hear about your experience with your Restaurant Success Manager and that you've had an improved experience with our support team. Customer service is extremely important to use.
Thank you for being a part of the SpotOn family, Daniel and we look forward to continuing to help you grow your business.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Switch to Spot On
Reviewed on 2024/04/25
I would highly recommend SpotOn for a restaurant business. I look forward to being able to tap...
I would highly recommend SpotOn for a restaurant business. I look forward to being able to tap into more features as we grow.
Pros
The customer service has been great and the variety of features it has will be helpful as we grow.
Cons
The switch wasn't as easy as it looked but the customer service reps have been very quick to respond and help us through every issue.
Response from SpotOn
Thank you for your feedback on our customer service and restaurant tech! We know you'll love the reporting and other functions that are designed to help your business grow.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Decent merchant services
Reviewed on 2024/09/17
Good ive been with them for 5 years and have only had 2 or 3 issues
Good ive been with them for 5 years and have only had 2 or 3 issues
Pros
Easy to work with. Provides great service
Cons
Not very communicative. Never makes contact
Response from SpotOn
Thank you for your business and for this feedback.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spoton for life
Reviewed on 2024/08/02
Spoton has been one of my best assets in growing my business
Spoton has been one of my best assets in growing my business
Pros
Spoton has been wonderful, i love the fact i can always talk to a real person
Cons
Honestly so far i dont have anything i dont like about spoton
Response from SpotOn
This is music to our ears. It's our pleasure to support you and your business!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Change is hard but with Spot On it is easy
Reviewed on 2024/08/20
Love the adaptability and how easy it is to change. Install was a little rough due to a faulty...
Love the adaptability and how easy it is to change. Install was a little rough due to a faulty router. But no fault of anybody.
Pros
Reporting and ease of change in Back Office software
Cons
The install was rough. No one's fault but the router/modem that they sent wouldn't work.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
Lack of being able to look at reporting. Outdated and not PCI compliantReasons for Switching to SpotOn
Ease of use. At the time I knew the local rep. But he signed me up and left 2 weeks later.Response from SpotOn
Thank you for taking the time to leave us review! We're pleased to be able to help you grow your business.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good system for the money
Reviewed on 2024/06/01
Excellent. The SpotOn team has been nothing short of helpful in getting us up and running.
Excellent. The SpotOn team has been nothing short of helpful in getting us up and running.
Pros
- Sales and Install team were extremely helpful
- Onsite training was very well done
Cons
There is still some confusion about reporting/deposits when compared to Square, which is the system I was previously using. Also could use some additional features when it comes to invoicing.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
Because Square nickel and dimed me to death.Reasons for Switching to SpotOn
Toast sales people were some of the worst people to deal with.Response from SpotOn
We're pleased to hear you've had a smooth transition and are benefiting from your SpotOn POS!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
BEWARE!! DO NOT USE SPOTON
Reviewed on 2024/03/06
Will be shopping for a new system tonight. Regret every second that I trusted Jake to set up in...
Will be shopping for a new system tonight. Regret every second that I trusted Jake to set up in two locations.
Pros
Nothing. I honestly cannot say one good thing about this system.
Cons
From not allowing us to start a tab with American Express to not allowing us to re adjust a tip if it was entered incorrectly.. For the system to not have a fail safe function to not allow a 1million percent tip is absurd...
Response from SpotOn
Trent, this is not the experience we want you to have, and we sincerely apologize for the issues you've faced. Can you please provide us with the best phone number to reach you at [email protected]? We want to rectify the situation or assist with any additional concerns you may have as soon as possible.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Customer Service
Reviewed on 2024/02/10
My overall experience is mixed feelings. However [sensitive content hidden] is our SpotOn...
My overall experience is mixed feelings. However [sensitive content hidden] is our SpotOn Restaurant Success Manager and without him I probably would have had a coronary. He's such a wealth of knowledge and has made himself available to me through zoom calls. Again, without him I would have continuous heart palpitations.
Pros
I like the format of the spotOn screen. It's similar to using an app in many ways
Cons
It is not easily programmable without assistance. I refuse to call on the weekends. I don't know if the company outsources on the weekend, but I have never gotten an english speaking person on a Saturday.
Response from SpotOn
This is helpful for us to know, Stamatia, and we appreciate your feedback. We’ve passed this along to the appropriate teams on our end and shared your kind words with your Restaurant Success Manager. We look forward to continuing to help you grow your business.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
RUN FROM THEM!
Reviewed on 2024/04/04
Worst in my 29 years of businesses, hands down, not even a close second.
Worst in my 29 years of businesses, hands down, not even a close second.
Pros
Nothing, staff doesn’t like it, customer service is the worst in amy industry ive ever been in and ive owned over 100 business's in my career.
Cons
Everything! Worst service from top to bottom ive ever experienced on a consistent basis.
Response from SpotOn
Josh, this is not the experience we want you to have, and we apologize for all the issues you've experienced. We'd like to rectify this situation as soon as possible - can you please reach out to us at [email protected], and we'll make sure someone is in touch with you so we can ensure this doesn't happen again.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
POS System
Reviewed on 2024/03/10
We had a great experience with Spoton. [sensitive content hidden] our technician who stayed with us...
We had a great experience with Spoton. [sensitive content hidden] our technician who stayed with us for 3 days was very helpful and patient with us.
Pros
The POS system was very easy to learn. Took me about 2 days to get it. Easy to and faster to close at night. Less paperwork to put away at night. My employees love it.
Cons
letters need to be bigger and bold on the receipt. Also, our delivery services like Doordash, Uber, Postmate, and Grubhub words need to be bigger on the ticket and darker.
Response from SpotOn
We appreciate the feedback, Shirley! And we're glad to hear about your onboarding experience and working with our customer support team.
We are constantly evolving our tech and its capabilities to better support businesses, so we'll pass along your feedback on bigger text on receipts.
Thank you for taking the time to leave us a review and for being a part of the SpotOn family!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SpotOn Review
Reviewed on 2023/12/14
Pros
As an Owner of a restaurant, I am pulled in a million directions every day. There is no room for programming menus, promos and pricing events in my day. Knowing I can reach out to [sensitive content hidden] in a moments notice to take that off my plate, frees me up to spend my limited time on higher level activities. I trust him to accomplish what I need accurately and in a timely fashion.
Cons
Cost of equipment that sits unused for months of the year due to seasonality.
Response from SpotOn
Garland, thank you for taking the time to leave us a review! We're happy to hear you're getting excellent support from our team and are enjoying your SpotOn experience. We look forward to continuing to help you grow your business.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Switch now
Reviewed on 2023/11/09
Great experience from the start but I enjoy the personal touch of the techs walking me through the...
Great experience from the start but I enjoy the personal touch of the techs walking me through the process and their advice etc. [sensitive content hidden] is my preferred go to if he’s available. Very helpful!
Pros
Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the employees to use and cut out all unnecessary steps
Cons
I’m really glad we switched from our previous system. We didn’t want to lose money and deal with the hassle but I’m glad we made the correct decision.
Response from SpotOn
Thanks for the shoutout, Heather! Customer service is important to us, and we're happy to hear about your experience with our team. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good Product
Reviewed on 2024/04/22
Pros
I am unsure. I just got installed last week.
Cons
Having to do so much through the BOH rather than just being able to make changes at the register.
Response from SpotOn
We appreciate your willingness to try out new restaurant technology and know this transition can be challenging. We're here to support you 24/7. Thanks for giving SpotOn a try and for taking the time to leave a review!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Owner company
Reviewed on 2024/06/28
Pros
Nothing like anything. It’s terrible. Don’t waste your time and money’s.
Cons
Garbage .. that’s it. Just stress and issues every week
Response from SpotOn
We're sorry to hear you've experienced difficulties working with us and want to help make this right. Please reply to our direct message with your contact information so we can assist you better.
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
DO NOT USE SPOTON
Reviewed on 2024/05/10
VERY DISRSPECTFUL. VERY DISRESPECTFUL VERY DISRESPECTFUL
VERY DISRSPECTFUL. VERY DISRESPECTFUL VERY DISRESPECTFUL
Pros
NOTHING CUSTOMER SERVICE IS TRASH AND I AM NOT SATISFIED
Cons
CONTINUED TO CHARGE ME WITH CUSTOMER FEES EVEN AFTER MONTHS OF SPEAKING WITH SOMEONE TO HAVE IT CHANGE SO AFTER THE LAST TIME OF IT I HAPPENING THEY LOCKED ALL MY FUNDS FROM GOING THROUGH AND DIDNT ALLOW MY TRANSACTIONS TO GO THROUGH. TERRIBLE SERVICE
Response from SpotOn
Hi Dakin, We've made several attempts to contact you and help resolve this issue. Can you reach out to me directly at [email protected] with your best contact information so I can help get this resolved?
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
SpotOn
Reviewed on 2023/10/28
SpotOn has challenging communication between Merchant and company.
SpotOn has challenging communication between Merchant and company.
Pros
POS features ability to complete various types of transactions.
Cons
Customer support account representative negligence
Response from SpotOn
Robert, this is not the experience we want you to have. To help us understand more about the issues you've experienced, please email us at [email protected]. We want to get in touch and rectify this situation. Thank you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sportys Wing shack
Reviewed on 2023/11/29
Mostly acceptable what i do like most is my restaurant success manager [sensitive content hidden]...
Mostly acceptable what i do like most is my restaurant success manager [sensitive content hidden] is always there to modify the system for my needs
Pros
Easy to use and functional for not so tech. Savy people
Cons
Adding buttons and mods for the buttons
Response from SpotOn
Thanks for taking the time to let us know how we can improve and where we are most helpful!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
SpotOn
Reviewed on 2023/11/17
Overall great. Haven't run into any problems that weren't easily solved
Overall great. Haven't run into any problems that weren't easily solved
Pros
Easy to use. Lots of functions to choose from
Cons
Screen is sensitive. Sometimes it clicks out of SpotOn
Response from SpotOn
Thanks for your feedback, Shelley! We're glad to hear you're enjoying SpotOn's features and finding our software to be intuitive. We've noted your screen sensitivity feedback and passed this on to the appropriate team on our end. Thanks for being a part of the SpotOn family!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
[sensitive content hidden] Review
Reviewed on 2023/08/23
Pros
Once again, [sensitive content hidden], completed the task that I needed help with efficiently and effectively. He communicated with me throughout the process to keep me updated and informed about completion. It is always a breeze and a pleasure to work with him.
Cons
For this particular task, everything was good.
Response from SpotOn
Thank you for the feedback, Jennifer. customer service is important to us, and we're glad to hear about your experience. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpotOn Makes Day to Day Opterations a Breeze
Reviewed on 2023/08/08
Overall experience is great- customer service and troubleshooting is fantastic.
Overall experience is great- customer service and troubleshooting is fantastic.
Pros
SpotOn Reporting is incredibly impactful and allows for a easy snapshot of all things on the reporting end! The POS interface in incredibly intuitive and therefore makes training employees easy and efficient.
Cons
I wish we could push third party delivery orders directly through SpotOn ... a feature that we hope is coming!
Response from SpotOn
That's music to our ears, Caitlin. Thank you for your feedback. We're happy to hear about your experience with our POS and Reporting solution. We look forward to continuing to help you grow your business.
- Industry: Design
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SpotOn payment services
Reviewed on 2023/07/26
Overall: I have worked with Spoton for over two years and I can tell that their technology keeps...
Overall: I have worked with Spoton for over two years and I can tell that their technology keeps improving. I currently use the facing display and it is perfect for my loyal customers. I can provide a notch service and keep my customers engaged with Spoton’s all-around platform. [sensitive content hidden] has provided excellent customer service whenever I am in need or when I need new ideas to engage with my customers.
Pros
. Customer service is the reason why I am with Spoton, in addition to the great technology and reporting.
Cons
I would love to have equipment with dual display
Response from SpotOn
Thank you for your kind words, Lucia. We are thrilled to hear you've been with us for over 2 years! Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.