SelfCommunity Reviews
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12 Reviews
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An native and proprietary Social Commerce plat. that merges ecommerce and social networking in...
Reviewed on 2023/07/17
Thanks to this Social Networking technology integrated in an Headless Ecommerce, we can gain an...
Thanks to this Social Networking technology integrated in an Headless Ecommerce, we can gain an extension and greater liveliness of the Zero Party Data available thanks to data analysis coming from users spontaneous actions, such as lifestyles attribution and social networking activities.
Pros
The Social Networking technology gives an extra boost in terms of retention thanks to its push notification technology. Furthermore the product pages can be enriched by the direct storytelling of the producers and made dynamic and "alive" by the participation of the customers, who feel more engaged.
Cons
It would be very advantageous to have, among the marketing tools, an even more extensive version of email marketing analytics (eg. open-ratio, CTR, etc.) allowing us to save on the external marketing automation service costs.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent experience and worth buying
Reviewed on 2023/08/01
Very useful both when creating and managing a new community. Very intuitive to use and totally...
Very useful both when creating and managing a new community. Very intuitive to use and totally customizable for your scope or goal. It was easy to implement and customize, the free trial allows you to test the final experience. The assistance was always punctual and precise.
Pros
Ease of use and implementation, possibility to take advantage of a free trial, uniqueness and customization of the platform, direct and exclusive access to the marketing data collected.
Cons
I have no cons to report. The usage and implementation was pretty quick and easy and the assistance was a great help when I needed it.
- Industry: Libraries
- Company size: 51–200 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Comprehensive and modular solution for any requirement
Reviewed on 2021/06/04
Pros
The platform, while giving a comprehensive set of out-of-the-box functionalities, has resulted very modular in allowing the integration within other ecosystems. While providing a front-end layer of their own, the solution has shown itself to be perfectly suitable for operating also as a headless platform.
Cons
Even though the platform allows for the inclusion/integration of any kind of external tool managing video content, I think that amplifying the own platform'stools of handling the upload and fruition of video content would be key for the future.
Reasons for Switching to SelfCommunity
We chose to proceed with SelfCommunity due to its out-of-the-box coverage of most of our business requirements and the optimal availability and quick-response of both the development team and the business team.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A platform that is helping our company develop customer focused strategies
Reviewed on 2023/07/27
I must say that SelfCommunity is an outstanding Platform that offered a wide array of benefits for...
I must say that SelfCommunity is an outstanding Platform that offered a wide array of benefits for our company. On a more specific note, I found the Social Analytics system provided by SelfCommunity to be incredibly comprehensive and customizable. It offers in-depth analyses of community engagement and user activity, allowing us to make data-driven decisions to enhance our marketing strategies.
Pros
- Powerful social analytics capabilities- Ease of building and managing an online community- Marketing tools that help us enhance our marketing strategies- Interesting member management features complete with the ability to assign a variety of user roles
Cons
So far, nothing at all in particular. I will if necessary update the review in the future.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SelfCommunity enable us to grow a proprietary Brand Community
Reviewed on 2021/06/18
It fit very well with our overall digital strategy and enable us to apply a segmentation strategy...
It fit very well with our overall digital strategy and enable us to apply a segmentation strategy and personalize community content and features accordingly. Onboarding was easy to roll out, team roles were quickly organized and activated. We were basically effective from day one.
Pros
Customization and ready to use Social Network based features. The platform let us to personalize every aspect of our Brand Community: from look&feel to content and user management rules, from community features to communication and promotion tools. It has also powerful audience clustering tool that helped us in shaping the structure of the Brand Community at best.
Cons
It would be useful to enable, per every single user with the Admin and Editor role, push notifications for their Posts. I know they will implement it soon.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SelfCommunity helps build stronger game communities
Reviewed on 2021/06/08
We are impressed by the opportunities that it can give us in integrating social community features,...
We are impressed by the opportunities that it can give us in integrating social community features, tools and data in our media based portal. We need to scale user engagement and i think SelfCommunity is the perfect solution.
Pros
It really helped us to move the game experience beyond with a full range of native Social Network features that maximize game based content and user engagement. On the Admin side the management panel is easy to use and user experience is very good.
Cons
Schedule posts and manage scheduled posts still not available. They told me they are working on it to implement soon.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Valuable service: complete and versatile platform that serves our engagement and conversion...
Reviewed on 2020/04/06
We needed to have a dedicated Android / iOS app, since most of our target group are smartphone...
We needed to have a dedicated Android / iOS app, since most of our target group are smartphone users: SelfCommunity, besides its impressive engagement tools, offers a well-guided system to publish your own App in both main App Stores.
Pros
SelfCommunity is the perfect solution for our needs: to inform and engage leads to convert into customers. Its advanced data provisioning system is a further confirmation about the quality of the service.
Cons
It would be fantastic to have the very useful Broadcast message tool even with sending divided by clusters of users.
- Industry: Internet
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Platform that help us to develop innovative digital strategies for our business customers.
Reviewed on 2020/04/07
We love the tool.
It is helping us in expanding our agency services and offer effective and...
We love the tool.
It is helping us in expanding our agency services and offer effective and innovative strategies to our e-commerce and corporate customers.
Pros
The Platform has strong features on community management, social analytics and related marketing tools.
Cons
Integration with other apps is still in its infancy but i know that the team is working hard on this.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SelfCommunity perfectly integrate with our Marketing and Content Tools.
Reviewed on 2020/04/09
SelfCommunity proved to be a perfect solution for our needs: acquire new customers and improve...
SelfCommunity proved to be a perfect solution for our needs: acquire new customers and improve retention on our services.
Pros
An integrated social media platform that enable us to acquire new qualified customers thanks to the complete set of integrated social and marketing tools and data.
Cons
We are missing a tool that enable us to directly create and manage sponsorship spaces in the Social Network.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A powerful Customer Engagement Platform to Integrate with our CRM Strategies and Services
Reviewed on 2020/04/06
Very Positive. We are expanding our range of services and starting to develop our Social Community...
Very Positive. We are expanding our range of services and starting to develop our Social Community Strategy, a powerful and valuable integration of our CRM blueprint
Pros
The tool perfectly integrates with our CRM Solutions and Services and lets us personalize every aspect of Customer Engagement Projects
Cons
To have already built-in more third-party applications integrated
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A complete and easy to use Platform for growing customer based digital strategies
Reviewed on 2020/04/01
Pros
The focus on user interests / engagement and the social analytics data that can be used through the marketing tools already available in the Platform
Cons
We are stll not finding some marketing based tools that can boost more performance
- Industry: Food & Beverages
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Pienamente efficiente ed efficace
Reviewed on 2024/11/29
Ho apprezzato l'onestà emersa sin dalle prime call: la piattaforma è stata presentata in modo...
Ho apprezzato l'onestà emersa sin dalle prime call: la piattaforma è stata presentata in modo chiaro ed esaustivo, senza fastidiosi push all'acquisto.
Ad oggi non c'è stata una richiesta di assistenza che non sia stata evasa tempestivamente.
Pros
L'assistenza è stata puntuale ed esaustiva in tutte le fasi del processo decisionale così come nel successivo set up e nella gestione. La piattaforma è personalizzabile, intuitiva. Impagabile il poter comunicare agli utenti che possono gestire la community come una web app.
Cons
Il sistema è in fase di crescita, nuove funzioni sono benvenute.
