Doctible Reviews

The thing I like most is that we are getting obvious reactions and communication back from our patients when we send email campaigns, text messages and now as we implement using the Payment Collector we are seeing action.

The interface with MediTouch didn't pull the phone numbers in the correct order. There were a few things that I didn't understand regarding the way the system thinks or interacts with our emr that I figured out as we went along.

Once you set up everything, you can pretty much sit back and watch your reviews come in. Auto responses are great; they keep you HIPAA compliant, and it gives you opportunity to reach out to unhappy patients.

In my last practice, I set this up as automatic. When I brought my current practice on, I was told the automatic release was no longer an option. I was able to talk them into doing the automatic feature.

Success of online review presence. Helped get us to a 5 star review for Google and Facebook.

Ease of patient management. It is not as user friendly or we are simply not trained well enough on the functions.

The product is inexpensive than better known alternative companies but for a reason. They cannot deliver. Buyer beware.

This company offers poor integration with practice management software. They are unable to read an existing schedule and will send review requests to patients with unconfirmed appointments and to patients who didn't actually present for treatment. I asked to not have any review requests sent during the time that my office was closed for routine care and only providing emergency treatment. Doctible did not honor this request, but began sending review requests immediately after my training was completed. They sent requests to patients whom we had contacted to reschedule their appointments because we were still closed during the COVID-19 Pandemic. I was told during the onboarding and training that requests would be sent once the appointment was marked as completed. This was an untruth. Doctible has no true integration and cannot read any aspect of a schedule and will send requests to any name on the schedule regardless of the status of the appointment. They even sent requests to new patients who had never been to the office. Additionally, their campaign feature is lacking in its capabilities. The user cannot attach a file or prepare a document that can be saved and attached to send as a mass email. I honestly do not understand what the worth or value is of this company.

THE FEATURE I LIKE THE MOST IS A TIE FOR TEXT MESSAGE REMINDERS AND THE PATIENT REVIEWS. THIS HAS GENERATED SO MANY ONLINE LEADS FOR US! AND TO SEE THE BEAUTIFUL FEEDBACK OUR PATIENTS HAVE FOR US IS IN ITSELF SUCH A GREAT Tool.

TRUTHFULLY WE DON'T HAVE ANY CONS. WE LOVE THIS Product

Integrates with my E.H.R. software database (ChiroTouch) and will send a email to my patients asking for a honest review. If I get 4 or more stars it will give them the option to post to Google, Yelp, etc... It they give 3 stars or less it immediately shoots me a email so I can call the patient and address their concerns, before it is sent to the Google or Yelp!

After posting the 4 or 5 star review to Google or Yelp... It needs to have ALSO have the option to post the review to Instagram/Facebook with "one click of the button..."

I love the simplistic fashion in which our patient surveys are quick and easy for them to use and for our team to use. It has helped us with our reviews, receiving more raw feedback and the website messenger has helped with our community and patients inquiring about us and our services to give people options. This has helped with those who aren't fond of phone calls anymore.

The software had opened us up or made us possibly have issues with malware/viruses but Doctible seemed to have acted quickly and moved forward to take care of the issue.

Gave us option of who to send reviews to, ease of use for our customers

It was an extra job to do daily, but it is a good benefit for what it does. I would reccommend it to our friends.

This software is not only user friendly it is also customizable to fit the needs of our practice.

There is really nothing negative to say about this software.

I enjoy that Doctible works in the background and I don't have to monitor it daily.

Nothing I can think of that I do not like about Doctible.

It is simple to use and the effectiveness is high because almost everyone reads text messages.

The fact that we cannot customize emails.

The ease of texting w/patients and the Google Reviews - our reviews went from 20 to 72 within 2 months! I also like that the texts display the practice phone number, and the reminder texts are minimal so patients don't get overwhelmed

We would really like patient recall - if a patient hasn't been seen in 3-4 weeks an automatic text and/or email would be sent to them

I like that their software is customer friendly. Patients are more likely to give a review. It as easy at as a click of a button. I like that if there is a less then steller review you have the opportunity to deal with it before hand. If I receieve 3 stars I contact the patient to see what we could have done better. The one thing is if we get a 3 star which is rare I think automatically something didn't go well. When contacting the patient it usually is patient perspective and a 3 is generally great to them.

I have not had any issues with their software going on 3 years.

Doctible has enabled us to connect with our patient in many new ways.

We are able to send patient reminders, which has drastically decreased our No Shows leading to better patient care and happier patients.

Patients are able to rate their experience after their appointment . This enables us to know what we are doing well, but more importantly where we can improve. By knowing what we can do better, it allows us to delivery a higher level of care and service in real time.

We have also recently implemented an AI Chatbot to our website powered by Doctible. This allows us to have another means of communication with our patients to help free up the front staff to help our patients who are in person.

Doctible has assisted us in delivering a higher level of service while also helping us to increase revenue.

We wish there were more options as to when you can send out patient reminders but we have been told by Doctible that this is currently in the works.

Simplicity. Multiple users may be added.

The frequency in which the software checks for updates in schedule, which is too short at 1 hour.

This software is very user friendly. Easy to set up and use!

All is great! There is nothing not to like!

How easy it is for people to leave a review.
The texting to confirm appointments is easy and effective.

Would have like to have been able to change contact phone numbers to update as needed.

I find it so easy to use. I can pick and choose who I want to receive reviews and then also pick and choose which ones to post!

I can't think of anything that I do not like within the features we use.

The ease of contacting patients who may not be available by phone is incredible! Texting is the new wave at this time and it saves my staff having to call the patient, rather sending a quick text is much more efficient.

Not being able to see email results like you would for a constant contact campaign. I’d like to know who got sent emails rather than texts. Vise Versa

User and patient friendly in a fast paced world.

I have been working with the software for a short time (a few months) at this point the only drawback I see is the inability to connect with our scheduling system, Revolution (REV) .

How easy it is to use. Great customer service.

I wish people didn't have to have a google account in order to leave a google review but we understand this isn't your fault.

Getting reviews for our office has never been easier. Doctible sends a request for our patients who have had appointments, to write a review and then Doctible posts those reviews on Google. We have never gotten so many reviews on Google until we enlisted Doctible.

Can not think of anything I disliked about the software

It generates reviews all the time. We have gained hundreds since implementing.

There are no cons I can perceive. Always concerned about prices going up like anything.

The easy to use software and instant communication with our patients has been fantastic. In the current society environment, clear communication with our patients is a must! I have received wonderful customer support with any questions I have had. I highly recommend Doctible.

I do not have any dislikes with Doctible.

Doctible simplifies the process for patients to write reviews on sites such as Google and Facebook which makes it easy for offices to increase the number of quality reviews they receive from patients.

We so far have no cons since we started using Doctible.