RXNT Reviews

Excellent customer service, easy to use, comprehensive EHR, staff is responsive to individual needs or difficulties. This company was out in the forefront in the e-prescribing climate. Have been e-prescribing controls lightyears before this was available to majority of physicians in my area because of RxNT's foresight. Truly cutting edge in this very important area of my practice.

Minor issues which company addresses and attempts to improve over time to improve over time.

For the most part all the modules work well together and makes it easy to find information between the modules.

Reports and queries could have more options to choose from. I would also like to see the ability to show the insurance care in the billing module so that certain insurances could be billed out together by grouping them instead of opening up each one individually. Would also like the ability to change or delete the Park Encounters grouping names. Encounters from the EHR should not be allowed to be released when still in Draft form. Dx codes from the Encounter should all pull over to the claim. System should warn when a duplicate encounter is created in the EHR and the billing, or if a patient cancelled or rescheduled appointment, a claim should not be allowed to be created.

I like that the program is cloud based and can log in from anywhere.

Misled into thinking RxNT would transfer our existing patient information and health history. After we signed on, we were told it would be an additional $3k. Our compounded scripts aren't being received by other pharmacies. Live chat stopped working for us after the first few weeks. We kept receiving "too busy try again later" notices. Our prescription issue still isn't resolved and have been waiting for [SENSITIVE CONTENT HIDDEN] to respond/solve via email for over a month. We are basically overpaying for e-script service because we cant successfully use the other functions.

The prescribing software is the best I've ever used. The prescribing software is easy to use and very efficient. During the early stages when electronic prescribing became a requirement in my state, my sales representative, Kelsey was instrumental in resolving problems with my token. When my token was not working,, Kelsey quickly made arrangements for another token to be mailed to me. She made sure the process was seamless. Kelsey has always made herself available to answer my questions without having to play phone tag which is what I experienced with other problems vendors.

I wish the manual for the medical records portion was more detailed. I am still struggling with finding the time to schedule a tutorial but am so satisfied with the prescribing software that I am determined to schedule a tutorial so I can begin using it fit all of my patients. .

Very user friendly. Easy to navigate. Keeps important information in one place.

Updates can be a bit difficult to manage at first there are rarely instructions or directions with the new updates it’s a trial and error.

Cost for available services / features is great. Prescribing app is FANTASTIC - can send refills or new prescriptions easily from phone, and also see any signed notes if you have questions to consult before prescribing.

Notes - many drop downs, and hard to scroll between drop downs, rather than being broken up into sections on side bar that you can easily click through.

The ease of charting and writing prescriptions

The chart notes aren’t available on the mobile app

A highly intuitive system with excellent connectivity. Data entry is easy and instructions are clear. Support services are prompt and always helpful and polite.

NONE except for poor support availability outside business hours. Althouh the weekend recording states that emergent issues can be addressed there are no instructions as to how to indicate an emergency situation exists. A message I left on a weekend indicating the need to resolve an emergency situation was not answered until Monday, the first business day.

Integration with insurance companies seamless. A prescription dialogue can be saved to personal file, and a search can be used for all medications on the profile, and with the click of one button, the search can be narrowed to personal prescriptions. Updates in this regard have been helpful. Merging patient feature is useful.

After an update, difficult to locate editing tools.

The layout is OK at best and is modifiable but that takes time.

The list is too long. There are endless glitches, it is web-based and incredibly slow. Whenever you're using/working don't worry, NO help will be available.

We love how it is easy to use. You can also customize what you would like to see on your screen so you are not overwhelmed. They are always updating with the times. They use a lot of colors but for someone who is color blind, they still make sure everything is in writing, unlike some other users. We love that you can use it anywhere and also offer a phone version so you can be out of the office and still get what you need sone.

I do wish that the 3 tabs talked to each other better regarding notes
I wish in the insurance option we could add if they have a deductible, co-insurance, and or copay and not just in the EHR option.

Easy to install, easy to use. I am an admin who takes the messages off our Prescription Refill recorded line and enters them to the four doctors' pending Rx lists. I use RxNT E-Rx every day and almost all day! There have been a few small glitches, but RxNT has worked quickly to resolve them.

As the person who enters prescriptions for multiple MDs, I have run into one issue. I you happen to forget to change the 'writing as' doctor before entering scripts for a particular patient, you cannot change the name and keep the info you have already entered. It's not a big deal for one script, but if you have entered multiple scripts or dose changes or new medications, and then realize you have done so under the wrong doctor, you lose all that info when you change the 'writing as' doctor.

I have sent my idea to the RxNT development team and hope they are able to change this.

There is one worker that is known as Nate, that does my templates and he seems to be direct and honest, which I highly appreciate.

They are frequently glitchy, with error messaged, unable to address issues, wait time for resolution is days to weeks, I am still waiting on some changes to templates they are not able to do because of issues with the system.

The ease of use and clarity are superb and well executed.

One of our least favorite modality is the inability to merge same patient accounts. After 2 calls and chat online with a rep- it still does not work.

Easy to use features, rxnt staff are helpful

Sometimes the system can be slow or preferences are hard to change

CLAIM SENDING OPTION IS SIMPLE. E SCRIPTS WORK WELL.
The DASHBOARD is a convenient feature that we find helpful .

Too much time wasted with extra clicks. Inability to create simple custom reports. Many of the PM reports are useless and require much added time to create something that is useful. Once created, system is unable to save the template for future use as other programs do.
Lack of available , useful information on the schedule screen leads to more multiple clicks for simple items such as copays.
Constant browser spinning, constant re-sign ins from screen to screen. Overload of of system errors bog down production.
Although this product has potential, it is still in it's infancy in terms of being useful. Spell check would help improve the professional look as well. Staff is often unavailable immediately for help.

Ease of use, the program s very easy to use and navigate between tabs.
Customer service is always personalized to our particular needs.

Functionality and easy to use, willingness of customer service to assist and solve issues that arise. Everyone we have had the pleasure of speaking too is always very pleasant and willing to assist with whatever issue we may have.

Easy to use
Remembers the medications that you use most commonly
Keeps track previously prescribed medications for each patient
Can be used on Windows, Mac, iPhone, iPad, and Android cellphone
Best ePrescribing software that I’ve used

Need sufficient memory on a desktop to run smoothly

I've used a variety of EHR for 30 years and there are some terrible programs out there, not this one.
It seems to cover our basic needs from surgeons to therapists. That makes the data fairly seemless.

Scheduler: First the appointments are not color coded. I can't glance at the schedule and see when I have a new patient, I have to read every appointment.
There's another window to fill out when you schedule an appointment, this is clunky and not needed.
It takes multiple steps to schedule a patient, I can't drag times around easily.

RXNY is so easy to use. I can send of a script in no time and not miss time with family after hours or slow down my day to day work. Easy to access time I last sent in script for patient. I am so thankful for RXNT

Would like to be able to customize especially for pumps that require a different drug concentration than what is listed

It is easy to set up, the installation staff are knowledgeable and competent. I can call this up in the office, at home, or on the phone to prescribe and renew prescriptions

Some features are not quite as intuitive as one might like. Took a little while to figure out how to do certain tasks. Now, it flows flawlessly

Software is intuitive and user friendly.

I would like to have feature which will inform pharmacy that medication was stopped. Possibly I am not aware of the correct way ( or existing way) of doing it.

Ease of use

The recent changes made to the program. In the past I could easily change from the screen with the Rx's I had just sent back to my Encounters screen. I always enter all Rx's I am sending in Encounters as well as having them in the recent Rx's sent. I was able to see both screens at the same time and even scroll down to Rx's sent in past months while keeping my Encounter on the same screen. Now I must write by hand the Rx's I've just sent in in order to also record them in the Encounter section. Why did someone spoil a good thing??

Use of the electronic prescriptions gives security on the HIPAA and consistent adherence on the patients medication current and previous records.

have not use the EHR part of the program to date.

The customer support/service is the best I've encountered in the EHR/PM program industry. It's an American based company so there is no language barrier when talking to support which is a big plus in my opinion. Their prescription history access is top notch and a very important feature in today's world.

The reports have left us wanting more, for practices with PA's, NP's or locum tenem's tracking their individual productivity and financials is a challenge. Merging can be a real issue, impacting all areas of the program from chart entry to payment posting. Time zone's appear to be a challenge, if you're not in Maryland it may become 'tomorrow' a little sooner than usual.