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375 Reviews
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Out in front in meeting EHR mandates. Great bang for the buck. Great customer service.
Reviewed on 2021/11/02
Have used this software since 2012 or so, I think that says it all!
Pros
Excellent customer service, easy to use, comprehensive EHR, staff is responsive to individual needs or difficulties. This company was out in the forefront in the e-prescribing climate. Have been e-prescribing controls lightyears before this was available to majority of physicians in my area because of RxNT's foresight. Truly cutting edge in this very important area of my practice.
Cons
Minor issues which company addresses and attempts to improve over time to improve over time.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Nice, complete package
Reviewed on 2021/11/30
Pros
For the most part all the modules work well together and makes it easy to find information between the modules.
Cons
Reports and queries could have more options to choose from. I would also like to see the ability to show the insurance care in the billing module so that certain insurances could be billed out together by grouping them instead of opening up each one individually. Would also like the ability to change or delete the Park Encounters grouping names. Encounters from the EHR should not be allowed to be released when still in Draft form. Dx codes from the Encounter should all pull over to the claim. System should warn when a duplicate encounter is created in the EHR and the billing, or if a patient cancelled or rescheduled appointment, a claim should not be allowed to be created.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
LOST PRESCRIPTIONS & DELAYED SUPPORT
Reviewed on 2021/04/20
Hate it. Maybe if someone could fix one of our issues or actually call us it would be a different story.
Pros
I like that the program is cloud based and can log in from anywhere.
Cons
Misled into thinking RxNT would transfer our existing patient information and health history. After we signed on, we were told it would be an additional $3k. Our compounded scripts aren't being received by other pharmacies. Live chat stopped working for us after the first few weeks. We kept receiving "too busy try again later" notices. Our prescription issue still isn't resolved and have been waiting for [SENSITIVE CONTENT HIDDEN] to respond/solve via email for over a month. We are basically overpaying for e-script service because we cant successfully use the other functions.
Reasons for Choosing RXNT
Wanted a software that was all inclusive. Billing, patient notes, e-script service, p-force serviceSwitched From
CollaborateMDReasons for Switching to RXNT
cost effective.- Industry: Mental Health Care
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best experience to date!
Reviewed on 2017/07/03
My sales representative, Kelsey is the best sales professional I have ever worked with. I've been using the prescribing software for many years and Kelsey has always been responsive in a prompt manner and quickly resolved any problems I experienced.
Pros
The prescribing software is the best I've ever used. The prescribing software is easy to use and very efficient. During the early stages when electronic prescribing became a requirement in my state, my sales representative, Kelsey was instrumental in resolving problems with my token. When my token was not working,, Kelsey quickly made arrangements for another token to be mailed to me. She made sure the process was seamless. Kelsey has always made herself available to answer my questions without having to play phone tag which is what I experienced with other problems vendors.
Cons
I wish the manual for the medical records portion was more detailed. I am still struggling with finding the time to schedule a tutorial but am so satisfied with the prescribing software that I am determined to schedule a tutorial so I can begin using it fit all of my patients. .
- Industry: Hospital & Health Care
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
One of the best software out there
Reviewed on 2021/11/19
I was never given any training on an RXNT just a few forms on how it runs but no one to even go to to learn how to navigate it learning to navigate it was all trial and error but once I learn the system it was very easy to use very user-friendly I love being able to look back and see past Scripps the interactions pop up easily without having to look for an interaction checker
Pros
Very user friendly. Easy to navigate. Keeps important information in one place.
Cons
Updates can be a bit difficult to manage at first there are rarely instructions or directions with the new updates it’s a trial and error.
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Psychiatry Private Practice
Reviewed on 2021/04/18
RxNT has been a nice change from my old EMR overall! Price is low, and having a phone app is key. Prescribing refills between appointments, last minute Rx changes after patients call in with a problem, and prescribing stimulants, are all much easier now! The key features I need to keep my practice moving have improved.
Pros
Cost for available services / features is great. Prescribing app is FANTASTIC - can send refills or new prescriptions easily from phone, and also see any signed notes if you have questions to consult before prescribing.
Cons
Notes - many drop downs, and hard to scroll between drop downs, rather than being broken up into sections on side bar that you can easily click through.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great EMR
Reviewed on 2021/11/29
Pros
The ease of charting and writing prescriptions
Cons
The chart notes aren’t available on the mobile app
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy and accurate
Reviewed on 2017/04/30
Well worth using
Pros
A highly intuitive system with excellent connectivity. Data entry is easy and instructions are clear. Support services are prompt and always helpful and polite.
Cons
NONE except for poor support availability outside business hours. Althouh the weekend recording states that emergent issues can be addressed there are no instructions as to how to indicate an emergency situation exists. A message I left on a weekend indicating the need to resolve an emergency situation was not answered until Monday, the first business day.
- Industry: Health, Wellness & Fitness
- Company size: 10 000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
RXNT Review.
Reviewed on 2021/11/19
Faster ability to "write" prescriptions.
Pros
Integration with insurance companies seamless. A prescription dialogue can be saved to personal file, and a search can be used for all medications on the profile, and with the click of one button, the search can be narrowed to personal prescriptions. Updates in this regard have been helpful. Merging patient feature is useful.
Cons
After an update, difficult to locate editing tools.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Using RXNT
Reviewed on 2022/02/06
I've been in the medical business for 30 years and have watched EHR evolve and have worked on many systems both big and small. By leagues RXNT is the worst I have ever come across. Even if they pay you, do NOT use this system.
Pros
The layout is OK at best and is modifiable but that takes time.
Cons
The list is too long. There are endless glitches, it is web-based and incredibly slow. Whenever you're using/working don't worry, NO help will be available.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A guarantee
Reviewed on 2020/11/12
I think that RXNT has everything you could need. The staff is always on board to help if you have any problems.
Pros
We love how it is easy to use. You can also customize what you would like to see on your screen so you are not overwhelmed. They are always updating with the times. They use a lot of colors but for someone who is color blind, they still make sure everything is in writing, unlike some other users. We love that you can use it anywhere and also offer a phone version so you can be out of the office and still get what you need sone.
Cons
I do wish that the 3 tabs talked to each other better regarding notes
I wish in the insurance option we could add if they have a deductible, co-insurance, and or copay and not just in the EHR option.
Alternatives Considered
athenaOneReasons for Switching to RXNT
They are a local business and had the most potential.- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
E-Rx : Easy to install, easy to use
Reviewed on 2021/11/18
Our experience has been excellent. Easy to install, easy to use, very good customer service. My Project Coordinator [SENSITIVE CONTENT] has been very very responsive and a huge help with big and little issues. She always responds to me.
[SENSITIVE CONTENT] is the best!
Pros
Easy to install, easy to use. I am an admin who takes the messages off our Prescription Refill recorded line and enters them to the four doctors' pending Rx lists. I use RxNT E-Rx every day and almost all day! There have been a few small glitches, but RxNT has worked quickly to resolve them.
Cons
As the person who enters prescriptions for multiple MDs, I have run into one issue. I you happen to forget to change the 'writing as' doctor before entering scripts for a particular patient, you cannot change the name and keep the info you have already entered. It's not a big deal for one script, but if you have entered multiple scripts or dose changes or new medications, and then realize you have done so under the wrong doctor, you lose all that info when you change the 'writing as' doctor.
I have sent my idea to the RxNT development team and hope they are able to change this.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Glitchy, Unreliable with limited customer support for issues
Reviewed on 2022/11/16
Overall, it is mediocre at best. Customer support is not available, you can certainly email them and get a standard reply back. It takes days to weeks to get resolutions, and even after saying it should be better and me saying it is not, they close ticket after ticket n which I was letting them know the system is slow and not functioning well. Down time is terrible, and the fact we did not have paper copy of templates to utilize so when system was down we could continue to see patients was odd to me.
Pros
There is one worker that is known as Nate, that does my templates and he seems to be direct and honest, which I highly appreciate.
Cons
They are frequently glitchy, with error messaged, unable to address issues, wait time for resolution is days to weeks, I am still waiting on some changes to templates they are not able to do because of issues with the system.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
RXNT Evaluation
Reviewed on 2021/11/18
Pros
The ease of use and clarity are superb and well executed.
Cons
One of our least favorite modality is the inability to merge same patient accounts. After 2 calls and chat online with a rep- it still does not work.
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rxnt
Reviewed on 2021/11/18
Pretty good
Pros
Easy to use features, rxnt staff are helpful
Cons
Sometimes the system can be slow or preferences are hard to change
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
MULTIPLE CLICKS AND SPINNING SCREENS WATE VALUABLE TIME
Reviewed on 2017/11/26
Pros
CLAIM SENDING OPTION IS SIMPLE. E SCRIPTS WORK WELL.
The DASHBOARD is a convenient feature that we find helpful .
Cons
Too much time wasted with extra clicks. Inability to create simple custom reports. Many of the PM reports are useless and require much added time to create something that is useful. Once created, system is unable to save the template for future use as other programs do.
Lack of available , useful information on the schedule screen leads to more multiple clicks for simple items such as copays.
Constant browser spinning, constant re-sign ins from screen to screen. Overload of of system errors bog down production.
Although this product has potential, it is still in it's infancy in terms of being useful. Spell check would help improve the professional look as well. Staff is often unavailable immediately for help.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EXCELLENT
Reviewed on 2017/04/06
In general we are very happy with RxNT, and the support ans assistance we receive always with a smile. Every issue we have ever had has been addressed in a timely manner and resolved quickly.
Pros
Ease of use, the program s very easy to use and navigate between tabs.
Customer service is always personalized to our particular needs.
Cons
Functionality and easy to use, willingness of customer service to assist and solve issues that arise. Everyone we have had the pleasure of speaking too is always very pleasant and willing to assist with whatever issue we may have.
- Industry: Medical Practice
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent ePrescribing Software
Reviewed on 2019/04/17
I’ve used RxNT for years and it just works. Simple to use, sends prescriptions to all pharmacies that I have tried to find, never had a single prescription that was not sent perfectly
Pros
Easy to use
Remembers the medications that you use most commonly
Keeps track previously prescribed medications for each patient
Can be used on Windows, Mac, iPhone, iPad, and Android cellphone
Best ePrescribing software that I’ve used
Cons
Need sufficient memory on a desktop to run smoothly
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 2.0 /10
Clunky
Reviewed on 2021/03/09
My staff is very unhappy that it's clunky and counterintuitive.
Pros
I've used a variety of EHR for 30 years and there are some terrible programs out there, not this one.
It seems to cover our basic needs from surgeons to therapists. That makes the data fairly seemless.
Cons
Scheduler: First the appointments are not color coded. I can't glance at the schedule and see when I have a new patient, I have to read every appointment.
There's another window to fill out when you schedule an appointment, this is clunky and not needed.
It takes multiple steps to schedule a patient, I can't drag times around easily.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of RXNT
Reviewed on 2021/11/18
Pros
RXNY is so easy to use. I can send of a script in no time and not miss time with family after hours or slow down my day to day work. Easy to access time I last sent in script for patient. I am so thankful for RXNT
Cons
Would like to be able to customize especially for pumps that require a different drug concentration than what is listed
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Satisfied
Reviewed on 2021/11/20
Simple excellent. Good value for the money, well built software solution
Pros
It is easy to set up, the installation staff are knowledgeable and competent. I can call this up in the office, at home, or on the phone to prescribe and renew prescriptions
Cons
Some features are not quite as intuitive as one might like. Took a little while to figure out how to do certain tasks. Now, it flows flawlessly
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great system, reliable and user friendly
Reviewed on 2021/11/19
I am using RXNT for a few years. I never had any disappointment with the system, and never looked for other systems.
Pros
Software is intuitive and user friendly.
Cons
I would like to have feature which will inform pharmacy that medication was stopped. Possibly I am not aware of the correct way ( or existing way) of doing it.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FANTASTIC TECH SUPPORT
Reviewed on 2016/10/27
Whenever I have encountered a technical problem with RxNT I call tech support. The personnel in that department usually are aware of the problem, have the solution at hand and can resolve the issue within minutes if they hadn't done so even before my call. Today's issue was far more complex and the technician stayed with me on the phone for nearly an hour walking me step by set through the process I had to follow until the program was again running flawlessly. Whenever I am blogging on medical websites I use every opportunity to educate other physicians about RxNT and the fantastic support provided.
Pros
Ease of use
Cons
The recent changes made to the program. In the past I could easily change from the screen with the Rx's I had just sent back to my Encounters screen. I always enter all Rx's I am sending in Encounters as well as having them in the recent Rx's sent. I was able to see both screens at the same time and even scroll down to Rx's sent in past months while keeping my Encounter on the same screen. Now I must write by hand the Rx's I've just sent in in order to also record them in the Encounter section. Why did someone spoil a good thing??
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
eRx
Reviewed on 2021/11/18
Consistently clear and expedient with excellent support staff.
Pros
Use of the electronic prescriptions gives security on the HIPAA and consistent adherence on the patients medication current and previous records.
Cons
have not use the EHR part of the program to date.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
RxNT has what it takes
Reviewed on 2016/10/10
We chose Rxnt after reviewing many EHR/PM programs. We felt it offered the most features for the lowest cost. We are pleased with the flow of patient charting to billing/payment posting. The platform is stable and we haven't had downtime. The tab format in the EHR is easy to move through for patient documentation. Claims are easy to prepare and send, ERA's are easy to post and review.
Pros
The customer support/service is the best I've encountered in the EHR/PM program industry. It's an American based company so there is no language barrier when talking to support which is a big plus in my opinion. Their prescription history access is top notch and a very important feature in today's world.
Cons
The reports have left us wanting more, for practices with PA's, NP's or locum tenem's tracking their individual productivity and financials is a challenge. Merging can be a real issue, impacting all areas of the program from chart entry to payment posting. Time zone's appear to be a challenge, if you're not in Maryland it may become 'tomorrow' a little sooner than usual.