RXNT Reviews

The customer support/service is the best I've encountered in the EHR/PM program industry. It's an American based company so there is no language barrier when talking to support which is a big plus in my opinion. Their prescription history access is top notch and a very important feature in today's world.

The reports have left us wanting more, for practices with PA's, NP's or locum tenem's tracking their individual productivity and financials is a challenge. Merging can be a real issue, impacting all areas of the program from chart entry to payment posting. Time zone's appear to be a challenge, if you're not in Maryland it may become 'tomorrow' a little sooner than usual.

ease of use once you have all info loaded in

it doesn't work with some browsers.

easy to use, good customer service, token available for the providers for e-scribing makes things much easier.

very basic look in the EHR, needs an updated function in that section but it has possibilities.
integration is difficult

RxNT's mobile app allows for efficiency and optimal patient care. Saves patient meds for easy refills.

Occasionally just loses a patient's data, and can sometimes be difficult to navigate. Employee set up a little cumbersome.

The Charge capture app is amazing for doctors office to transfer there notes and dx codes easily to the billing company!! The flow of creating a claim and sending it out to be billed is so easy!

Wish I could get quicker call backs from the customer service team! as well as making the scheduling app bigger on the screen!

This product was very easy to learn. It has scheduling, e-prescribing, rx history, encounters and vital tracking all on easy to view tabs. It really does have everything to help a practice run smoothly.

There is nothing that I am unhappy. I have been a satisfied customer for 4+ years and would not think to change.

I can say many pros on using RxNT , It so innovative they are so responsive you can email them and just wait for several minutes for there reply , The program it self is so great , you don't need to be an IT expert to navigate it , I love this product so much.

The only cons I see is its getting slower once you log out and log in again your account but overall this product is GREAT ! I don't any complaints using it.

Price point, easy of use, prescriptions produced fairly easily, clinicians tend to say the product works well for psychiatry.

RxNT does not integrate with primary care and Profiler EHR/EMR. The system is more ancillary and will likely be eliminated by Dr. First with Profiler EHR that integrates well with Profiler.

I came into an office that was still living in the 90's, and only did the schedule on a computer system. Everything else was by paper, charts and scripts etc. We were finding that RxNT was easier and CHEAPER to escribe scripts then it was to write paper scripts for our patients. Easy to use interface and great support when needed.

I've tried several times to get the diagnostic codes to be uploaded so we can chose them from the drop down but support always sends me to voicemail and gets back to me at the worst times in my schedule

Cost is the only redeeming factor, along with bundled payment system

Difficult to set up billing properly, still issues after 2 years, EMR is not intuitive and incessantly and unnecessarily difficult. Extremely glitchy. Poor overall

For the most part it is user friendly! when i needed to send in a prescription for a patient to a late at night pharmacy i was concerned there would be a lag when sent to the pharmacy. But after i submitted i waited only a couple minutes and called the pharmacy and they had received it and were working on it.

There are several screens to click through so it's not as easy as i would like it to be.

Simple, easy to use (intuitive). Great customer support.

Not yet

easy to use great company and easy to work and delivers sound integrated system which is compatible with my revolution ehr have used daily for years and keeps getting better

screens are fixed

The e- prescription application is simple to use, rarely has a glitch- and on the rare occasion- the support team has been excellent. Further, it has an app so not everything needs to be done on my browser. If I could keep using the e-prescribe on Rxnt forever, then I would. But I have been unable to use the other features of the medical record- and I need an integrated system.

The medical record is very difficult to figure out. I don’t believe I have after almost 2 years. The system (as to my understanding) is not as user friendly as I would want. Again, I want integrated prescribing, records, and connected scheduling billing.

Easy to use and send Rx - integrates with our EHR well

inability of us to see other medications prescribed by other providers when patients don't know their own medications

Easy to review prior precriptions. Customer service fast and responsive. Works great from my iPhone. Easier to enter new patients on computer.

A few drugs are difficult to find or not in the database

Easy to set up and visually appealing. Support staff available to help with training.

A few key features are missing or difficult to understand

ease of use

Need more support on Saturday

Efficient ease of use.

none

Awesome product! Very cheap and good value

Not easy to navigate and had some trouble with schedule different encounters

Easy to learn how to use. Simple layout and user friendly software. Helpful and friendly support that comes free and unlimited.

Frequent glitches. Support staff is usually very busy and has to schedule callback. Eligibility verification feature is a disappointment. Integrated clearinghouse is terrible.

easy to use, fast, I like the formularies, and I feel customer service has been helpful the few times I've been in contact with them

if a formulary is unknown I still may get calls from pharmacy and need to change Rx

Easy to search for patients and to add new patients.

Slow to process sometimes. I do not like how I have to go back to the main menu to check if a prescription has processed.

I like the live support and the intelligence of the agents

The graphics could be more pleasing and more easily organized