Process360 Live Reviews

Process360 Live

4.7 (36)
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Transform Process Into Advantage

Overall rating

4.7 /5
(36)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.6/5

100%
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36 Reviews

Kelly
Kelly
Overall rating
  • Industry: Broadcast Media
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Tool that grows with your organization

Reviewed on 2018/12/22

Great partnership to help us be successful.

Great partnership to help us be successful.

Pros

This tool grows with your process maturity, yet is very easy to use from the beginning to help gain adoption. More flexible than other BPMN tools to create your diagrams.

Cons

It would be helpful if there was better integration between the desktop and web versions of the software.

Response from iGrafx

Kelly - Thank You so much for the great review and for your support of iGrafx. You will be happy to know that v17.5 (releasing on Jan 2) will provide even greater integration between the client and web.

Anuj
Overall rating
  • Industry: Management Consulting
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iGrafx is the face of business process transformation for enduring value which lasts forever !

Reviewed on 2022/06/30

iGrafx is one of the most suitable and ideal solution for increasing efficiency of business...

iGrafx is one of the most suitable and ideal solution for increasing efficiency of business processes and enable strengthened business process management through bringing in process enhancement and quality assurance. It is strongly connected to RPA and Six Sigma and Lean model to extract business efficiency to most desired level.
It is one of the most convenient and remarkable solution which is widely known in the market and have more good feedbacks already recorded.

Pros

Business process transformation for creating sustainable values for users and other involved stakeholders.
Long term business advantage and sustainability is gained.
Detailed process analysis and robust optimization of business resources.
Improved business performance and strengthened productivity.
Bringing efficiency and compliance in business process through inclusion of RPA and Six sigma etc.
iGrafx brings process agility and helps in bringing the expense to lowest by increasing the productive outcome. Overall process efficiency enhancement through increased ROI

Cons

We need more customized features and process modules which can fit perfectly with our aligned business objective and goal.
The costing/pricing model should be based on SaaS and PaaS mode only

Alternatives Considered

HOPEX Platform, Mavim and ADONIS BPM Suite

Reasons for Switching to Process360 Live

iGrafx was chosen over numerous other alternatives as we loved their demo at the first place. Their business team was quick and highly knowledgeable. We loved the presentation and it was a good to go business proposition for us. They offered good discounts to us and further discounts on renewal of the same after an year. Overall, a good business interaction with better opportunities to collaborate and grow.
George
Overall rating
  • Industry: Oil & Energy
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Great flowcharting software

Reviewed on 2020/04/06

I mostly use igrafx for business process modelling. For that it's very good and it's quick to...

I mostly use igrafx for business process modelling. For that it's very good and it's quick to develop a workflow chart.

Pros

I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

Cons

The symbol library is pretty limited, e.g. hard to find right symbols for electrical diagrams. Process modeling is fairly complex and the help features are a bit limited.

Alternatives Considered

Visio

Reasons for Switching to Process360 Live

iGrafx has simply better flowcharting features, especially as it pertains to the visual appearance of flowcharts. It also allows one to develop simulation models which is sometimes valuable.

Response from iGrafx

Thank You George for your review. We heard you and are consistently looking for ways to improve our help files and tutorials. The latest release of iGrafx contains more detail and useful videos that provide instruction on some of the more widely used functions of iGrafx. Additionally, soon we will be releasing a new virtual training system to allow users to take courses on-demand.

Thank you for your continued use and support of iGrafx.

Nicolas
Overall rating
  • Industry: Investment Banking
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iGrafx is great for meeting the requirements of the regulation standarts

Reviewed on 2020/11/30

iGrafx works great for us to meet regulatory compliance requirements with their great software and...

iGrafx works great for us to meet regulatory compliance requirements with their great software and the great support team with an extensive knowledge on the features and capabilities of their product.

Pros

iGrafx provides us end to end solution infrastructure for in-company cloud deployment, risk and standards compliance in a scalable way. Their support team is maybe not fast to response but when they return they are extremely professional in their approaches to problem solution with a great expertise on the features of the product.

Cons

Support team is not fast to response to the problems that we are reporting them. Their knowledgebase which is present in their website should be improved with video tutorials. Shape and icon library, process maps visuals should be improved and local to cloud synchronization performance should be improved.

Alternatives Considered

Diligent One Platform

Reasons for Choosing Process360 Live

iGrafx was more compatible with meeting the regulation standards of our company.

Switched From

HSI Donesafe

Reasons for Switching to Process360 Live

iGrafx's pricing plan was more reasonable for us.

Response from iGrafx

Thank you Nicolas for your support and use of iGrafx. We also appreciate your candor about support response times. Support of our customers is something we definitely take very seriously and will look into.

Kurt
Overall rating
  • Industry: Food Production
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

iGrafx Process for Six Sigma

Reviewed on 2020/03/30

I've enjoyed the software and have had an overall positive experience with it. I use it when...

I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.

Pros

I like the ability to turn a process map into an actual simulation.

Cons

There is a lack of good training on simulation. I took the training you provide, but there was not enough "meat" to the training. I tried to perform, what I thought was a simple simulation after the training and couldn't do it. I really need to find some good training for this, to get the full value out of this software.

The library of shapes and icons is lacking. Several people within our company prefer Visio for presentation value it provides and for less experienced users, they find it easier to use.

Alternatives Considered

Visio

Reasons for Switching to Process360 Live

For the simulation ability. Since I can't get good training on simulation it's hard to justify the higher cost over visio.

Response from iGrafx

Thank you Kurt for your review and honest feedback. We are sorry to hear that you did not get what was needed from your training. We would like very much to chat with you about defining a training session that is specific to the needs of your organization. Please contact us: http://ow.ly/q01p50z12JD

Stella
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iGrafx helps us to meet the requirements of various regulations

Reviewed on 2020/12/05

Pros

We use iGrafx to decrease the cost per process, increase the process efficiency, reduce the complex processes to straightforward levels and model the business processes in a simple way.

Cons

Great experience so far, nothing to mention as negative. Absolutely impressive features.

Paul
Paul
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Support for Implementation of Process-Based Management

Reviewed on 2018/12/24

4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in...

4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use.

Pros

Ease of use, focus on features and function that enable businesses to work better

Cons

We have had no issues with the installation or use of the software

Response from iGrafx

Paul
Thank You for your continued use and support of iGrafx.

Rohit
Rohit
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iGrafx is easy to use and great tool for documentation.

Reviewed on 2018/12/26

IGrafx excellent product has help our organization to build many models of the organisation quickly...

IGrafx excellent product has help our organization to build many models of the organisation quickly and effectively.The Product is simple and easy to use and it enables a wide variety of model types.

Pros

IGrafx is excellent product has help us to build many models of our organizations projects like SAP and Six sigma.

Cons

It lacks sometime in basic elements structure

Response from iGrafx

Thank You Rohit for your review and continued use of iGrafx. We would be curious to speak to you about the element structure you mention.

Verified Reviewer
Overall rating
  • Industry: Executive Office
  • Company size: 501–1,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Tool of Choice

Reviewed on 2020/10/06

It was easy to get started. Even if not using the app for a stretch of time I was able to pick up...

It was easy to get started. Even if not using the app for a stretch of time I was able to pick up where I left off with little effort.

Pros

This software was very easy to use right out of the box. Was able to quickly utilize the functions that I required with minimal effort.

Cons

Customizing my favorites. The small icons related to the action in most cases not intuitive.

Brian
Brian
Overall rating
  • Industry: Oil & Energy
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy sales process and price is excellent

Reviewed on 2018/12/13

Excellent company to work with.

Excellent company to work with.

Pros

The software was easy to implement, learn and use.

Cons

Still trying to figure out how to effectively use the shapes library and toolbar.

Response from iGrafx

Hey Brian
Thanks for the great review. We would be happy to set up some time with you for a review of the shape library and toolbar. Just let us know.

April
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incredible Process Documentation & Simulation Software

Reviewed on 2020/05/27

My iGrafx experience goes back 10 years with former employer. 50+ people in BPM team documenting...

My iGrafx experience goes back 10 years with former employer. 50+ people in BPM team documenting processes. When I left to come to my current employer (less than 800 employees) with the task to create a BPM team from the ground up, iGrafx was a MUST HAVE/DEAL BREAKER request for me to be successful with my job. The iGrafx team was and continues to be supportive of requests for information, quotes, training, issues encountered, etc. Would highly recommend iGrafx....

Pros

iGrafx software is very easy to learn and leverage for a variety of process documentation exercises. Extremely flexibility to make changes to process designs. Simulation software (Process) will provide much sought after information from which executive can make more informed decisions.

Cons

Expense required to obtain the iGrafx platform to store and version control processes. Newest Platform design includes incredible functionality that a small business with 2-4 people documenting processes would NEVER be able to utilize, yet price is way out of our price-range leaving us without a process storage solution.

Alternatives Considered

Visio

Reasons for Switching to Process360 Live

Past experience..
Susan
Overall rating
  • Industry: Government Administration
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Requirement Elicitation - superb

Reviewed on 2020/10/19

iGrafx helps me get a diverse team to focus on what the true business problem is that needs to be...

iGrafx helps me get a diverse team to focus on what the true business problem is that needs to be solved / documented so that new features can be implemented, or changes fully understood. Often I am in a meeting to help identify reporting needs, and hear new requirements or notice the business team is stalled while systems is going full-steam-ahead. I will use iGrafx to better define the business need - which helps business articulate their needs and system to modify what they planned to deliver to better meet business needs.
There have been multiple occasions (and I expect many more in the future) where system uses the iGrafx process model as their primary business requirements guide.

Pros

Ease of documenting requirements and gaining consensus from all participants, regardless of background - from C-suite to data entry clerk.
I use iGrafx as a business process modeling tool - and am able to, in real time, capture a business process (e.g., financial, call center, back-end-system processing, etc) while the team describes what they do. The ability to add swimlanes, comments and descriptive decision diamonds keeps my team engaged during the requirement gathering process. Many times I am able to get the process and requirements approved before the meeting is over, eliminating the need to have the team review and approve off-line, speeding up the requirements process.

Cons

I solely use the business processing component - and cannot comment on other features.

Response from iGrafx

Thank you for review and support of iGrafx

Steve
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CSAA Business Process Modeling using iGrafx Cloud

Reviewed on 2020/04/02

My personal experience has been fantastic. I love the features and product support. For my...

My personal experience has been fantastic. I love the features and product support. For my company, the experience has been very positive.

Pros

1). Simple for Web Diagrammers to create process diagrams.
2). The ability to associate Systems, Teams, Roles, Capabilities, Requirements, Risks/Controls and other processes to establish a total perspective of a process that goes well beyond a mere process diagram.

Cons

1). The cloud version could use built-in metrics for cycle time, defects, etc. to enable process improvement. These metrics are available as custom properties, but should be a part of the measurement scheme directly.
2). Reporting via IQL is clunky. It would be great if users had a GUI that allowed them to create reports more simply.
3). Could use a VSM template for the Cloud product
4). Could use a license that is a cross between Architect and Web Diagrammer that allows limited Architect capability such as adding process objects and content.

Lindsay
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

iGrafx Review

Reviewed on 2018/12/19

I have had a great experience with iGrafx. Everyone I have communicated with from the company has...

I have had a great experience with iGrafx. Everyone I have communicated with from the company has been extremely helpful.

Pros

1. It is easy to create flowcharts
2. There is flexibility with how to document your processes
3. The repository can store flowcharts and documents
4. There is an approval process in place
5. Document Risk and Controls

Cons

Some of the functions are not intuitive and extra guidance is needed. Currently you need to purchase consulting hours to get help. It would be nice to have more complex tutorials and how to's available for free online. Or allow the help desk to answer more complex questions.

Response from iGrafx

Thank you Lindsay for this kind review. You will be happy to know that we are currently working on an enhanced customer support portal for training and support.

Patrick
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Process for Six Sigma is great

Reviewed on 2018/12/13

Process for Six Sigma is a great piece of software that is fairly intuitive to learn. The learning...

Process for Six Sigma is a great piece of software that is fairly intuitive to learn. The learning curve is not steep yet the product is quite powerful. It is clearly a mature product because I could not think of a process scenario that would not be able to be configured in the product. The ability to define variables within the software allowed me to customize it to exactly suit my use-case with specific clients. The on-screen simulation execution is an impressive thing to show to clients.

Pros

The ability to support what-if analysis of potential process changes. Design of experiments functionality also enabled us to quickly optimize processes.

Cons

The software is great. As a consulting firm, annual product licensing can be a challenge because if I am not staffed on a project when the product is up for renewal, I don't have a way to expense the cost and the license lapses.

Response from iGrafx

Hello Patrick

We really appreciate you taking the time to leave these nice expressions and for your support of iGrafx.

It may be of interest to you that we now offer a subscription based model that may help with license expiration you mentioned. If you would like more information, please do not hesitate to contact us.

Katharina
Overall rating
  • Industry: Education Management
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very easy to use and incredibly intuitive for a BPM Software

Reviewed on 2018/12/21

My organization could easily provide a whole process landscape to all relevant people by using the...

My organization could easily provide a whole process landscape to all relevant people by using the online platform and the reporting. We soon also plan to use the Human Workflow component to make it easier for people to work in a process and provide all relevant information in standardized forms.

Pros

The easy-to-use user interface and the possibility to easily capture new processes. The object framework is very smart and really allows to display all relevant information for one process in one place.
The reporting capabilities are so easy to customize and just display everything you need to all relevant people by providing an easy web-based access.
If you want to improve a process, the simulation of iGrafx is very powerful and really helps you to test your what-if scenarios.

Cons

There's not that much but some minor tweaks around the conversion from older to newer versions (Desktop clients) but that's addressed soon as far as I'm aware of.

Response from iGrafx

Thank You Katharina for the wonderful review and for your support and use of iGrafx.

Nur
Overall rating
  • Industry: Defense & Space
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quality Product

Reviewed on 2022/09/09

Pros

my overall experience has been positive because there are producers who care about user comments and are open to self-improvement.

Cons

I have been using it for close to 1 year and I have not had a bad experience, it has a structure that works with an extremely target-result relationship.

Graciela
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

iGrafx a great tool for business

Reviewed on 2022/09/07

I really like this software, I like the way that you can use it, but you need to know how to use it.

I really like this software, I like the way that you can use it, but you need to know how to use it.

Pros

When i used this software, the tools, the functions and the differents elements in this software were really useful for me, i really like the differents tools that this software have, because they are really useful in the work and the differents ways that you can use them it's really comfortable.

Cons

When you know or learn how to use this software it's really comfortable, but when you are a new user, it's difficult to understand whole the functions and the tools that this software provide us.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wonderful software and stellar customer service

Reviewed on 2018/12/21

Wonderful experience from contract to implementation. Great customer support and wonderful product.

Wonderful experience from contract to implementation. Great customer support and wonderful product.

Pros

Ease of use, ability for process models to be more dynamic based on the information you can capture.

Cons

When more users join the performance is impacted.

David
Overall rating
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing workflow diagrams!

Reviewed on 2018/12/27

Great experience in creating models and diagrams to organize my projects.

Great experience in creating models and diagrams to organize my projects.

Pros

As a student, I have been using IGrafx for a couple of years now. It makes creating diagrams and flow charts easy and clear to understand. The software helps me to organize my ideas and thoughts rspecially when I am working on my big school projects. Working with IGrafx is very easy and editing charts is straight forward. The app offers great variety of features and functionality.

Cons

One things that i don't like mainly is when I am moving the flow charts it accidentally move the connecting lines within them which can cause some confusions.

Adesh
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Basic stuff is easy to do in this app

Reviewed on 2020/03/30

Due to the less than straightforward UX for the advanced features, we have mostly used this for...

Due to the less than straightforward UX for the advanced features, we have mostly used this for basic process diagramming. For that this is great but that is not the full value of the product.

Pros

Basic process diagramming (swim lanes) is relatively straightforward. Its easy enough to create and update these during team meetings.

Cons

The more advanced stuff like shapes, phases, export etc is not that straightforward and requires training on the tool.

Response from iGrafx

Thank you Adesh for your review and thank you for your continued support.

We would love to chat with you further regarding the more advanced features you speak of and how we can help with tutorials or training. Please contact us: http://ow.ly/zj7P50z13va

Vinay
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

iGrafx-CSAA

Reviewed on 2020/04/06

It has been helpful with documenting the process flows

It has been helpful with documenting the process flows

Pros

Flexible, Easy to use and integration with other apps

Cons

Sometimes slow with lot of process flow in the folder

Response from iGrafx

Thank You Vinay for your continued support and use of iGrafx

John
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ease of Use

Reviewed on 2020/10/06

I have used it for over 20 years and still love it. I am frustrated when forced to use other tools.

I have used it for over 20 years and still love it. I am frustrated when forced to use other tools.

Pros

It is intuitive in using the graphics. It is full-featured, supporting all aspects of business design.

Cons

It doesn't have the market share it deserves.

Alternatives Considered

Visio

Reasons for Switching to Process360 Live

Ease of Use

Response from iGrafx

Thank you for your review and continuous dedicated support of iGrafx.

DELISA
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

iGrafx Review - Govt User

Reviewed on 2020/03/31

Pros

Software is very intuitive to use and meets many needs within the one application. It is a great value for the amount of functionality we gain.

Cons

The repository use can be a bit clunky on occasion.

Response from iGrafx

Thank You Delisa for your kind review and continued support.

Mark
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Process for SS

Reviewed on 2021/03/22

Overall great tool

Overall great tool

Pros

comprehensive modeling and analysis tool to drive insights into process opportunities

Cons

Like just about all of it, but can't afford to put it in the hands of everyone. Like my MiniTab subscription floating licenses allows for all to use and check in and out. So few licenses covers multiple teams.