Bria Reviews

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103 Reviews

- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great SoftPhone. Good Quality and Reliable
Reviewed on 2018/05/18
Pros
I like the Quality of the phone as well as the design. We use the Bria5 version. Its got all the features that I think a softphone should have.
Cons
No Customer Service. Where is the API to let us integrate it further? We should be able to turn this phone into an automate dialer but without API that is a bit difficult to do.

- Industry: Insurance
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great Way To Make Calls On Your Computer
Reviewed on 2021/12/16
I'm happy overall with the experience using Bria. It saves me from having to use my personal phone...
I'm happy overall with the experience using Bria. It saves me from having to use my personal phone while at my desk.
Pros
We as a company were using a different softphone/voip prior to switching to Bria. I'm happy to report that since switching the people no longer tell me I sound like I'm talking in a tin can. The sound quality is great and so is the timing. I do not notice any delays or lags.
Cons
I don't like that every time my computer reboots I have to enable the account again. I sometimes forget and end up with voicemail. It should save my settings even on a reboot.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
For the man about town.
Reviewed on 2018/09/14
It was an easy way for people to extend their office VoIP phones onto their mobile phones. It may...
It was an easy way for people to extend their office VoIP phones onto their mobile phones. It may not have the best reliability but it does work. Best for outbound calling.
Pros
If you work outside the office, but still need the access and appearance that you are in the office, this app will be helpful. Replicating a VoIP desk phone's extension onto your mobile telephone becomes relatively easy. You can take and make calls as if you right at your desk. And to top it off the app is free; you get to extend the functionality of a VoIP phone to your mobile phone. Which is also great if you have limited minutes but unlimited data.
Cons
The set-up does require that you know what you are doing. Having and being comfortable with retrieving the necessary telephony information is a must.
The app is power hungry and push notifications are unavailable. Depending on whether your phone in the lock screen, or if the app is in the background, it can fail to appear . IF it is up and in use, it will rarely fail.
Response from CounterPath
Philip thank you for taking the time to submit a review we appreciate your feedback.
Please enable Push to make sure the app remains connected via our Push Server, and you get notifications when an incoming call occurs while your phone is locked or asleep. Please see the following link for details on how to enable this: https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist ¿

- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Good softphone app for most any user
Reviewed on 2018/05/18
Pros
This is a great softphone app that comes in both free and paid versions. The feature set is quite robust and you have the ability to connect it to almost any SIP service you like (which is great for users who have their own SIP server).
Cons
Really no major cons so far. Configuration details are sometimes difficult to sort out as each SIP provider is a little different, but it just takes a little searching to find the details most times.

- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
VoIP Softphone App for Calls On the Go
Reviewed on 2018/12/26
Pros
I used this app for calling customers remotely since it was a simple interface that took almost no time to learn. It got the job done without crashing.
Cons
After an upgrade Bria had, it changed the ability I had to remotely connect to the app. It took weeks of discussion with our IT and Bria's IT to figure out this would no longer be a viable source to use to connect with customers remotely any longer, which was pretty frustrating to now have to make a switch to a new alternative and have to learn that new interface. This also took up 1-2 GB of space on the phone...that's pretty big.
Response from CounterPath
Thank you for taking the time to submit a review. I will forward your feedback to our Product Team.

- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Works Great & Records Calls.
Reviewed on 2018/09/10
It's really fast and easy to use once it's set up. Even if you have a small team I'd use it for the...
It's really fast and easy to use once it's set up. Even if you have a small team I'd use it for the calling.
Pros
This works really well for additional phone numbers in case you have different businesses you want to set up different lines and voicemail for.
Cons
Setting it up was a little tough with the SIP / PBX provider.
Response from CounterPath
Josh thank you for the fantastic review.

- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great software, works well with my team
Reviewed on 2018/05/24
Cost, effectiveness
Cost, effectiveness
Pros
Easy to install, quick to get going every day. Great replacement for a hard phone and works well with my VOIP service
Cons
Some tool tips would be helpful on interface. Not obvious at first how to transfer a call. Would be great to be able to customize interface

- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Good softphone, but there are cheaper alternatives
Reviewed on 2022/11/15
Pros
Easy to use, integrates well with our SIP system
Cons
Was lacking hubspot integration, pricing is a bit steep

- Industry: Entertainment
- Company size: 51–200 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Wish the trial period can be extended a little more...
Reviewed on 2021/07/14
Pros
It's a nice VoIP app with amazing features. It is pretty easy to setup. Audio quality is great. Having used the trial version, i might consider going for the Pro version...I like the ease of use, and the interface is simplified.
Cons
I just wish the free trial period can be extended so I can explore more.

- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Best Softphone out there, seriously!
Reviewed on 2018/02/26
Pros
After a long softphone software analysis, our team finally got to the conclusion that there's nothing like Bria. It makes your phone system 10x easier. The best part of everything is being able to have a high quality phone call, keeping track of your calls on something else then the VoIP software as well and don't even get me started on the ease of use- it's brilliant!
Cons
I can only say that the downside of Bria is how expensive every license is. It's not accessible to small businesses.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Bria - Best pay option for Windows OS
Reviewed on 2021/06/08
It's a nice software and i never have problems. We change to Linphone because move all desktops...
It's a nice software and i never have problems. We change to Linphone because move all desktops users to Ubuntu Linux.
Pros
This software is ease to install, nice to use, ease for make it work. Configurations works in a few seconds.
Cons
It don't have a free version for test purposes.
- Industry: Logistics & Supply Chain
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great tool when you are out of office
Reviewed on 2018/11/06
- Preferably it should be used with headphones to have a better experience with the clarity of...
- Preferably it should be used with headphones to have a better experience with the clarity of sound.
Pros
- You are comunicated with your people even when you are not at office.
- Is easy to use
- You can make internal calls (with extensions codes) or external calls.
- Works like a simple phone even you can call to hear your voicemails.
- You can have two phone lines.
Cons
- You need internet connectivity.
- You must have the application open in order to receive calls.
- If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow.
-You can experiment unexpectedly closed because of the product have error in response time.
Response from CounterPath
Thank you for taking the time to submit a review. To ensure Bria is running in the background please turn on Push? The following kbase article provides additional information that you may find useful. https://support.counterpath.com/hc/en-us/articles/115004151013-Bria-Mobile-Push-Checklist.
If you encounter an issue with Bria please work with our support team. Support tickets are submitted online at support.counterpath.com.
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The product does want you expect from it and looks great
Reviewed on 2018/05/24
The bria gives you a freedom in usage, so you don't need a standard phone anymore. I love using it...
The bria gives you a freedom in usage, so you don't need a standard phone anymore. I love using it on my celphone, and on my computer.
Pros
It's easy in use and has got everything you need, so the need of a lose phone is not needed anymore. There are even functions that you don't have on a phone. (like recording the conversation)
Cons
In the few years that we use Bria, the functions have been changed several times, It would have been beter to inform before changing functional things.
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Incredibly Opaque Installation Process and Clunky Tech Support
Reviewed on 2019/04/08
Meh. Lots of dropped and missed calls. Ability to text is extremely erratic. If you port your...
Meh. Lots of dropped and missed calls. Ability to text is extremely erratic. If you port your old phone number -- which of course you would do if the point was to replace your phone with an iPad -- good luck! You are apparently the first human being to ever attempt this and neither Bria nor 1-VOIP has an idea how to help you through the process.
Pros
Bria in combination with a SIP provider allows you to use your iPad as a phone -- functionality that should have been built into the iPad to begin with.
Cons
The installation process is completely opaque. If you can somehow figure it out on your own, fine, but there's almost no information online about the problems you are likely to encounter and no phone support whatsoever if something goes wrong.
Response from CounterPath
Thank you for submitting a review Marion. It can be very confusing for customers. Who should address your questions the service provider or Bria.
We can help you set up Bria. You will need to reach out to your service provider for the following information domain, sip user extension, sip password. Unfortunately not all providers use same terminology.
Support ticket 18178 you mentioned missed and drop calls. Support has requested a call log to determine the cause please follow the steps below.
Go to Bria's Settings > Advanced Settings. Scroll down to Application Logging. Verbose Logging should be turned ON.
Recreate the issue and then press Send Log. You will be prompted with a confirmation dialog - tap Yes. Once the log file has been uploaded, you will see a Sending Log Success notification that has a Reference #. Please be sure to note this reference number in your support ticket 18178.
Porting phone numbers and SIP information is handled by the service provider.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
X-LITE
Reviewed on 2018/08/08
as regards the utility in Windows, it is excellent ... only that there is no for Linux and IOS,...
as regards the utility in Windows, it is excellent ... only that there is no for Linux and IOS, Android Etc.
Pros
It is an excellent software, it has the basic free qualities to cover the needs and the impulse of the product
Cons
It has no versions for linux, android. This is very important is an excellent softphone should be released free versions for different distros.
Response from CounterPath
Thank you for submitting a review. It's great to hear that x-lite has the functionality you need. I will forward your feedback to our product team.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paid Softphones
Reviewed on 2022/02/22
We used X-lite which is the free version of Bria. Bria had a lot more features with better support...
We used X-lite which is the free version of Bria. Bria had a lot more features with better support so we bought a few keys to use with team members that needed a more advanced softphone.
Pros
Bria is really easy to use. Simple to implement and fast for the team set up.
Cons
This is a paid softphone. Most softphones are free to use with a VOIP program.
Reasons for Choosing Bria
FeaturesReasons for Switching to Bria
Features and support- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Bria for company
Reviewed on 2020/02/07
Pros
This is a great tool for the at home employees that allows us to take calls from our home computer.
Cons
So far I don't have a con for the program.
Response from CounterPath
Thank you for submitting feedback Rebecca. It's great to hear Bria can assist remote employees to take calls from their home computer.
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
So simple
Reviewed on 2018/08/17
Pros
This software does everything for you. All you have to do is input your id and everything is done. A call comes in, you press a button. You're done talking, you press a button. That is it. Theres also a callback feature, which we don't use but I'm sure it is just as easy.
Cons
I have not had any issues with this program.
Response from CounterPath
Thank you for submitting a review Amber. We are happy to hear that Bria has all the features and functionality you need.

- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
my review for Bria
Reviewed on 2019/02/27
Pros
very easy to use and very easy configuration and can set up more than one profile smoothly
Cons
it doesn't support DTMF feature which will not operate with interactive calls
Response from CounterPath
Thank you for taking the time to submit wonderful review Hussien. It's always great to hear ease of use when setting up profiles and SIP configurations within Bria.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Bria is great for working from home
Reviewed on 2020/03/26
Bria makes it so easy to work from home right from your own computer because it is your work number...
Bria makes it so easy to work from home right from your own computer because it is your work number you are still using to make and receive calls.
Pros
I really like the Bria program and the ease of use. We use this program when we are working from home so we could still contact customers and customers can contact us.
Cons
The integration was very easy. Our office switched over from using x-lite to Bria and I have no problems with Bria and very user friendly.
Response from CounterPath
Thank you for taking the time to submit a review. During these times it's great to hear Bria assisted your team with remote working. To ensure your employees and customers are able to communicate
Stay safe and take care
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Bria makes sense, it helps us deliver
Reviewed on 2019/07/17
Pros
Easily installed. We replaced our desk-phones with Bria!
Cons
Happy customer! However I do miss an autodialer option!
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Bria is an easy to use and stable SIP Client
Reviewed on 2018/03/31
Pros
The setup is easy and requires minimal configuration. Works well for making and receiving calls. Also provides good call quality.
Cons
You can find other SIP Clients that are free with the same basic features as Bria. Startup of the software sometimes can take a bit before it comes up.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
It's like Apple of Softphones..!!
Reviewed on 2018/04/06
Pros
Nice interface, comparable to the competition, and is easy to setup and configure.
Audio and Video qualities over the call have been taken care of pretty good. Configuring a headset is easy as well when changing USB ports too.
Cons
Its paid and has plans and offers the same things which it's competition does. Customer service is difficult to reach and that disconnects me with the company totally. It did not have a build for Ubuntu customers the last time i checked which was huge let down.
- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Paired with Excel's click to dial very efficient
Reviewed on 2018/01/20
Dialer that meets the bill
Dialer that meets the bill
Pros
As the title says paired with excel's click to dial formula lets callers make more dials going the spreadsheet with efficiency
Cons
The connection to prospect to can take a bit too long sometimes however not much of a big deal. All is all good dialer.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great Sip app
Reviewed on 2019/01/28
Pros
I use this software with 3 different kinds of phone system and shows how flexible this software can be. Free version works but paid version works the best. Works on all different platforms
Cons
Not end user friendly. I think you need to be tech to program this so it works correctly.
Response from CounterPath
Thank you for submitting a review. It's great to hear Bria works well with different service providers.
We continue to improve the ease of use. Customer feedback helps us identify areas of focus.