Innercircle
Customer advocacy platform for improved brand visibility
4,5 /5 (8 reviews) Write a Review!Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features
- Industry: Consumer Goods
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great for building community!
Reviewed on 2021/02/16
We have been working with InnerCircle for over a year now and are very happy with the tool and customer success team! It's great for making our ambassador's program professional, but also smart and flexible. Helps us tremendously with UGC and engaging with customers (the happy ones and the not so much also...). Many thanks, [SENSITIVE CONTENT HIDDEN] and the team, for helping Apricoat build the community we envision for our brand!
Pros
Easy to use
Intuitive
Great customer service
Useful for users
Cons
Loading times can improve, gets stuck sometimes but I know they are working on it
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple Community Communication
Reviewed on 2021/02/16
[SENSITIVE CONTENT HIDDEN] is a great account manager, helping with any challenges we've faced.
Pros
Holds all community info in one place for easy communication and tracking.
Cons
There's no easy 'preview' mode and app functionality would be a great improvement
- Industry: Internet
- Company size: 51-200 Employees
- Used Weekly for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Exciting product to get referrals and social traction
Reviewed on 2020/10/25
Pros
- Easy to set up and manage
- We really like the missions we can set up, that makes it fun for our most committed customers to share their product passion
- Actually drives results: We got a good amount of referred new customers and our social media accounts are significantly more visible
Cons
- For syncing signups with the referral campaign, we had to invest some tech resources for connecting the API
- Apart from that, all good. Minor bugs get solved quite quickly.
- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommended
Reviewed on 2021/01/06
Beyond the software itself, which gives a unique and creative solution to businesses who want authentic and fast engagement of their costumers with their social media activity, the team is outstanding in how they support and guide us to maximize results.
Pros
I love how fast and instant this software works. I can get my followers and satisfied customers engage with my social media activities really fast and easy.
Cons
Login to the platform by users can be improved and made easier. My understanding is that this is being developed.
- Industry: Consumer Goods
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We couldn't find a better way to communicate with our customers
Reviewed on 2021/01/14
Pros
Integration was seamless, and their support team is something you rarely find on other loyalty SaaS we used in the past.
I liked the way they customize their product to your product and most importantly our customers' needs.
This is a UGC machine and simply automated the way we're communicating with our customers.
Cons
I would love to have an integration section that can integrate Innercircle to any common platform out there, but their awesome support team did their magic and integrate us into our other software (e.g. Shopify, Klaviyo, Yotpo, etc.), so no complaints!
- Industry: Financial Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helped us get our referrals solution running
Reviewed on 2019/08/20
needs a bit of guidance at start but when you get started, the advocacy results are great
Pros
Helped us get our referrals solution running. Gave us an easy solution as a startup to create a closer relationship with the customers to make sure they stay longer. The team is really responsive and helpful to make sure we succeed.
Cons
referrals need API integration to confirm signups
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most innovative solution for core communities!
Reviewed on 2019/08/20
Great people, great product. LOVE IT!
Pros
Really easy to manage, helped us get some great viral campaigns running and collecting feedbacks before we launch new versions.
Cons
No trial signup and could use some additional features.
- Industry: Consumer Goods
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great company and platform!
Reviewed on 2021/01/06
Innercircle’s platform has allowed us not only to scale our customer outreach, but to also turn our most influential customers into ongoing resources we can come back to and leverage
Pros
A lot of automations
Easy to use
Great service!
Cons
Anything we raised or asked for has been solved within hours. They are very responsive to our ideas and requests.
