--- description: Learn how ZIWO can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ZIWO Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [ZIWO](/software/131291/ziwo) # ZIWO Canonical: https://www.getapp.za.com/software/131291/ziwo Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/131291/ziwo?page=2) > ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound \& Outbound KPI such as IVR, FCR > > Verdict: Rated **4.7/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ZIWO \*API Based Readymade CRM plugins for Salesforce, Zendesk, Freshdesk, Freshsales, MS Dyamics 365, Zapier \& ZOHO \* Call Tracking feature can be implemented for Developers in very simple steps for sales \& marketing campaign tracking \* Call Masking protects your customers private data and enables smooth communication between your business and your clients \*Agent and Admin Mobile App makes ZIWO available on the go with inbound, outbound calling, call recording, status change all at your fingertips \*Know actual emotion of your customers with this AI based Emotion Tracking feature available for all Call Recordings with emoji display ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 108 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ASWAT Telecom & Media - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$40,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Cloud Business Phone System: $40 Billed Monthly. Ideal for non-customer facing teams or receptionists. Cloud Contact Center: $109 Billed Monthly. Ideal for Call Center. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, French - **Available Countries**: Bahrain, Egypt, Iraq, Kuwait, Morocco, Oman, Qatar, Saudi Arabia, United Arab Emirates ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Blended Call Center - By-Extension Reporting - CRM - Call Center Management - Call Duration - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting ## Integrations (20 total) - Bitrix24 - Calabrio ONE - Foodics - Freshdesk - Freshsales - HubSpot CRM - Intercom - Kommo - LeadSquared - Microsoft Azure - Odoo - Pipedrive - Salesforce Sales Cloud - Zapier - Zendesk Sell ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.za.com/directory/593/contact-center/software) - [Call Tracking Software](https://www.getapp.za.com/directory/749/call-tracking/software) - [Call Recording Software](https://www.getapp.za.com/directory/935/call-recording/software) - [Cloud PBX Software](https://www.getapp.za.com/directory/1101/cloud-pbx/software) ## Alternatives 1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Zoho Desk](https://www.getapp.za.com/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 3. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [JustCall](https://www.getapp.za.com/software/2047760/justcall) — 4.1/5 (223 reviews) ## Reviews ### "Ziwo is making my work experience easier and funnier" — 5.0/5 > **Ibrahim** | *19 October 2021* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: The user-friendly interface and the easy way of using it > > **Cons**: Extracting the call record and redesigning the layoutt ----- ### "Easy to navigate" — 5.0/5 > **Fatma** | *04 June 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: I like that it's easy to navigate and you can easily manage the calls through it and it's very convenient for first time users as it's not complicated as other softwares. > > **Cons**: When the customer answers the call, it would be better if there's a voice command to inform me that the call has been answered as the work place is hectic and sometimes it's hard to clearly hear that the customer has answered in the first few seconds. > > It has been a very good experience so far and I hope that my feedback will be taken into consideration. ----- ### "Bad customer Service" — 3.0/5 > **varsha** | *13 May 2022* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: Everytime when something requested , it takes ages for them to solve our problem, > > **Cons**: the dailing and at times the system hangs > > 2 ----- ### "Team Leader" — 5.0/5 > **Ali** | *08 June 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Quality of the calls and the recording process and also the interface is smooth and facinating, the thing i like the most is the way info being presented and Admin dashboard > > **Cons**: sometimes it's laggy and needs to cleaner code as i'm a professional Webdev too and there's a lot of code adjustments needs to be made > > Amazing experience with a lot of productive outcomes when it comes to business needs and workload managments. ----- ### "Ziwo Review" — 5.0/5 > **MARWAN** | *09 June 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: interface easy to use, no glitches to be found or any bugs, support of the app is quick and professinal > > **Cons**: Sometimes there are drops in the calls that causes a business delay in our SLA over all, otherwise nothing ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/131291/ziwo?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/131291/ziwo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data