ZIWO Reviews

Great software, works out perfectly for me.

There is a delay of 2-4 seconds on a call.

in line with this pandemic, the roaming calling feature has been a helpful option for us to be able to work even at home. this has helped us to keep the business running while maintaining support for our customers.

not sure if its because of our system, but i wish we can have the feature to save the number of customers, either label them from which category or department

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

ZIWO is super fast and very easy to use!

the software lags sometimes for 30 secs

Easy to use - good interface, clear buttons and icons

That you cant copy and paste easily - or even click on a number in another window and have the application open directly

The idea of being able to call anyone from anywhere is the most amazing.
The dashboard also is easy to understand.

That we can't change access from agent to another role and vise versa.
Need to delete and re-create with another role.

It is user friendly and distortion is almost zero.

There is nothing about this software i like least.

User friendly reports and customer service

After the last update there is no issues with the software

Having a mobile app for admins.
Easy GUI.
Great customer support.

The reporting panel could use some improvements.

It would be better to be able to send the call record as a link.

Easy to use
Full of needed details
Excellent analytical reports provided
Excellent team monitoring KPI

APP has some glitches and not working properly
Transfer calls to another agent through Browser version is not available
Reports dashboards need to be more clear and personalize

Easy to maintain and to administrate. in general the quality is very good.

some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.

I find it Ziwo very user friendly. It works fast, easy to use, helps me to do multi tasking, voice is loud & clear, Connects very fast, features are very use full and really help me lot in my business. I will highly recommend this product to use!

There is nothing which I don't like about Ziwo.

This software is so good , efficient and simple to use .

not really . all is alright with this software

It is convenient to use. It is very useful since I am working from home and we do not have a landline.

The call got dropped every 30 minutes. i hope they can fix this issue.

Quality of the software is the best in the market.

Integration with other apps should be available

It’s not complicated at all, very user friendly

Auto logouts, it really affects the business

Easy Integration, easy to use, agents, find it easy to use

It was a smooth Integration, didnt face any issue

- The software is modern and user friendly.
- l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in.
- the ability to track all the calls that are recorded easily.

nothing at the moment, the software is easy to use.

It was very helpful as I can always check and do my Manpower Analysis without working on it manually. It will just give you buttons to click and wolah! You will see daily, weekly and monthly report even yearly report as well. Awesome!

You should also work on including ACW on it. But still good job for the Team.

it's multiple features is quite impressive

it sometimes get hanged and has to be refreshed

Overall control of our phone calls and employees. The ability to revise and make a better version of our work.

nothing in general but wish to pay less even that it's price is fare.

It has a very Easy login
Very Stable connection

Sometime password is troublesome but overall it’s great

This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

I am addicted to it, this will just doesn't hang any of the time.

Hold features, warm transfers and seeing the call history in detail.

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

Easy to Use
Does not take long to learn
Quick to load
Immediate access to call recordings
Easy to access all necessary stats
Bug and issue free to date

Does not show the number on an incoming call so cannot confirm client details
Cuts out the internet on home server