ECP Reviews

Ease of use is the most common praise from LTC facilities. The in-depth care charting tailored for LTC really sets the program apart from other software; its assessment and reporting tools are highly flexible and capable. People like the resident pictures and simple profile setup, and straightforward charting layout and process. Integration with the pharmacy software while not perfect is good and ever-improving. Medication orders go across as expected and reorders and problem submissions to the pharmacy are simple and effective.

I wish there were more alert features in the website. There's a dashboard in the mobile app, but it would be incredibly useful to have something similar that staff can check for new or updated medication orders pending verification, controlled substance count discrepancies, unified with current available overdue charting views. Startups can be labor-intensive as every medication order has to be verified, but this also gives security against error and flexibility not found in other pharmacy applications.

I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done.

There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using ECP for ISP's. Right now i had write all of them

I like the new updates that come out. Once learned easy to use.

Not any training when updates are applied.

We have not gone live yet, but I have had a little experience with ECP in a prior job. I did not get any training at that time, and this software is friendly enough, that I still was able to jump right in and go. Anytime I had questions, I could call customer service and they were available right away and helped me get to where I needed.

We are still in the integration phase. I wish we could have someone in person helping us through the initiation phase and not remotely. I do not like that the 'classification' for medications is just to help trigger rules. There really should be a true Drug Classification. The Drug Info link also is difficult to find the drug class. This is how the CBRF Med Administration course teaches, based off of drug classes, as well as nursing. Pharmacology is split into drug classes because indications for meds can be variable, the drug class tells you how the drug will affect your body. I really wish this was on there.

If you can browse the internet or shop online, you can use ECP. It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.

The program is not always stable while using a Chromebook. The demand causes the computer to freeze and require restarting.

Integration with Framework LTC software.

Some features are confusing for the nurses

Easy for all staff levels to use.
Easy access to all buildings from one log in.
Ability to create all forms on program and reduce paper usage.
Fast/Easy way to update care plans and ensure staff are knowledgeable about every change in condition.
Report Generators take make it easy to see patterns.

Set up time.
Unable to upload state required forms, so we do them on paper then upload them into files on ECP.

[SENSITIVE CONTENT HIDDEN] went out of her way to find me answers to my questions. Thank you [SENSITIVE CONTENT HIDDEN]

Wish all webinars were on website for users to watch.

The software is very user friendly and I like the way the whole system is laid out.

The only thing I struggled with on this program was the care plans.

The ease of use and the ability to catch mistakes.

Nothing we've noticed so far but it's a new program to us

I like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.

Every software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.

All documentation for all residents easily accessible.

Some features are not as user friendly as I would like. The Behavior Management Plan has to be typed into both locations on the form. The Questions work around is better than initially set up, but if you have to edit an existing question it has to be deleted and reentered as a new item so a little cumbersome there. Also have to type in the questions again so that is 3 times entering the information. Streamlining that would be helpful.

I love the ease of use. Orders enter the system, you click, review and save. Its that simple. Passing meds is set up by time.

Can't really think of anything that I like the least

Whenever I have a question about the software, customer representatives are very helpful and address my issue in a timely fashion.

The facility we work with sends refill requests through ECP and we don't always receive the notifications.

The ease of use is great. So is the ease of using off sight.

I wish we could do a resident report with pictures

-Very user-friendly
-Exceptionally customizeable
-Good customer service
-Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing)
-Interfaces well with our pharmacy's software.

-The customization process can feel daunting but is worth investing time into.
-Would be nice to have some sort of apartment tracking module (future update I'm sure : ).

Easy access to information
Web based and can access from home
the use of reports
Medication identification
Pharmaceutical link
accountability
check and balances

intrnet outage

Customer service was wonderful with answering my questions

Just waiting to here back on suggestion that I out in

I love the ease and convenience of the product.

Trying to remember all the steps without having to go back to the training module